Synergy Salon

I came here with my mother for us both to get a haircut -- our last haircuts were total disasters -- we found Synergy online and came in because of the wonderful reviews. The salon itself is very nice, and the service is wonderful here -- everyone is friendly, kind, and very willing to help. The calm atmosphere is very relaxing, and the stylist is very talented; she started with two messes of hair and we are walking out with two lovely cuts and smiles on our faces. Highly recommended! =)

Pros: Very friendly, helpful, and inviting

Posted 12/11/09

Those in need of a luxury before the holidays to "de-stress" from the frantic holiday shopping must pay a visit to Synergy Salon.
I work a busy job in an intense environment and book my appointments generally after work and because Synergy stays open pretty late, it helps especially when I need more leeway on time.
I haven't been so happy with a place since arriving here! My son and daughter actually like coming along and as a single mother, its great! The receptionist makes sure that they stay entertained while the stylist stays focused on me. I've already booked my next appointment ;)

Posted 12/10/09

I've been to Synergy about six times now and have always had consistent service.
I've never had to deal with a cone on my head due to inexperienced stylists or drama.
Synergy delivers its motto. Awesome place. Thank you Quy!

Pros: Curly hair expert

Posted 12/09/09

Yes, hair grows back. Yes, I got a bad cut. Yes, a stylist (not me) with a blow dryer can cover a lot of mistakes. But, poor business practices? This is where I draw the line.

I scheduled an appointment for a Jr Designer ($35) one hour before the appointment time. I thought I got lucky with a cancellation. I was wrong. I showed up and there was NO ONE ELSE there except a photographer taking pictures, the receptionist/shampoo lady, and the owner, Quy. I confirmed at the desk I had an appt with a Jr Designer. Yes. The owner consults with me about my cut request then tells me that the Jr Designer is not available but she will give me 10% off her regular price of $60. Really? You didn't know that there wasn't a Jr Designer available when I called 1 hour prior? I call BS! I got up to walk out. She then decided she would give me a cut at the $35 charge. I decided to risk it. If you call and schedule with a Jr or Sr designer, ASK FOR THE NAME OF THAT DESIGNER AND CONFIRM AGAIN WHEN YOU ARRIVE. Don't be roped in. If they commited to an appt for $35, they should honor that if the person isn't available and you have to be bumped up.

Before leaving, while I was still happy with the cut, the owner asked me to log in to CitySearch at the front desk and enter my review and vote for her salon for "Best of". She even clicked the pages for me! I refused to log in. She told me she would help me because it was tricky and a few pages. Really? I am finding this very easy. I guess she thinks I'm really stupid. I had no intentions of reviewing the site. My next contact was going to be with the Better Business Bureau and let them deal with the Bait and Switch advertising. But, when pressured into voting and writing a review, I felt I should enter it here so others know that some of the reviews you are reading may have been entered with the owner reading over the person's shoulder.

Then came Sunday... I washed my hair. It became apparent that she chopped away huge chunks of hair in areas that made no sense. My hair looked like a disaster. When you have coworkers being honest with you, you know it's bad. They couldn't even lie to me and say it looked good. My boss referred to it as "edgy". That's not the look I was going for. I spent my lunch on Wednesday at Great Clips getting it repaired. The woman did a fabulous job with what she was left, and had to cut off 3 more inches in the process so I could walk around without embarassment.

Too many red flags, and I didn't listen... Lesson learned.

Oh, and I did read a bunch of reviews before going so I was prepared for the whole pricing issue. The other bad reviews were around color, and I wasn't getting my hair colored.

Pros: None

Cons: Bait and switch, poor cut, harrassed

Posted 12/09/09

I just moved to the Charlotte area and I have been hunting for a good location to get attached to.
I tried a franchise-which was a *disaster.* So after waiting a bit, I decided to visit Synergy Salon. The entire experience was absolutely relaxing. I was offered a selection of beverages, my coat was hung up, I received the most relaxing head massage, and most importantly, I got the haircut I asked for.
Great place to go to after work. I'll be back with my husband next time!

Pros: Good parking, Talented Staff and Great Customer Service

Posted 12/09/09

The service at Synergy Salon is excellent & Que did an amazing job on my stubborn, thick hair! I will definitely be back to see her & highly recommend her.

