Ketzal Mexican Grill

★★★★☆

About Ketzal Mexican Grill

Food

Food
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I recently moved right across the street from KETZALS, I heard wonderful things from my friends in the area and decided to bring my little sister ( Just turned 21 in Nov ) who was visiting from Colorado ! This was the first drink me and her would have had together and should have been special ! Not so much , WE had the MANAGER , throw my little sisters Colorado state DL back at her and advised us , she didnt think it was real ... Not only did she refuse us service at 5:00 in the evening with not a drip of alcohol in us ! She THREW the Lisence back to us , said they have no scans and no blacklight to verify this ...and took the CARD back to a cook to determine the validity of this ID, After i proceed to try and get the owners information I found out the other KETZALS had been closed in Desert Ridge ( Probably due to poor managment decisions ) I would NOT recommend this place to anyone with Family visiting or ... friends ! The mamagment there should go back to school and figure out how to treat customers... tell EVERYONE you know !

1
★☆☆☆☆

I recently moved right across the street from KETZALS, I heard wonderful things from my friends in the area and decided to bring my little sister ( Just turned 21 in Nov ) who was visiting from Colorado ! This was the first drink me and her would have had together and should have been special ! Not so much , WE had the MANAGER , throw my little sisters Colorado state DL back at her and advised us , she didnt think it was real ... Not only did she refuse us service at 5:00 in the evening with not a drip of alcohol in us ! She THREW the Lisence back to us , said they have no scans and no blacklight to verify this ...and took the CARD back to a cook to determine the validity of this ID, After i proceed to try and get the owners information I found out the other KETZALS had been closed in Desert Ridge ( Probably due to poor managment decisions ) I would NOT recommend this place to anyone with Family visiting or ... friends ! The mamagment there should go back to school and figure out how to treat customers... tell EVERYONE you know !

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Love this place! We go all the time and they have the BEST food! The Burro Veggie is my favorite! In fact, I wanna go tonight. The staff is super nice and never had a bad meal. HIGHLY RECOMMEND!

5
★★★★★

Love this place! We go all the time and they have the BEST food! The Burro Veggie is my favorite! In fact, I wanna go tonight. The staff is super nice and never had a bad meal. HIGHLY RECOMMEND!

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I've been to ketzal several times now, everytime I've been in I've been treated with nothing but respect and attention by everyone there, the food is awsome, staff and service are great, happy hour is the best.
I usually start with guacamole which I dont think you can find anything like that anywhere else, it feels fresh and handmade, steak is nicely marinated and tender and the milk cake is fabulous. I live in desert ridge and highly recommend this restaurant. I haven't been to the one up in carefree but heard its really good too!!

5
★★★★★

I've been to ketzal several times now, everytime I've been in I've been treated with nothing but respect and attention by everyone there, the food is awsome, staff and service are great, happy hour is the best.
I usually start with guacamole which I dont think you can find anything like that anywhere else, it feels fresh and handmade, steak is nicely marinated and tender and the milk cake is fabulous. I live in desert ridge and highly recommend this restaurant. I haven't been to the one up in carefree but heard its really good too!!

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1 out of 1 people found this review helpful.

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HIghly Recommended I ate at Ketzal Grill for dinner with my family on Thursday night and I can't stop thinking on how good the food was. I usually don't write reviews but I decided to share how good this restaurant is, I don't want you guys going anywhere else!! Good luck and see you soon!!

Love it!!!!

5
★★★★★

HIghly Recommended I ate at Ketzal Grill for dinner with my family on Thursday night and I can't stop thinking on how good the food was. I usually don't write reviews but I decided to share how good this restaurant is, I don't want you guys going anywhere else!! Good luck and see you soon!!

Love it!!!!

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DO NOT EAT HERE! I ate at Ketzal Mexican Grill for lunch with my husband on a Thursday afternoon and by 8pm we were both throwing up with diarrhea. I am just starting to feel better and it is Saturday night. I believe it was from the sour cream dipping sauce they served with chips in the beginning. I will NEVER go back!!!

