Graves Fireplaces Inc

★★★★☆
  • 4111 Aaron Sosebee Rd

    Cumming, GA 30028

    Map & Directions
  • 770-887-0701

Home & Garden

Home & Garden
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4.0 3
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.

Rude, very unhelpful staff....... Think twice, Google people that care to do your work, They Don't ....

3
★★★★★

Rude, very unhelpful staff....... Think twice, Google people that care to do your work, They Don't ....

.

After scheduling a day off work to be at home, I just received a call from the installer that part were missing and he could not install today. I purchased the logs and paid for them at the showroom 7 days ago. I was also told there was no need to take everything with me as the installer would bring them. After questioning this I was assured that this was a normal stocked item and they always have the parts.

I would have no problem scheduling another day off and giving it another try but the installer had no idea when he would get the missing parts. I want to have logs for a Christmas party and I am not willing to chance it. I canceled the order needless to say.

I have heard lots of good things about this company but my experience is not a good one at all. Aside from the installer, the people were nice to work with. I just wish they had inventory control - it appears the current method is not working. If you use them, you should not trust that they know what they tell you regarding stock. They really have no idea.

0
★☆☆☆☆

After scheduling a day off work to be at home, I just received a call from the installer that part were missing and he could not install today. I purchased the logs and paid for them at the showroom 7 days ago. I was also told there was no need to take everything with me as the installer would bring them. After questioning this I was assured that this was a normal stocked item and they always have the parts.

I would have no problem scheduling another day off and giving it another try but the installer had no idea when he would get the missing parts. I want to have logs for a Christmas party and I am not willing to chance it. I canceled the order needless to say.

I have heard lots of good things about this company but my experience is not a good one at all. Aside from the installer, the people were nice to work with. I just wish they had inventory control - it appears the current method is not working. If you use them, you should not trust that they know what they tell you regarding stock. They really have no idea.

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They installed my parents fireplace and continue to do the maintenance on it every year! They do an awesome job and are super friendly too! I would definitly reccommend them too and I know my parents are satisfied too!

5
★★★★★

They installed my parents fireplace and continue to do the maintenance on it every year! They do an awesome job and are super friendly too! I would definitly reccommend them too and I know my parents are satisfied too!

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