The Cast Iron Cabin

★★☆☆☆
24hrs
  • 244W Main St. Suite C

    Moorestown, NJ 08057

    Map & Directions
  • 609-685-9812

About The Cast Iron Cabin

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1.5 8
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Last spring of 2009 I ordered a Halloween cast iron pumpkin. My credit card was charged & never rec'd. the item. I too called & sent many emails & never rec'd. a response. I got so frustrated that I decided to contact the town's chamber of commerce who in turn referred me to a gentleman that knew all the businesses in town. I gave him the Cast Iron Cabin's address & it turns out that it was in an apt. bldg (2nd fl.). Not only did this person help me out but I received my order.

1
★☆☆☆☆

Last spring of 2009 I ordered a Halloween cast iron pumpkin. My credit card was charged & never rec'd. the item. I too called & sent many emails & never rec'd. a response. I got so frustrated that I decided to contact the town's chamber of commerce who in turn referred me to a gentleman that knew all the businesses in town. I gave him the Cast Iron Cabin's address & it turns out that it was in an apt. bldg (2nd fl.). Not only did this person help me out but I received my order.

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Ordered two items and did not receive them. I called, I emailed, I called again. Life is too short to deal with such bad service. Any of the products they sale can be purchased from someone more reputable. I did get a refund of my money through Paypal but no one needs the hassle of bad service and dishonest business practices. I got an email from them after Paypal intervened and they "hope that I will shop with them again in the future." That's a slap in the face. BEWARE!

1
★☆☆☆☆

Ordered two items and did not receive them. I called, I emailed, I called again. Life is too short to deal with such bad service. Any of the products they sale can be purchased from someone more reputable. I did get a refund of my money through Paypal but no one needs the hassle of bad service and dishonest business practices. I got an email from them after Paypal intervened and they "hope that I will shop with them again in the future." That's a slap in the face. BEWARE!

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Ordered shelf brackets online from castironcabin.com in April. Was charged but never received them. Called the store multiple times, e-mailed several more to no reply. I am reporting this company as a scam to the BBB and any other fraud organizations I can find.

1
★☆☆☆☆

Ordered shelf brackets online from castironcabin.com in April. Was charged but never received them. Called the store multiple times, e-mailed several more to no reply. I am reporting this company as a scam to the BBB and any other fraud organizations I can find.

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1 out of 1 people found this review helpful.

.

First of all, the website for Cast Iron Cabin has no phone number. I think that when a company has no phone number, that is usually a very bad sign.

Second, I emailed the company to ask if they have a particular item in stock before I order and pay for it. I have received no response to my email. I called the phone number listed for Cast Iron Cabin on this site and nobody will answer the phone.

I have called the number several times and no one answers. The last time, I think someone attempted to turn the phone off. But they didn't. Instead, I was treated to an entire discussion between perhaps the dumbest female and dumbest male to ever live about evolution as well as whether they would rather be burned to death or drown. They sounded like immature idiots in their 20's.

What is going on with this "company"? All I can say is, stay away from this company. This is not a professional organization. It is a couple of irresponsible idiots trying to make money.

1
★☆☆☆☆

First of all, the website for Cast Iron Cabin has no phone number. I think that when a company has no phone number, that is usually a very bad sign.

Second, I emailed the company to ask if they have a particular item in stock before I order and pay for it. I have received no response to my email. I called the phone number listed for Cast Iron Cabin on this site and nobody will answer the phone.

I have called the number several times and no one answers. The last time, I think someone attempted to turn the phone off. But they didn't. Instead, I was treated to an entire discussion between perhaps the dumbest female and dumbest male to ever live about evolution as well as whether they would rather be burned to death or drown. They sounded like immature idiots in their 20's.

What is going on with this "company"? All I can say is, stay away from this company. This is not a professional organization. It is a couple of irresponsible idiots trying to make money.

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Business Response:

Confused? Clearly a wrong number must have been dialed?
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I placed an order several weeks ago and have no idea when it's going to ship.
6 unanswered e-mails and a phone call...at least I put it on my credit card, so I can contest the charge and order from someone else. Pretty amazing that in these tough economic times a business would offer such horrible customer service?

