Solar Dimensions

★★★★★
  • 4060 Peachtree Road

    Atlanta, GA 30319

    Map & Directions
  • 404-237-4769

About Solar Dimensions

Hours
Sun 11am-6pm, Mon-Thu 9:30am-9pm, Fri 9:30am-8pm, Sat 9am-7pm

Personal Services

Personal Services
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I have had an extremely unpleasant experience with Solar Dimensions as a company. I purchased the Platinum membership on 03/01/2014 and the terms stated: 'A 3 month minimum (plus initial activation fee) is required on all Platinum [memberships] Your 1st month's prorated dues will be charged on the first billing.'

As my first billing was charged on 03/01/2014, I would expect March to be month 1. I travel for a living and was leaving town 06/01/2014, returning only sporadically through the end of September. As I believed I could cancel after I paid for the month of May, this seemed to work perfectly. When I visited the salon towards the end of May and requested cancellation of my account, the location was systematically unable to complete my request. I was provided the number for Colleen Vale, Corporate Office Supervisor, to discuss this further.

When I called and spoke with Colleen, I was informed that the month of March counts as the 1st month that is prorated into my initial billing and therefore was committed through the month of June and could not cancel until the final draw was completed. I informed to her that this was not explained to me when I opened my account and I was told my commitment was for only 3 months, thus available for cancellation after May. She expressed her understanding that the contract could be misunderstood and offered to credit my Solar Dimensions account for the June payment and freeze my account until my work travel died down. Considering a 'prorated' payment is to account for a partial month and my contract started on the first of March, I was not pleased with this resolution but felt it was not worth the fight. I asked if I needed to send any sort of reminder or follow-up to ensure this was taken care of (as we spoke near the last day of May and she could not complete the transaction until after the June draw) and she said no, that she would take care of it. I'm fully aware that the mistake I made is trusting her word and I should have followed-up.

After returning from my travels, I noticed that a draw had been made on my credit card for 'Solarium' for the month of October. When I further investigated, I noticed that the account was never frozen and Solar Dimensions had inappropriately created unauthorized charges for 4 months of services ($78.88 x 4 months = $315.52) to which I did not agree. I immediately called Colleen and at first she stated she did not recall our conversation and that she searched her email and couldn't find anything evidencing our conversation. She then retracted that statement, saying that she did remember speaking with me but because she could not find anything in writing regarding the freezing of my account, she couldn't do anything retroactively. When I questioned why she wouldn't honor an agreement she acknowledges that she made, I was offered a partial credit.

I continued to express my dissatisfaction and asked to speak to her supervisor and the final offer was a credit to my Solar Dimensions account (not my credit card) for the 3 months I was traveling but because I am in town and can use the month of Oct, they wouldn't credit the 4th month. I then expressed my extreme displeasure with this proposed resolution as I was falsely misled to believe that my only financial commitment to Solar Dimensions subsequent to June was $5 per month to freeze the account but instead $315.52 (not including the month of June that I am still against) was forcibly relinquished. During this phone call, Colleen stated that I need to email her in regards to cancelling my membership but I had to ask for Colleen's email address 3 times and the phone call almost ended prior to her providing me with this contact information.

After asking several times to speak with Colleen's supervisor, I was informed that she is unable to give out her contact information but she would have Jennifer Smith, District Manager, contact me. I will persistently work my way up the chain until I feel an appropriate resolution has been reached.

After consulting with a contract lawyer and re-reviewing both the contract and my credit card charges, I firmly believe that Solar Dimensions falsely misled me and should credit my credit card, not my Solar Dimensions account, for the months of June, July, Aug, Sept and Oct totaling $394.40.

I've never had an experience with a business as greedy as this one and feel they should be ashamed of how they're conducting business. I highly recommend avoiding a binding agreement with this company or trusting the word of any employee. After running a quick search, I found several stories similar to mine so this is obviously not their first offense. I fully intend to put my story on as many social media outlets and review sites as possible, and if successful resolution is not achieved within the company, I intend to dispute the charges on my credit card, report them to the better business bureau and take legal action.

1
★☆☆☆☆

I have had an extremely unpleasant experience with Solar Dimensions as a company. I purchased the Platinum membership on 03/01/2014 and the terms stated: 'A 3 month minimum (plus initial activation fee) is required on all Platinum [memberships] Your 1st month's prorated dues will be charged on the first billing.'