1
★☆☆☆☆

DO NOT EAT HERE! I ate at Ketzal Mexican Grill for lunch with my husband on a Thursday afternoon and by 8pm we were both throwing up with diarrhea. I am just starting to feel better and it is Saturday night. I believe it was from the sour cream dipping sauce they served with chips in the beginning. I will NEVER go back!!!

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UNPROFESSIONAL TOWARDS CUSTOMER!!!!!!
My wife organized a office dinner and a waitress dropped a spoon full of red enchilada sauce on her dress. For six weeks the managers Juan and Gerardo avoided her calls as they promised to have it cleaned. Only when I stepped in did they replace the ruined dress. Nice way to treat your customers. Our company will never be back and we will encourage other Desert Ridge businesses to not patronize. Stay away!!

1
★☆☆☆☆

UNPROFESSIONAL TOWARDS CUSTOMER!!!!!!
My wife organized a office dinner and a waitress dropped a spoon full of red enchilada sauce on her dress. For six weeks the managers Juan and Gerardo avoided her calls as they promised to have it cleaned. Only when I stepped in did they replace the ruined dress. Nice way to treat your customers. Our company will never be back and we will encourage other Desert Ridge businesses to not patronize. Stay away!!

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When you go: you should try the Ketzal Burrito --- ITS SOOOO GOOD... They've got an awesome menu, which includes happy hour $2 drink specials (margaritas) and great monthly special meal (Unique Mole Poblano)

They had a number of pluses. The service was great.

Although there was obviously some teaching going on, our sever told us they just been open the restaurant 4 weeks ago, but the servers, bartenders and supervisors were obviously doing a good job, I??ll definitely come back!!!!!

5
★★★★★

When you go: you should try the Ketzal Burrito --- ITS SOOOO GOOD... They've got an awesome menu, which includes happy hour $2 drink specials (margaritas) and great monthly special meal (Unique Mole Poblano)

They had a number of pluses. The service was great.

Although there was obviously some teaching going on, our sever told us they just been open the restaurant 4 weeks ago, but the servers, bartenders and supervisors were obviously doing a good job, I??ll definitely come back!!!!!

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1 out of 1 people found this review helpful.

.

I just moved from california a few months ago, live in cave creek and hadn't tried any good mexican restaurant till I went to ketzels!! It has an amazing tortilla soup, really similar to what I had back home.

this place really its worth to travel from anywhere its just incredible!! I can't wait to travel another 30 min just to have lunch there!! btw ... great Happy Hour!!!!

5
★★★★★

I just moved from california a few months ago, live in cave creek and hadn't tried any good mexican restaurant till I went to ketzels!! It has an amazing tortilla soup, really similar to what I had back home.

this place really its worth to travel from anywhere its just incredible!! I can't wait to travel another 30 min just to have lunch there!! btw ... great Happy Hour!!!!

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.

The food is GREAT and the SERVICE IS EXCELLENT! I EAT THERE A LOT AND THEY WELCOME EVERYTIME AND YOU FEEL HAPPY JUST FROM WALKING IN, THERE IS NO REASON SOMEONE SHOULD SAID BAD THINGS ABOUT THIS RESTAURANT, SPECIALLY THE DESERT RIDGE LOCATION THAT THEY JUST OPEN AND BECAUSE I BEEN IN THE RESTAURANT BUSINESS I UNDERSTAND WHEN IS TOO BUSY THERE MIGHT BE SOME FALLS, BUT I UNDERSTAND, AND JUST BECAUSE SOMEONE OR A DAY WASN'T PERFECT DOESN'T MEAN YOU DON'T HAVE TO GO BACK! DON'T BLAME THE RESTAURANT FOR THAT! THIS IS A GREAT RESTAURANT WITH AUTHENTIC MEXICAN CUISINE!