Pros: best hair service

Cons: none

Posted 12/03/09

My little girl and I stopped in a few days ago at Synergy. Perfect for mothers who need a few minutes to relax! My daughter was given coloring books and the receptionist even took the time to play with her. We will be back soon!

Pros: Great hospitality and patient staff

Posted 11/29/09

My wife referred me to Synergy Salon about a year ago and I've been coming again and again since.
Wonderful, wonderful experience. Compared to the "chit-chat" atmosphere of most salons in the Charlotte area, Synergy far surpasses them in atmosphere. I would take the great people here rather than a ten dollar "run-in-and-out" place where the workers are more intent on getting people in and out like cattle than people.
And my wife still comes every six weeks for her color and cut because of their dedication to each and every client. Thank you Synergy and Quy!

Pros: Best in town

Posted 11/27/09

I received a fabulous haircut! Seriously, the best I've had in Charlotte. I was a little shocked by the price, but I guess you have to pay for amazing hair.

Pros: wonderful cut, service

Cons: expensive

Posted 11/22/09

For a walk in salon, they were the nicest most courteous staff. I was given a massage when they washed my hair, was offered a drink upon walking in. Very courteous, friendly and helpful. I will definitely be back....

Pros: Head massage, friendly staff

Posted 11/15/09

I have many times stopped in at the last minute and been accommodated. Qui is our favorite stylist. they have great products and she always suggests new things for us to try. Clara is very sweet and soft spoken. We always have a good experience!!! Go see them and let them do you doo!

Pros: Friendly,talented clientele. Relaxing, nice atmoshere.

Cons: Can't think of any

Posted 11/06/09

I love getting my haircut at Synergy Salon. I could never find a place where i liked getting my haircut. When I came to Synergy Salon they did an amazing job with my hair. The employees are very kind and great at hair cutting. Thanks Synergy!!!!

Pros: Best Hair cuts ever

Posted 11/01/09

The master designer Quy is very knowledgeable and the whole experience makes you feel very special. You just tell her what you want or have in mind and she will turn your ideas into reality. You will walk out with instant gratification. You will want to go back.

Pros: Best styling Service

Cons: distance from my home

Posted 10/23/09

I have not been so pleased by a hair service in so long!

After my first experience, I was completely hooked. From the setting, to the service, to check-out was a pleasant escape from reality.

The salon's decor is unlike any other in the Charlotte area and [for me] reminds me of home, a safe harbor from all the insanity going on right now. It really was very nice not going to a place that was all white and black and sharp edges.

Now for the service: Four words. I will come back. Not only did I receive what I requested but more! My stylist took the time to listen and even suggested some additional tips that would help my hair. I had the color service with a conditioning treatment and believe me, walked out with healthier hair then I've had for the past...five years? Amazing.

A little on the expensive end but well worth the price (and time!) I'm ready to return and relax very very soon.

Pros: Professional Service

Posted 10/19/09

I came in and showed the stylist what i wanted and that's exactly what i got. =] great place! Totally recommend it to people who want an amazing cut.

Pros: very nice service

Cons: none

Posted 10/18/09

The owner is always there to greet and make you feel very welcome. She always has a smile and treats each and every client special. I have tried many places over the past few years I can say this is home.

Pros: Get a great cut each and every time

Cons: Have yet to be disappointed

Posted 10/15/09

I visited Synergy Salon over two weeks ago and have sat on my bad feelings to see if they were truly genuine or it was a heat of the moment feeling. I made the appointment over the phone for a cut, color and highlighting with Quy who I was told was the owner. After getting off the phone I felt pretty good about having an appt. with the owner. My friend just had surgery, and was truly looking for a relaxing experience after her surgery, made an appt. at the same time. We arrived at 1:30 on a Wednesday afternoon to find only 1 stylist in the entire salon, who was the owner Quy. Quy was very nice, and we began with each of our consultations at the same time and seemed confused. Also because she is the ONLY one in the entire salon she is answering phones, taking walk- in?s. I wanted my split ends cut and no length taken on my above the shoulders brown hair & a dramatic color change. My friend had dirty blonde hair that she requested be all over dark brown with no highlights.After the shampoo my friends sees bright chunky blonde streaks through her hair and begins to say this is exactly what I didn?t want. At this time I am getting nervous as it is 4:30 and we have been there since 1:30 and still hadn?t received haircuts and our color was not even correct. She rinses my hair only to find NO CHANGE. I had a picture of a haircut I wanted and the result was nothing like what I asked for. I even asked before she started cutting if this cut could be accomplished with my hair and was assured yes. I was given stacked in the back, layered & the shortest haircut I?ve ever rcvd. At 5:30 after 4 hours at Synergy Salon Quy wanted me to stay so she could try and fix what she couldn?t complete in the 4 hours previously given. I paid $130 for a haircut and color I was unhappy with. Quy seemed like a nice enough person but as I learned during and after talking with other stylist that knew of and had previously worked with Quy she does not have the skill set in order to consider herself a ?MASTER DESIGNER? and definitely not to charge the $60 she does for a haircut. On the website haircuts are advertised as $35, when I asked why we were each charged $60 the assistant replied because different level of stylist have different prices (of which I?m accustomed to) however given that Quy was the ONLY stylist available I would say this is false advertising .

