Bounce Party N' Play

★★★★☆
  • 6200 Days Cove Road

    White Marsh, MD 21162

    Map & Directions
  • 410-812-4777

About Bounce Party N' Play

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Absolutely HORRIBLE customer service. I have been taking my daughter there for 3 years now. I take her every year on her birthday. I ALWAYS reserve a spot for open bounce and ALWAYS verify the reservation so I know everything is set. Every time I've taken my daugther, my reservation mysteriously disappears. I recently booked my daughters birthday party, while I was there I booked an open bounce for 2 children 4 weeks in advance. The girl who booked the party wrote the open bounce reservation in the book right in front of me. I emailed them about a week later to change the amount of children to 4, they responded saying everything was fine. I noticed on facebook they were giving out the open bounce dates for the week I was going, I put on their facebook that I wanted to verify (AGAIN), they responded saying there was no open bounce. NOW, I requested off of work along with 1 of the other childrens mothers, so now I have 4 disappointed children and 1 aggravated adult b/c what was supposed to be completely set up, is now an issue. I called and spoke to someone who said there was no open bounce, she passed the phone to someone else. I asked that person to see who would schedule an open bounce when they knew they wouldn't be having an open bounce. That person (who's voice sounded EXACTLY like the girl who booked my party-I know b/c I've dealt with her during check-in's and she's VERY unfriendly), said that the "manager" booked my party. So I told her I wanted the manager to give me a call. So within a couple of hours the owner contacted me, after going back and forth I was told that the girl I spoke to claimed I cursed at her, hung up on her, and that I wanted to cancel my party. I did NOT curse b/c I had my child in the same room as me, I never told her I wanted to cancel my party, and I did not hang up on her. So bottom line the girl lied. She told me that the girl had been working for her for 5 yrs and that she has never had a complaint about her. So THEN, I found out that the girl I spoke to orginally was the girl who booked my party, so all in all, she flat out lied to me about who booked my party. The owner then told me that there was nothing she could do about open bounce and that if I wanted to cancel my daughters party she would refund my credit card. And then she said "honestly I would rather give you a refund instead of worrying about an issue in the future". ABSOLUTELY HORRIBLE CUSTOMER SERVICE, way to run a business lady!

1
★☆☆☆☆

Absolutely HORRIBLE customer service. I have been taking my daughter there for 3 years now. I take her every year on her birthday. I ALWAYS reserve a spot for open bounce and ALWAYS verify the reservation so I know everything is set. Every time I've taken my daugther, my reservation mysteriously disappears. I recently booked my daughters birthday party, while I was there I booked an open bounce for 2 children 4 weeks in advance. The girl who booked the party wrote the open bounce reservation in the book right in front of me. I emailed them about a week later to change the amount of children to 4, they responded saying everything was fine. I noticed on facebook they were giving out the open bounce dates for the week I was going, I put on their facebook that I wanted to verify (AGAIN), they responded saying there was no open bounce. NOW, I requested off of work along with 1 of the other childrens mothers, so now I have 4 disappointed children and 1 aggravated adult b/c what was supposed to be completely set up, is now an issue. I called and spoke to someone who said there was no open bounce, she passed the phone to someone else. I asked that person to see who would schedule an open bounce when they knew they wouldn't be having an open bounce. That person (who's voice sounded EXACTLY like the girl who booked my party-I know b/c I've dealt with her during check-in's and she's VERY unfriendly), said that the "manager" booked my party. So I told her I wanted the manager to give me a call. So within a couple of hours the owner contacted me, after going back and forth I was told that the girl I spoke to claimed I cursed at her, hung up on her, and that I wanted to cancel my party. I did NOT curse b/c I had my child in the same room as me, I never told her I wanted to cancel my party, and I did not hang up on her. So bottom line the girl lied. She told me that the girl had been working for her for 5 yrs and that she has never had a complaint about her. So THEN, I found out that the girl I spoke to orginally was the girl who booked my party, so all in all, she flat out lied to me about who booked my party. The owner then told me that there was nothing she could do about open bounce and that if I wanted to cancel my daughters party she would refund my credit card. And then she said "honestly I would rather give you a refund instead of worrying about an issue in the future". ABSOLUTELY HORRIBLE CUSTOMER SERVICE, way to run a business lady!

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I have been to one party at Bounce Party N Play in Cockeysville, MD, and am having my 4-year-old's party there next week. This is really one of the best places of its kind in the local area. I have been to another party recently at another place, and the staff person (only one) stood at the door, nowhere near the inflatables. Children were flying 2 and 3 at a time down the slides, kicking each other by accident when they landed, etc. The second staff person in the party room left half the food unopened and it never got served. At Bounce Party N Play, on the other hand, the staff were very attentive - it was a much more positive experience. The most important thing about these things, ultimately, is safety. I would never schedule my kid's party at a place where I felt the staff were not doing their jobs.

5
★★★★★

I have been to one party at Bounce Party N Play in Cockeysville, MD, and am having my 4-year-old's party there next week. This is really one of the best places of its kind in the local area. I have been to another party recently at another place, and the staff person (only one) stood at the door, nowhere near the inflatables. Children were flying 2 and 3 at a time down the slides, kicking each other by accident when they landed, etc. The second staff person in the party room left half the food unopened and it never got served. At Bounce Party N Play, on the other hand, the staff were very attentive - it was a much more positive experience. The most important thing about these things, ultimately, is safety. I would never schedule my kid's party at a place where I felt the staff were not doing their jobs.

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We always love it. The parties are great. The owner is as nice as can be. You and your kids will have a great time. The parties are easy and well organized, I have never seen an unhappy child!!!