5
★★★★★

The food is GREAT and the SERVICE IS EXCELLENT! I EAT THERE A LOT AND THEY WELCOME EVERYTIME AND YOU FEEL HAPPY JUST FROM WALKING IN, THERE IS NO REASON SOMEONE SHOULD SAID BAD THINGS ABOUT THIS RESTAURANT, SPECIALLY THE DESERT RIDGE LOCATION THAT THEY JUST OPEN AND BECAUSE I BEEN IN THE RESTAURANT BUSINESS I UNDERSTAND WHEN IS TOO BUSY THERE MIGHT BE SOME FALLS, BUT I UNDERSTAND, AND JUST BECAUSE SOMEONE OR A DAY WASN'T PERFECT DOESN'T MEAN YOU DON'T HAVE TO GO BACK! DON'T BLAME THE RESTAURANT FOR THAT! THIS IS A GREAT RESTAURANT WITH AUTHENTIC MEXICAN CUISINE!

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This is in reference to the Desert Ridge lKetzel ocation:

NEVER AGAIN!! I am all for supporting local businesses, and in all fairness this is the 3rd time we??ve eaten at Ketzel, but we will never eat there again. It isn??t the food, it isn??t the drinks, it??s the staff. Recently, the hostess kept a ledger, but consistently kept seating the same size parties as ours out of order. She didn??t reference the list at all, and when we pointed out that she was seating people out of order, that we had waited for an hour while people who had just walked in already had a table, she responded that they ??had just sat themselves? and she ??wasn??t comfortable asking them to move?. I have been a server. I have been a hostess. I have also been a bartender. I have never written a negative review about any restaurant, product, or business, but there is no excuse for the completely inept staff at this restaurant. We were finally sat, but it took another 20 minutes to get chips and salsa and our drinks came even later. We had to repeatedly ask for menus. Meanwhile we watched the people who ??just walked in and sat themselves? get served. When our food came, they left 4 plates for 7 people and said they ??didn??t have any more clean?. The hostess said that they would make it all up to us, which for her meant ultimately taking $5 off our bill. We spoke to a manager, and he said he did the best he could by ??pushing our food order ahead of others to make up for it?. Over an hour for a burrito is VIP treatment, apparently. Thanks, but no thanks. This is Phoenix, there is no shortage of excellent Mexican restaurants- I suggest going to one of those. Give up on Ketzel, they don??t deserve your business.

1
★☆☆☆☆

This is in reference to the Desert Ridge lKetzel ocation:

NEVER AGAIN!! I am all for supporting local businesses, and in all fairness this is the 3rd time we??ve eaten at Ketzel, but we will never eat there again. It isn??t the food, it isn??t the drinks, it??s the staff. Recently, the hostess kept a ledger, but consistently kept seating the same size parties as ours out of order. She didn??t reference the list at all, and when we pointed out that she was seating people out of order, that we had waited for an hour while people who had just walked in already had a table, she responded that they ??had just sat themselves? and she ??wasn??t comfortable asking them to move?. I have been a server. I have been a hostess. I have also been a bartender. I have never written a negative review about any restaurant, product, or business, but there is no excuse for the completely inept staff at this restaurant. We were finally sat, but it took another 20 minutes to get chips and salsa and our drinks came even later. We had to repeatedly ask for menus. Meanwhile we watched the people who ??just walked in and sat themselves? get served. When our food came, they left 4 plates for 7 people and said they ??didn??t have any more clean?. The hostess said that they would make it all up to us, which for her meant ultimately taking $5 off our bill. We spoke to a manager, and he said he did the best he could by ??pushing our food order ahead of others to make up for it?. Over an hour for a burrito is VIP treatment, apparently. Thanks, but no thanks. This is Phoenix, there is no shortage of excellent Mexican restaurants- I suggest going to one of those. Give up on Ketzel, they don??t deserve your business.

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1 out of 2 people found this review helpful.

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We came acroos this restaurant and decided to try it out... what a GREAT decision! The food is wonderful and if you are a margarita lover, these are the best Margaritas I have ever had..bar none!! We go there, now, at least once a week. The staff is great, friendly, and curtious. We highly suggest you try them out!!!!