Cons: False advertising and Amateur service

Posted 10/12/09

Quy was very attentive and listened to my concerns. When I went to work that night I was mobbed by my colleagues telling me how amazing I looked. It was actually embarrasing!!! Thanks so much Synergy Salon. I love the new me!!

Posted 10/08/09

I really liked the attentive service, I feel that is why my hair turned out so awesome, she wasn't rushing. Quy took her time to help me choose my color and also asked me what I wanted in a haircut and did it just so. I like the beautiful salon and the soothing music and I will definitely be back for my touch up :) I'm really grateful that my friend gave me this gift certificate to get my hair done here, what a great friend!!

Pros: personalized service, relaxed atmosphere

Posted 09/30/09

Quy met with me personally to decide my color and style. Then she explained each step in the process. Everyone in the salon wanted me to have a relaxing, positive experience. My haircut turned out great and the color is perfect! I am so pleased. I would definitely return to Synergy.

Pros: Great products, knowledgeable staff

Posted 09/24/09

I stumbled in one Saturday just looking for somewhere to get my hair cut. I picked out a style had an amazing hair wash. They Quy talked with me about my style and within 10 minutes i had the perfect cut. I had it dried and straightened I LOVE IT. i brought my friend in the next week. A great salon!

Pros: Excellent service.Experienced Staff.

Cons: non

Posted 09/09/09

I have bad hair. Seriously. Like the kind that's thin and breaks and constantly needs some sort of I don't know what you would call it, MAJOR HELP.

So obviously I checked out this website and what with all the reviews, checked out both the good and bad ones.

Honestly, there aren't many bad ones (afterthought here).

Anyway, I went in and yes, it was a bit quiet. Happened in on a rainy Thursday right before traffic hits Independence.

And the people were so sweet. Not gossipy at ALL. They just sat me down, gave me the most relaxing head massage and hair treatment (which costs a bit more, but it totally worked for my hair...all nice and silky now).

And snip, snip, snip....awesome healthy hair! :)

Prices do seem a bit pricey but if you shop around for salons of Synergy's caliber...they all fall in the same price range, if not more :P

So check this place out. They saved my hair! Thank you guys so much!

Pros: NO gossiping and great service

Posted 09/09/09

I appreciate the one on one experience; I like the special attention that comes with the one on one experience-no waiting for stylist to start or complete someone else-I love the color-it was subtle but very complimentary-I really enjoyed the experience!

Pros: personal attention; head massage fantastic

Posted 09/08/09

I have tried salons all over Charlotte and North Carolina with little success. For one of the first times, I feel like I walked out of the salon looking just like I wanted to. No awkward afterperiod or anything! I would definitely recommend Synergy to anyone.

Pros: Best bangs in town

Posted 08/17/09

It is always hard to find a new place to do hair and get the color right. From the moment I stepped in Synergy I was so confident that what I was looking for was going to be done and I was not wrong. The owner Quy is very knowlegeable about what she is doing. You are made to feel completely relaxed and treated as a queen. My hair looks better than it has in a long time and I recommend anyone looking for a new change to try it out !

Pros: wonderful and relaxing

Cons: none

Posted 08/14/09

Very comfortable chairs and fantastic music. The head massage was the best. This has become my place to get my hair cut. My wife also has made this her spot too. Many services offered or just a good spot for a quick in-and-out. Thanks Quy for making a first rate salon!

