Montgomery County Teachers Federal Credit Union

★★★☆☆

About Montgomery County Teachers Federal Credit Union

2.5 2
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I went in to verify a document that should have taken all of 30 seconds. I was told to sign in and wait until I was called. I waited for 25 minutes while the people who came in after me received help, but I never heard my name called. Granted, at the time someone was using the coin exchange and it is possible that my name was called and I just didn't hear it, but I waited in the lobby for a good 5 minutes after they had assisted everyone. I glanced in their direction multiple times and rather than asking me if I needed any help they then proceeded talk and joke to each other so I went to the desk. At this point I was furious with the customer service and I made eye contact with each of the 3 who were working there, but it still took another couple minutes before they decided offer their help and it only took them 20 seconds to verify the document I had brought. If you're looking for prompt and professional service, I would not recommend this particular branch.

1
★☆☆☆☆

I went in to verify a document that should have taken all of 30 seconds. I was told to sign in and wait until I was called. I waited for 25 minutes while the people who came in after me received help, but I never heard my name called. Granted, at the time someone was using the coin exchange and it is possible that my name was called and I just didn't hear it, but I waited in the lobby for a good 5 minutes after they had assisted everyone. I glanced in their direction multiple times and rather than asking me if I needed any help they then proceeded talk and joke to each other so I went to the desk. At this point I was furious with the customer service and I made eye contact with each of the 3 who were working there, but it still took another couple minutes before they decided offer their help and it only took them 20 seconds to verify the document I had brought. If you're looking for prompt and professional service, I would not recommend this particular branch.

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This credit union is not just for teachers; families of students and students themselves (public, private and parochial schools) are also eligible. A variety of financial services and counseling. Convenient location off of 355, with drive- thru windows for easy deposits.

4
★★★★☆

This credit union is not just for teachers; families of students and students themselves (public, private and parochial schools) are also eligible. A variety of financial services and counseling. Convenient location off of 355, with drive- thru windows for easy deposits.

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