5
★★★★★

We came acroos this restaurant and decided to try it out... what a GREAT decision! The food is wonderful and if you are a margarita lover, these are the best Margaritas I have ever had..bar none!! We go there, now, at least once a week. The staff is great, friendly, and curtious. We highly suggest you try them out!!!!

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.

I love Ketzals so much that we go at least once a week. HOWEVER, there is NO excuse for a Mexican restaurant running out of Margaritas! Order right!

4
★★★★☆

I love Ketzals so much that we go at least once a week. HOWEVER, there is NO excuse for a Mexican restaurant running out of Margaritas! Order right!

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I am not normally an internet "griefer" but the experience I just had made it difficult for me not to say something.

The interior smelled like a combination of seafood market and spice shop with a hint of sewer. Despite that we decided to give it a go. The salsas (6 different given) were excellent, some standards, some unique.
However the food was horrible. The white sauce (baja) sauce in my steak and shrimp burro was mayonnaise and I know this because I asked for more sauce before eating and the waitress informed me that it was mayo. Additionally the burro itself smelled like an octopus with athlete's foot. The shrimp must have been well past it's use date to smell as bad as it did.

My wife and children got taco's which were steak in a tortilla and nothing else. No garnish, no sauce, no salsa, no lettuce, no cheese. None of the things you would expect a restaurant to offer along with the meat on a taco. What we got was what you would find at a street vendor that was disguised as unique by making interesting and uncommon spice and sauce choices. It is hard for me to believe the chef there has any formal training.

None of us ate even half of our meal and the staff was not even savvy enough to notice this and ask us about it. It was a disappointing meal at best and a complete waste of $50. I would be hard pressed to ever want to return to give this place a second shot.

Summary:
Decor=great
Chips+Salsa=good and unique
Service=Average
Burros & Tacos= Horrible
Recommendation= I wouldn't ever go again.

0
★☆☆☆☆

I am not normally an internet "griefer" but the experience I just had made it difficult for me not to say something.

The interior smelled like a combination of seafood market and spice shop with a hint of sewer. Despite that we decided to give it a go. The salsas (6 different given) were excellent, some standards, some unique.
However the food was horrible. The white sauce (baja) sauce in my steak and shrimp burro was mayonnaise and I know this because I asked for more sauce before eating and the waitress informed me that it was mayo. Additionally the burro itself smelled like an octopus with athlete's foot. The shrimp must have been well past it's use date to smell as bad as it did.

My wife and children got taco's which were steak in a tortilla and nothing else. No garnish, no sauce, no salsa, no lettuce, no cheese. None of the things you would expect a restaurant to offer along with the meat on a taco. What we got was what you would find at a street vendor that was disguised as unique by making interesting and uncommon spice and sauce choices. It is hard for me to believe the chef there has any formal training.

None of us ate even half of our meal and the staff was not even savvy enough to notice this and ask us about it. It was a disappointing meal at best and a complete waste of $50. I would be hard pressed to ever want to return to give this place a second shot.

Summary:
Decor=great
Chips+Salsa=good and unique
Service=Average
Burros & Tacos= Horrible
Recommendation= I wouldn't ever go again.

Pros: Nice decor, good salsa + presentation

Cons: Seafood was not fresh, flavors were bizarre

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We've eaten here several times. It's easy to fill up on the various dips and sauces they bring with the chips when you first sit down! The enchilada plate (3 of them with beans and rice) is delicious. The staff is always friendly. Reasonably priced and a great change from the fast food chains that are in the area. A nice find!

5
★★★★★

We've eaten here several times. It's easy to fill up on the various dips and sauces they bring with the chips when you first sit down! The enchilada plate (3 of them with beans and rice) is delicious. The staff is always friendly. Reasonably priced and a great change from the fast food chains that are in the area. A nice find!