5
★★★★★

We always love it. The parties are great. The owner is as nice as can be. You and your kids will have a great time. The parties are easy and well organized, I have never seen an unhappy child!!!

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I have to disagree with the previous review. I have had 2 parties at Bounce Party N Play in the past 2 years, and have attended at least a dozen more. I have never witnessed anything like this. The owner couldn't have been nicer and the employees all seem to love their jobs. I have recommended them to family members and friends, who have also been pleased and will continue to do the same. I also take my children to the weekly evening Open Play each Tuesday.

5
★★★★★

I have to disagree with the previous review. I have had 2 parties at Bounce Party N Play in the past 2 years, and have attended at least a dozen more. I have never witnessed anything like this. The owner couldn't have been nicer and the employees all seem to love their jobs. I have recommended them to family members and friends, who have also been pleased and will continue to do the same. I also take my children to the weekly evening Open Play each Tuesday.

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0 out of 1 people found this review helpful.

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We just got home from having my daughter's 6th birthday at Bounce Party N Play in White Marsh. In my daughter's own words, "It was the bestest party I ever had or have been to!" The total experience was painless. We were taken care of from the moment we walked in the door, until we were helped load the presents into our truck. The employees were are top class, and instead of standing around texting, like they do at the other bouncy places in the area, the staff were hands on with the children. Our party hostess was very pleasant and couldn't do enough for us. My daughter asked the nice lady at the desk if we can have her brother's party here when it's his birthday! No doubt, we will. Thank you Bounce Party N Play for making my daughters birthday a day she will remember for a long time. And thank you for the Open Bounce Pass, we will be back soon to use it!

5
★★★★★

We just got home from having my daughter's 6th birthday at Bounce Party N Play in White Marsh. In my daughter's own words, "It was the bestest party I ever had or have been to!" The total experience was painless. We were taken care of from the moment we walked in the door, until we were helped load the presents into our truck. The employees were are top class, and instead of standing around texting, like they do at the other bouncy places in the area, the staff were hands on with the children. Our party hostess was very pleasant and couldn't do enough for us. My daughter asked the nice lady at the desk if we can have her brother's party here when it's his birthday! No doubt, we will. Thank you Bounce Party N Play for making my daughters birthday a day she will remember for a long time. And thank you for the Open Bounce Pass, we will be back soon to use it!

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My kids absolutely LOVE this place! My only problem with it is the price-since they charged $6 for my 19 month old who was not able to play on very much of the equipment; I think it would be better if they charged 1/2 price up to a certain age to make more sense for the little ones.

4
★★★★☆

My kids absolutely LOVE this place! My only problem with it is the price-since they charged $6 for my 19 month old who was not able to play on very much of the equipment; I think it would be better if they charged 1/2 price up to a certain age to make more sense for the little ones.

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1 out of 2 people found this review helpful.

.

My boys love this place. What could be better than an hour and a half of jumping and bouncing around for $6. They have two huge rooms of inflatables that the children can just go into whenever they want. There are no lines to stand in and the rooms are open enough that you can see your children if you are in the room. Our homeschool group has had several events their and all the kids love it.

The only downside I would say is the party room. We have had events where we go and bounce for an hour and half and then have ice cream and juice or pizza and juice and the party room is way too small. We only have about 15 kids max with parents and they are all crammed in there and we can't move. Most of the time the parents of the older children have to stand in the hall.

Overall I would definitely recommend this place for open bounce and events where you just get the bouncing and are not eating. It lets the kids expel their energy in a safe environment and in any weather.

4
★★★★☆

My boys love this place. What could be better than an hour and a half of jumping and bouncing around for $6. They have two huge rooms of inflatables that the children can just go into whenever they want. There are no lines to stand in and the rooms are open enough that you can see your children if you are in the room. Our homeschool group has had several events their and all the kids love it.

The only downside I would say is the party room. We have had events where we go and bounce for an hour and half and then have ice cream and juice or pizza and juice and the party room is way too small. We only have about 15 kids max with parents and they are all crammed in there and we can't move. Most of the time the parents of the older children have to stand in the hall.

Overall I would definitely recommend this place for open bounce and events where you just get the bouncing and are not eating. It lets the kids expel their energy in a safe environment and in any weather.

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2 out of 3 people found this review helpful.

.

I wanted to post some feedback about my twins birthday party that was held at Bounce Party N Play in White Marsh, MD. I have had many parties, at various venues, and this was by far the best! The staff goes above and beyond. The faciltiy is very clean and he children just love to go there. I have attended several parties at Bounce Party N Play and take the children to Open Play weekly. Hats off to the owner(s) for creating such a perfect facility for kids of all ages. Even we adults love to BOUNCE too! The pizza is delicious. I have also sampled the wings and Greek salad, and they are also very nice. Again, kudos to the owners, my family will be returning tomorrow morning for Open Play and I have already made plans for my other 3 children to have their birthday parties there in the Spring! Yes, the Spring as they book up fast!

5
★★★★★

I wanted to post some feedback about my twins birthday party that was held at Bounce Party N Play in White Marsh, MD. I have had many parties, at various venues, and this was by far the best! The staff goes above and beyond. The faciltiy is very clean and he children just love to go there. I have attended several parties at Bounce Party N Play and take the children to Open Play weekly. Hats off to the owner(s) for creating such a perfect facility for kids of all ages. Even we adults love to BOUNCE too! The pizza is delicious. I have also sampled the wings and Greek salad, and they are also very nice. Again, kudos to the owners, my family will be returning tomorrow morning for Open Play and I have already made plans for my other 3 children to have their birthday parties there in the Spring! Yes, the Spring as they book up fast!

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2 out of 3 people found this review helpful.

 

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