Pros: Very relaxing atmosphere

Cons: No cons in this place

Posted 08/14/09

She did a great job on the haircut and it looks great! I wouldnt want to go anywhere else after getting my hair done here! They are also really friendly!

Pros: awesome haircut!

Cons: none

Posted 08/10/09

A great haircut and a relaxing atmosphere! Beautiful music too! I highly recommend this salon.

Pros: Great atmosphere and very friendly staff!

Posted 08/10/09

I looked for years for someone who could cut my short hair so that It didn't look masculin..they listen to exactly what you want, and work with you to figure it out if you are not sure. You are pampered from the time you walk in the door and walk out feeling and looking great. I would highly recommend Synergy salon to anyone.

Pros: You really get pampered

Posted 08/04/09

Quy's attention to her customers and expertise is top shelf. She will give you what you want in terms of style and execution, and if you don't know she will work with you to figure it out.

I highly recommend Synergy Salon. Even if you don't live in Matthews it is certainly worth the drive.

Pros: The best haircut in or near Matthews

Cons: Not really any

Posted 08/03/09

I HAD A VERY RELAXING EXPERIENCE AND I LOVE MY NEW STYLE. THANK YOU

Posted 08/02/09

Great cut/ also great recommendations on getting chlorine out of my daughters hair!...plus she felt pampered!

Pros: Great and Friendly atmosphere

Cons: none

Posted 07/30/09

very relaxing salon with all the "Bells and Whistles".
glass of wine, or chilled wine glass with water,
you are pampered throughout your stay:)
As I said, one con is I would like to go weekly.
Try it out, you will enjoy the experience.
CRT

Pros: Realxing Atmosphere, Knowledgeable Staff

Cons: I would want to get my hair done every week!!

Posted 07/27/09

I just moved here from California and was looking for an expert to cut and color my hair. I did some online research here and found Quy, this salon's owner. She is definitely a master technician. I asked for a partial foil/highlight and a new haircut (brought in a photo of Reese Witherspoon, layered overall, with bangs)...it was EXACTLY what I wanted! She is GREAT! You can feel confident she will cut, color and style your hair perfectly. I am definitely returning and will be a loyal customer.

Pros: Quy is extremely talented, efficient, thorough

Cons: Wish I lived closer!

Posted 07/26/09

I did an at home bleach job and turned my hair a yellow color. I saw the reviews for this salon and went in for a color correction. I spent 7 SEVEN hours there and left worse than I had arrived. The color was yellow, gold, red, and I had bleach burns on the front of my scalp. She did so many different processes I can't even believe I have any hair left. At one point she put a violet toner on for 15 minutes and turned my hair a gray/purple color!! She offered me a "discount" and that was all. I would never go back for a "correction" and she never should have charged me in the first place. I could have gotten my money back just from the scalp burns!!

Posted 07/26/09

Ms. Quy always knows what looks best on any given customer. She always listens to how I'd like my hair to be done. However, most of the time, I come into Synergy Salon with absolutely no idea of how I want to do my hair- "just make it shorter." No matter what, Ms. Quy makes my hair look amazing-- I've come to her for prom hair, wedding guest hair, and just everyday looks. I love the laid-back atmosphere of Synergy Salon; every visit makes me feel like a valued and appreciated customer. People may argue that the salon is expensive- but that's the price you pay for professionalism [and perfection]. I'm still reaping compliments on my haircut and color months after I've had it done. Another thing about Ms. Quy- she cuts your hair so that it looks good even as it is growing out. Go to Synergy Salon if you ever want a fresh, new look! You won't be disappointed!

Pros: You won't be disappointed!

Posted 07/23/09

I went in with long hair to my waist all one length. Wanted it cut very short in multi layers. Brought in a picture of what I was looking for. Was taken in with no wait or appointment. When I left I was so happy. I got what I was looking for a wash and go cut. Now I can leave the house in 30 mins. not an hour and half later.

Must try Synergy Salon, you will love it

Donna

Pros: clean, friendly

Cons: none

Posted 07/19/09

This is my second visit and have walked out with a fantastic cut yet again! Service is fast and very friendly and it's a relaxing place to visit!

Pros: Great haircut every time

Posted 07/19/09

Very Unique. I was very impressed with my results.