As my first billing was charged on 03/01/2014, I would expect March to be month 1. I travel for a living and was leaving town 06/01/2014, returning only sporadically through the end of September. As I believed I could cancel after I paid for the month of May, this seemed to work perfectly. When I visited the salon towards the end of May and requested cancellation of my account, the location was systematically unable to complete my request. I was provided the number for Colleen Vale, Corporate Office Supervisor, to discuss this further.

When I called and spoke with Colleen, I was informed that the month of March counts as the 1st month that is prorated into my initial billing and therefore was committed through the month of June and could not cancel until the final draw was completed. I informed to her that this was not explained to me when I opened my account and I was told my commitment was for only 3 months, thus available for cancellation after May. She expressed her understanding that the contract could be misunderstood and offered to credit my Solar Dimensions account for the June payment and freeze my account until my work travel died down. Considering a 'prorated' payment is to account for a partial month and my contract started on the first of March, I was not pleased with this resolution but felt it was not worth the fight. I asked if I needed to send any sort of reminder or follow-up to ensure this was taken care of (as we spoke near the last day of May and she could not complete the transaction until after the June draw) and she said no, that she would take care of it. I'm fully aware that the mistake I made is trusting her word and I should have followed-up.

After returning from my travels, I noticed that a draw had been made on my credit card for 'Solarium' for the month of October. When I further investigated, I noticed that the account was never frozen and Solar Dimensions had inappropriately created unauthorized charges for 4 months of services ($78.88 x 4 months = $315.52) to which I did not agree. I immediately called Colleen and at first she stated she did not recall our conversation and that she searched her email and couldn't find anything evidencing our conversation. She then retracted that statement, saying that she did remember speaking with me but because she could not find anything in writing regarding the freezing of my account, she couldn't do anything retroactively. When I questioned why she wouldn't honor an agreement she acknowledges that she made, I was offered a partial credit.

I continued to express my dissatisfaction and asked to speak to her supervisor and the final offer was a credit to my Solar Dimensions account (not my credit card) for the 3 months I was traveling but because I am in town and can use the month of Oct, they wouldn't credit the 4th month. I then expressed my extreme displeasure with this proposed resolution as I was falsely misled to believe that my only financial commitment to Solar Dimensions subsequent to June was $5 per month to freeze the account but instead $315.52 (not including the month of June that I am still against) was forcibly relinquished. During this phone call, Colleen stated that I need to email her in regards to cancelling my membership but I had to ask for Colleen's email address 3 times and the phone call almost ended prior to her providing me with this contact information.

After asking several times to speak with Colleen's supervisor, I was informed that she is unable to give out her contact information but she would have Jennifer Smith, District Manager, contact me. I will persistently work my way up the chain until I feel an appropriate resolution has been reached.

After consulting with a contract lawyer and re-reviewing both the contract and my credit card charges, I firmly believe that Solar Dimensions falsely misled me and should credit my credit card, not my Solar Dimensions account, for the months of June, July, Aug, Sept and Oct totaling $394.40.

I've never had an experience with a business as greedy as this one and feel they should be ashamed of how they're conducting business. I highly recommend avoiding a binding agreement with this company or trusting the word of any employee. After running a quick search, I found several stories similar to mine so this is obviously not their first offense. I fully intend to put my story on as many social media outlets and review sites as possible, and if successful resolution is not achieved within the company, I intend to dispute the charges on my credit card, report them to the better business bureau and take legal action.

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This tanning salon is very nice, very clean, and has great equipment but it is highly over priced for the lack of services.

The girls who work there were always rude, chatting on their phones, very slow to check people in, and extremely

3
★★★★★

This tanning salon is very nice, very clean, and has great equipment but it is highly over priced for the lack of services.

The girls who work there were always rude, chatting on their phones, very slow to check people in, and extremely

.

I love this place! It's very clean and the staff are always friendly and helpful. I wouldn't go anywhere else!

3
★★★★★

I love this place! It's very clean and the staff are always friendly and helpful. I wouldn't go anywhere else!

.