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I live in the area and we dropped in two weeks ago just to try Ketzal's out. Been back twice since then! It really is good--fresh, tasty and great quality. Love the six dip/chip starter they bring out to the table. We have yet to work through the entire menu, but already have a few favorites. The ensalada Ketzal with cilantro dressing is my top choice for a healthier option and the mixed burrito is my son's favorite.

5
★★★★★

I live in the area and we dropped in two weeks ago just to try Ketzal's out. Been back twice since then! It really is good--fresh, tasty and great quality. Love the six dip/chip starter they bring out to the table. We have yet to work through the entire menu, but already have a few favorites. The ensalada Ketzal with cilantro dressing is my top choice for a healthier option and the mixed burrito is my son's favorite.

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I live in the area and I couldn't disagree more with the other review. I think the food is excellent, portions are very generous and their chips and salsa are above average. As far as hiring Americans... are you kidding? I've never seen anyone working there who isn't. Makes me wonder what the motives of the other reviewer are, or if they have even been to this restaurant. Which, by the way, is always clean and a good place to meet with clients for lunch, as I have done on several occasions.

2
★★★★☆

I live in the area and I couldn't disagree more with the other review. I think the food is excellent, portions are very generous and their chips and salsa are above average. As far as hiring Americans... are you kidding? I've never seen anyone working there who isn't. Makes me wonder what the motives of the other reviewer are, or if they have even been to this restaurant. Which, by the way, is always clean and a good place to meet with clients for lunch, as I have done on several occasions.

Pros: Good food, friendly service. Deserves to be discovered by others.

Cons: Prices are a little high but not unreasonable.

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We had a great time, it was light and friendly. The fantastic dips (6) that arrive with great chips as soon as you sit down are delicious!!!! We've gone several time and the food is always good. Service is good, and drinks are more creative than just the traditional ones. I go more for salads and lettuce wrap tacos, rest of the party have had it all and we liked it all. We share. If you want cheese on your order just ask for it. It is a child friendly place! We've enjoyed the live music on Saturday nights!

4
★★★★☆

We had a great time, it was light and friendly. The fantastic dips (6) that arrive with great chips as soon as you sit down are delicious!!!! We've gone several time and the food is always good. Service is good, and drinks are more creative than just the traditional ones. I go more for salads and lettuce wrap tacos, rest of the party have had it all and we liked it all. We share. If you want cheese on your order just ask for it. It is a child friendly place! We've enjoyed the live music on Saturday nights!

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This has become my favorite authentic Mexican restaurant here in Phoenix. The very first time I went there was for of course mere curiosity. But, when I was served my carne asada tacos in fresh homemade flour tortillas, I new it was love!! The flair is really art deco, but the food is that of traditional Mexico. Eating at Ketzal really brings me back to the beaches of the Riviera Maya. Not to mention that the staff is extremely friendly and usually one of the owners is there to make sure you are truly enjoying your experience. Another nice feature is the karaoke on Thursday night which makes this a nice stop for the family, kids can sing and parents can enjoy a nice margarita as well as on Saturday nights, you can enjoy the sounds of live music while you enjoy your dinner.
I highly recommend it, although it is quite far from the "urban" Phoenix area, it will be worth the drive especially coming down Carefree Hwy from the East!

5
★★★★★

This has become my favorite authentic Mexican restaurant here in Phoenix. The very first time I went there was for of course mere curiosity. But, when I was served my carne asada tacos in fresh homemade flour tortillas, I new it was love!! The flair is really art deco, but the food is that of traditional Mexico. Eating at Ketzal really brings me back to the beaches of the Riviera Maya. Not to mention that the staff is extremely friendly and usually one of the owners is there to make sure you are truly enjoying your experience. Another nice feature is the karaoke on Thursday night which makes this a nice stop for the family, kids can sing and parents can enjoy a nice margarita as well as on Saturday nights, you can enjoy the sounds of live music while you enjoy your dinner.
I highly recommend it, although it is quite far from the "urban" Phoenix area, it will be worth the drive especially coming down Carefree Hwy from the East!

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