Pros: Great service, color, cut

Posted 07/17/09

I came to Synergy Hair Salon looking for a new look. I had my hair highlighted and cut. Quy worked with me and gave me lots of options on a new hairstyle. I was extremely pleased with the way the cut looked when we were done. It is definitely the change I was looking for. I will definitely be a returning customer.
So, if your looking for personalized care and possibly finding a new cut for yourself - SYNERGY SALON is the place for you!

Pros: Friendly staff and they work with you one on one

Posted 07/09/09

I've always had thick hair ~ but now it's gone curly on me to boot! And I mean, tight perm-type curly! (I'm over 50 - what's with that? )

Unhappy with previous hairdresser, I took scissors to this out-of-control hair of mine (with the help of some chardonnay) ... figured I could tame it myself. But I could only do the front.....so I ended up with a mini mullet!

Qui rescued me .....she's so sweet, and knew exactly what to do. My "mullet" turned into a great SASSY short cut!!! I loved how she took her time, esp. with the shampoo & massage.

My haircut/style cost $60, less a 15% coupon available online. I bought some product (a bit pricey for me @ $27, but I loved what it did to my hair).

If you're looking for a truly professional good cut, give her a call!

(I've paid up to $175 for a haircut, hoping it was worth it if I got the look I wanted. I wish I'd known about Qui a long time ago!)

I

Pros: Expert cut & special treatment

Cons: A bit pricey

Posted 07/09/09

Synergy Salon has been one of the most best guaranteed hair salon for any type of hair done by a proffecional hair designer who has lots and lots of years in experience. Nothing is a challenge at Synergy Salon.

Pros: hair products are benefitial

Posted 07/08/09

Wonderful customer service, very friendly. Very relaxing atmosphere and absolutely fabulous salon expertise. I recommend Synergy to anyone on the hunt for their "go to" salon. They offer anything you may want or need, with guaranteed satisfaction! Happy cutting!

Posted 07/05/09

I can make an appointment or walk in and be taken care of.
Excellent hair cuts and styling, excellent service
I would recommend this salon to anyone. You will keep coming back.

Pros: Easy to make appointment or walk in, excellent hair cuts

Cons: none

Posted 07/02/09

I gave this salon 3 tries. The first was fine. The second time I needed to return for a redo as the color (which was mostly done by an "assistant" ) had not covered adequately.

The 3rd time I used a coupon emailed to me. When I checked out-I was told that the coupon was " a long time ago" (though it was a few weeks and had no expiration date) and so they only gave me a partial amount of the printed discount. The services I received were overpriced.

Pros: First cut and color-OK

Cons: OVERPRICED-Did not honor value of coupon

Posted 06/28/09

The location of the salon is easily accessible. It offers a great, relaxing environment. Stylist took the time to show techniques required to achieve desired results. You are sure to enjoy the fantastic shampoo process. This salon is worth the few extra dollars it cost you for a shampoo and style. H

Pros: Very relaxing environment, friendly, well trained staff

Posted 06/18/09

I had a great experience at Synergy, it has a low key atmosphere and great customer service. She took her time with my hair and didn't feel rushed. I personally enjoyed the scalp massage while she was shampooing my hair. The salon is a bit pricy but well worth it. My hair came out smooth and shiny! :)

Pros: good customer service great atmosphere

Cons: $$$

Posted 06/03/09

Synergy Salon offers a very soothing, relaxing, comfortable place while your hair is being done. On top of that Qui, the professional hair stylist, is doing the best job she could to your hair. She knows the best product, hair color, style that just right fit for your hair, the type of style that every girl or women wanted with them. My personal experience include satisfaction. Even after 6 months of my hair done, still the highlight is shining on my hair and the product just won't tear or break down your hair. Really love it!

Pros: Very professional hair stylist

Posted 06/02/09

From the moment you walk in to long after you leave you are enveloped in peaceful expression. The colors, the staff, and the music are always the right blend of uplifting and soothing energy. Quy, owner and artist, is absolutely one of the nicest people I've come across in a long time, to say nothing of her abilities as a stylist and color technition. She exudes the kind of quiet expertise that lets you feel confident in her hands and comfortable enough to just be your self. My advice to you is to just try this place. It will be the last one you will ever want or need.

Pros: The most ideal experience I've had in a salon...ever.

Posted 05/13/09