Priority Honda

★★★★☆
  • 621 Battlefield Blvd N

    Chesapeake, VA 23320

    Map & Directions
  • 757-366-5000

About Priority Honda

Categories
  • New Car Dealers
  • Fit
  • Civic
  • Accord
  • Crosstour
  • Element
  • CR-V
  • Pilot
  • Odyssey
Details
  • Honda
  • Honda
4.0 4
Hi! Sign in to let us know how Priority Honda was?
Write a Review
.

Women Beware!!! Another rip-off Service Department!

Questionable and unethical business practices here.

I would avoid this dealer and service department. My wife took her 2008 Honda Civic in for routine maintenance. They changed the oil and filter, etc.

Air filter changes all around (engine and climate) were recommended and approved.

My wife called me at work to let me know that they were recommending flushing something, as well, which would raise the tab a bit. Sure, as expected. (The reason she consulted me, just to be clear, is not that she can't make decisions on her own, actually, she's very independent and intelligent. The reason she contacted me, is that I just happen to be an ASE certified Master Automotive Technician.) She likes taking care of her own car so I don't have to.

I had seen previously, in the vehicle's maintenance documentation, that Honda Motor, Inc recommended a Brake System flush every 3 years, and assumed this was the service the dealer was referring to. Of course I said "yep, that sounds right". So she authorized the additional maintenance.

Imagine my surprise when she showed me the invoice later that evening. The additional services that had been performed were NOT on the recommended (by Honda) list. The Engine Flush is specifically recommended AGAINST on the Honda Owners' website. (Mind you, this car has 29,500 miles on it, and is maintained religiously)

1. Engine Flush, labor: $71.47
Flush kit $30.48

2. Fuel Injection service, labor: $69.95
Service kit: $30.00

plus taxes, disposal fees, etc.

Added quite a bit to my bill.

After calling the service advisor, Louis Vu and discussing my dissatisfaction over mickey-mouse profiteering practices, at the expense of real maintenance requirements, he apologized, and expressed regret over the loss of a customer (and all of my family and neighbors and co-workers, and anyone else I can reach)

BTW: My wife loves the car. It's exceptionally well made.

We'll just won't be dealing with the Priority Group in the future.

1
★☆☆☆☆

Women Beware!!! Another rip-off Service Department!

Questionable and unethical business practices here.

I would avoid this dealer and service department. My wife took her 2008 Honda Civic in for routine maintenance. They changed the oil and filter, etc.

Air filter changes all around (engine and climate) were recommended and approved.

My wife called me at work to let me know that they were recommending flushing something, as well, which would raise the tab a bit. Sure, as expected. (The reason she consulted me, just to be clear, is not that she can't make decisions on her own, actually, she's very independent and intelligent. The reason she contacted me, is that I just happen to be an ASE certified Master Automotive Technician.) She likes taking care of her own car so I don't have to.

I had seen previously, in the vehicle's maintenance documentation, that Honda Motor, Inc recommended a Brake System flush every 3 years, and assumed this was the service the dealer was referring to. Of course I said "yep, that sounds right". So she authorized the additional maintenance.

Imagine my surprise when she showed me the invoice later that evening. The additional services that had been performed were NOT on the recommended (by Honda) list. The Engine Flush is specifically recommended AGAINST on the Honda Owners' website. (Mind you, this car has 29,500 miles on it, and is maintained religiously)

1. Engine Flush, labor: $71.47
Flush kit $30.48

2. Fuel Injection service, labor: $69.95
Service kit: $30.00

plus taxes, disposal fees, etc.

Added quite a bit to my bill.

After calling the service advisor, Louis Vu and discussing my dissatisfaction over mickey-mouse profiteering practices, at the expense of real maintenance requirements, he apologized, and expressed regret over the loss of a customer (and all of my family and neighbors and co-workers, and anyone else I can reach)

BTW: My wife loves the car. It's exceptionally well made.

We'll just won't be dealing with the Priority Group in the future.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We purchased our 2010 Honda Odyssey kind of on a whim. We already owned a 2007 and loved it when we stopped by. Salesman was ZERO pressure, and helpful. We told him what we were looking to do and he frankly made it happen. I got more for my trade than I anticipated (after checking Kelly Blue book). Got a fantastic deal on the 2010, and they put in a hi-def dvd player in. All went seamlessly!

5
★★★★★

We purchased our 2010 Honda Odyssey kind of on a whim. We already owned a 2007 and loved it when we stopped by. Salesman was ZERO pressure, and helpful. We told him what we were looking to do and he frankly made it happen. I got more for my trade than I anticipated (after checking Kelly Blue book). Got a fantastic deal on the 2010, and they put in a hi-def dvd player in. All went seamlessly!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We had a great experience at Priority Honda. The sales staff is awesome, worked out a deal and I got my payments right I wanted too. I will tell everyone to buy at Priority Honda too. I even got a free manicure.

5
★★★★★

We had a great experience at Priority Honda. The sales staff is awesome, worked out a deal and I got my payments right I wanted too. I will tell everyone to buy at Priority Honda too. I even got a free manicure.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Tomorrow will be my second vehicle purchased from Priority. I've worked with Anthony Stanley via the Internet Sales and Dave Turpak the General Manager. They are fantastic! They offer excellent deals and wonderful service. My car was totaled in an accident and they are going out of their way to get me in a new car at an excellent price with as little stress as possible. They said they would even help me return my rental! The facility looks brand new and is gorgeous. If I ever need another Honda in the future this is the only place I'll go!

5
★★★★★

Tomorrow will be my second vehicle purchased from Priority. I've worked with Anthony Stanley via the Internet Sales and Dave Turpak the General Manager. They are fantastic! They offer excellent deals and wonderful service. My car was totaled in an accident and they are going out of their way to get me in a new car at an excellent price with as little stress as possible. They said they would even help me return my rental! The facility looks brand new and is gorgeous. If I ever need another Honda in the future this is the only place I'll go!

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Priority Honda, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review