Urology Associates

★★★★☆
  • 55 Whitcher St NE Ste 250

    Marietta, GA 30060

    Map & Directions
  • 770-428-4475

About Urology Associates

Hours
M-F 8am-5pm

Health & Medical

Health & Medical
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Thomas E. Emerson, MD

300 Tower Road North East Marietta, GA

3.5 6
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Phones are answered by an automated system that asks you to press 1,2,3,4,5,6,7,8 or 9. When you make your selection, you get another answering machine telling you to leave your number only ONCE, and they will call you back. They tell you

3
★★★★★

Phones are answered by an automated system that asks you to press 1,2,3,4,5,6,7,8 or 9. When you make your selection, you get another answering machine telling you to leave your number only ONCE, and they will call you back. They tell you

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I have been seeing Dr Theiss for over 4 years. The staff has always been very friendly, and any billing issues (which mostly stem from your insurance company and you not knowing your own plan) are quickly worked out. I can always get an appointment when needed, and the staff is friendly.
Dr. Theiss is very knowledgeable in her field and she has preformed several of my surgeries and I always trust her medical opinion. I have seen all of the PA's in this office as well. I highly recommend Urology associates.

5
★★★★★

I have been seeing Dr Theiss for over 4 years. The staff has always been very friendly, and any billing issues (which mostly stem from your insurance company and you not knowing your own plan) are quickly worked out. I can always get an appointment when needed, and the staff is friendly.
Dr. Theiss is very knowledgeable in her field and she has preformed several of my surgeries and I always trust her medical opinion. I have seen all of the PA's in this office as well. I highly recommend Urology associates.

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Dr. Towmsend was my doctor here. I liked him and think he was a good doctor. However - the staff is SO incompetent that they make Comcast look like a role model for customer service. I was a patient there for 18 months. In my 13 or 14 visits (half of which were to pick up orders for blood work) they NEVER had my paperwork ready even when I called the day before to make sure they would be in order. They totally lost my records two times. Whenever I would call to follow up on blood work they would only return my calls after about 4-5 days. That was after leaving messages everyday. Scheduling appointments was a joke as well. Dr. Townsend would be booked 6-8 weeks in advance (hard to believe with the clowns that are running the office) so when I would ask for the first available they would tell me they couldn't schedule that far out! Lol! I finally had enough and decided to go elsewhere. When I asked for my records I was told it would take TWO WEEKS to get them and it would cost $25.00 per page.\nThis is the WORST service I have ever received from ANY business in my life. Terrible. Terrible. Terrible.

0
★☆☆☆☆

Dr. Towmsend was my doctor here. I liked him and think he was a good doctor. However - the staff is SO incompetent that they make Comcast look like a role model for customer service. I was a patient there for 18 months. In my 13 or 14 visits (half of which were to pick up orders for blood work) they NEVER had my paperwork ready even when I called the day before to make sure they would be in order. They totally lost my records two times. Whenever I would call to follow up on blood work they would only return my calls after about 4-5 days. That was after leaving messages everyday. Scheduling appointments was a joke as well. Dr. Townsend would be booked 6-8 weeks in advance (hard to believe with the clowns that are running the office) so when I would ask for the first available they would tell me they couldn't schedule that far out! Lol! I finally had enough and decided to go elsewhere. When I asked for my records I was told it would take TWO WEEKS to get them and it would cost $25.00 per page.\nThis is the WORST service I have ever received from ANY business in my life. Terrible. Terrible. Terrible.

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The office staff is cold and rude. My husband was having surgery and they called to let him know how much he had to pay the day of the procedure. We arrived and they charged double the amount he was told. He dared to question the amount and she asked whether he still wanted the procedure. I had to call repeatedly because the claim was not showing on insurance. They took so long submitting the claim that we had already reached our deductible for other claims, thus they owed us money. They lied and stated they had not received any adjustments from insurance. I am still waiting for my refund of $ 400.00 after 8 weeks. Oh yes, and they charge you $25.00 to run off a copy of the biopsy for our cancer insurance but refuse to submit it. What is the $25.00 for? Other friends doctors offices do not charge for cancer insurance forms.

0
★☆☆☆☆

The office staff is cold and rude. My husband was having surgery and they called to let him know how much he had to pay the day of the procedure. We arrived and they charged double the amount he was told. He dared to question the amount and she asked whether he still wanted the procedure. I had to call repeatedly because the claim was not showing on insurance. They took so long submitting the claim that we had already reached our deductible for other claims, thus they owed us money. They lied and stated they had not received any adjustments from insurance. I am still waiting for my refund of $ 400.00 after 8 weeks. Oh yes, and they charge you $25.00 to run off a copy of the biopsy for our cancer insurance but refuse to submit it. What is the $25.00 for? Other friends doctors offices do not charge for cancer insurance forms.

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Actionfigure must have another problem or an agenda other than human compatibility.\n I have had many procedures dealing with Kidney Stones and have had the best response possible from ALL of the staff from billing to surgical procedures.\nDo not let one negative comment dissuade you from seeing anyone in this group. I just wish there were more people in this profession with as much compassion as these people.\nStan Cochran

2
★★★★★

Actionfigure must have another problem or an agenda other than human compatibility.\n I have had many procedures dealing with Kidney Stones and have had the best response possible from ALL of the staff from billing to surgical procedures.\nDo not let one negative comment dissuade you from seeing anyone in this group. I just wish there were more people in this profession with as much compassion as these people.\nStan Cochran

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Dr. Murphy Townsend is a Godsend. He takes his time, listens, really shows that he is engaged, and seems to genuinely care for his patient's wellbeing. I keep coming back to this office only because he is such an exceptional doctor--it is certainly NOT because of the office staff. I have found them to be abrupt, uncaring, rude, unwilling to help, and completely disinterested in showing any kind of compassion. It is truly a shame, given the nature of many urological conditions, and the bearing stress can have on them, that they have not endeavored to hire staff that show even the slightest amount of empathy for their patients. That said, being treated by Dr. Townsend is worth paying the price of dealing with the awful staff.

1
★★★☆☆

Dr. Murphy Townsend is a Godsend. He takes his time, listens, really shows that he is engaged, and seems to genuinely care for his patient's wellbeing. I keep coming back to this office only because he is such an exceptional doctor--it is certainly NOT because of the office staff. I have found them to be abrupt, uncaring, rude, unwilling to help, and completely disinterested in showing any kind of compassion. It is truly a shame, given the nature of many urological conditions, and the bearing stress can have on them, that they have not endeavored to hire staff that show even the slightest amount of empathy for their patients. That said, being treated by Dr. Townsend is worth paying the price of dealing with the awful staff.

 

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