Part 2 -
Yes, I did receive a refund and an e-mail... after I CONTESTED THE CHARGE WITH MY CREDIT CARD COMPANY. Cast Iron Cabin had to refund my money because they'd charged my card and never shipped me any goods, nor replied to the 10 or so e-mails, or the several phone calls. The only time they e-mailed me was after my credit card company returned the money to my account and debited them for the stolen money! I did get that mail, the only one they sent...not spam blocked.
If you do order anything from this joke operation, use a credit card! Then, when they charge your card and don't ship your goods you can call your card and contest the charge.

1
★☆☆☆☆

I placed an order several weeks ago and have no idea when it's going to ship.
6 unanswered e-mails and a phone call...at least I put it on my credit card, so I can contest the charge and order from someone else. Pretty amazing that in these tough economic times a business would offer such horrible customer service?

Part 2 -
Yes, I did receive a refund and an e-mail... after I CONTESTED THE CHARGE WITH MY CREDIT CARD COMPANY. Cast Iron Cabin had to refund my money because they'd charged my card and never shipped me any goods, nor replied to the 10 or so e-mails, or the several phone calls. The only time they e-mailed me was after my credit card company returned the money to my account and debited them for the stolen money! I did get that mail, the only one they sent...not spam blocked.
If you do order anything from this joke operation, use a credit card! Then, when they charge your card and don't ship your goods you can call your card and contest the charge.

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Business Response:

Refunded and Resovled The Cast Iron Cabin attempted to contact this buyer with regards to the order being out of stock, with no response from the buyer. We also responded to each email sent to us by the buyer and received no response. We are unsure if Spam Blockers were the cause of this miscommunication, however the buyer did receive a full refund.
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I ordered 2 doorstops from Cast Iron Cabin on March 21, 2009 and after more than 10 days contacted him to ask where my order was and I had paid through Pay Pal. Late shipment.

I will never do business with this company again. There is no reason in my mind to retract my opinion as he requested today -- more than 3 months after I first made my online purchase.

The fact that he thinks he is innocent is laughable.

I do say BUYER BEWARE.

1
★☆☆☆☆

I ordered 2 doorstops from Cast Iron Cabin on March 21, 2009 and after more than 10 days contacted him to ask where my order was and I had paid through Pay Pal. Late shipment.

I will never do business with this company again. There is no reason in my mind to retract my opinion as he requested today -- more than 3 months after I first made my online purchase.

The fact that he thinks he is innocent is laughable.

I do say BUYER BEWARE.

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1 out of 1 people found this review helpful.

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A month after accepting my payment via Pay Pal, vendor provided apologetic e-mail notification of back order status. I was assured stock was to be received soon, and my order would be fulfilled. I have made several e-mail and telephone message follow up inquiries, all of which have gone unanswered.

1
★☆☆☆☆

A month after accepting my payment via Pay Pal, vendor provided apologetic e-mail notification of back order status. I was assured stock was to be received soon, and my order would be fulfilled. I have made several e-mail and telephone message follow up inquiries, all of which have gone unanswered.

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1 out of 1 people found this review helpful.

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A Fantastic Online Shopping Store For
Decorative Cast Iron Accessories and Decor.
Home & Garden Accents, Antique Reproductions, Collectibles & Gifts Ideas.

5
★★★★★

A Fantastic Online Shopping Store For
Decorative Cast Iron Accessories and Decor.
Home & Garden Accents, Antique Reproductions, Collectibles & Gifts Ideas.

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0 out of 1 people found this review helpful.

Message from The Cast Iron Cabin

Online Shopping For

Decorative Cast Iron Accessories and Decor.

Home & Garden Accents, Antique Reproductions, Collectibles & Gifts Ideas.

More about The Cast Iron Cabin

Decorative Cast Iron Accessories and Decor. Home & Garden Accents, Antique Reproductions, Collectibles & Gifts Ideas.

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