The customer service at this place was horrible. They are just trying to make as much money as possible and don't care how they do it. They are not in the best interest of the customers. They will not work with you and pretty much tell

3
★★★★★

The customer service at this place was horrible. They are just trying to make as much money as possible and don't care how they do it. They are not in the best interest of the customers. They will not work with you and pretty much tell

Pros: I got tan.

Cons: Really bad customer service!

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I don't tan easily and there are many options at this salon which helps me tan. They have great customer service and I never have to wait long to tan.

3
★★★★★

I don't tan easily and there are many options at this salon which helps me tan. They have great customer service and I never have to wait long to tan.

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best tannning in atlanta! most knowledgable and friendly staff and all the lastest equipment! also there are many locations all over atlanta so there is always one nearby.

5
★★★★★

best tannning in atlanta! most knowledgable and friendly staff and all the lastest equipment! also there are many locations all over atlanta so there is always one nearby.

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I use the newest Dunwoody location and I love it! State-of-the-art tanning beds and super staff. There specials are awesome too!

3
★★★★★

I use the newest Dunwoody location and I love it! State-of-the-art tanning beds and super staff. There specials are awesome too!

Pros: Safest beds, lots of options

.

The beds are unlike any other tanning salon I've ever been to. Very high tech! Very comfortable! Service at the new Dunwoody location was awesome. Service at the Cobb Pkwy location is salesy, but the beds make up for it.

4
★★★★☆

The beds are unlike any other tanning salon I've ever been to. Very high tech! Very comfortable! Service at the new Dunwoody location was awesome. Service at the Cobb Pkwy location is salesy, but the beds make up for it.

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I recently moved to the area and needed to resume my tanning routine. After checking out several area salons, Solar Dimensions proved to be far superior in the trifecta: Quality, price, and customer service.

They have the latest technology in tanning available like the Sun Angel bed that is skin conscious and user friendly to assist tanners to practice customized and safe tanning methods. If rays aren't your thing, they offer state of the art spay-tanning alternatives too.

Competitive and comprehensible pricing packages are also an added bonus to the Solar Dimensions patrons.

From the beginning of my membership, I have enjoyed the friendly and clean atmosphere my local Solar Dimensions Salon has to offer. I have over time refered several friends and none have ever been dissappointed. 5 GOLD STARS!

Thx for reading.

Stephie B

5
★★★★★

I recently moved to the area and needed to resume my tanning routine. After checking out several area salons, Solar Dimensions proved to be far superior in the trifecta: Quality, price, and customer service.

They have the latest technology in tanning available like the Sun Angel bed that is skin conscious and user friendly to assist tanners to practice customized and safe tanning methods. If rays aren't your thing, they offer state of the art spay-tanning alternatives too.

Competitive and comprehensible pricing packages are also an added bonus to the Solar Dimensions patrons.

From the beginning of my membership, I have enjoyed the friendly and clean atmosphere my local Solar Dimensions Salon has to offer. I have over time refered several friends and none have ever been dissappointed. 5 GOLD STARS!

Thx for reading.

Stephie B

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I get an even, natural tan with the Mystic Tan method. The Formostar treatment keeps my skin firm, though I have not lost any weight.

3
★★★★★

I get an even, natural tan with the Mystic Tan method. The Formostar treatment keeps my skin firm, though I have not lost any weight.

Pros: Great staff, great services

.

This is for solar dimensions midtown, but I couldn't find it on citysearch so I'm posting it under the buckhead location since you can visit all of their salons. I bought a package of spray on tans in '07 and unfortunately they expire

3
★★★★★

This is for solar dimensions midtown, but I couldn't find it on citysearch so I'm posting it under the buckhead location since you can visit all of their salons. I bought a package of spray on tans in '07 and unfortunately they expire

Pros: Beautiful salon, clean

Cons: expensive

.

Great tan everytime. I go once a week to maintain a perfect color. Membership is the way to go, it saves you money in the long run. Customer service is the best at the b'head location. I love it!

3
★★★★★

Great tan everytime. I go once a week to maintain a perfect color. Membership is the way to go, it saves you money in the long run. Customer service is the best at the b'head location. I love it!

Pros: Great custmer service

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I came here because it was easy to pull into on my way home from work and I needed color and needed color fast. The staff was friendly and knowledgeable. They have awesome beds and I have never had to wait. This place is world class. They are pricey, but I buy my lotions on-line and they have great specials going all the time - get on their mailing list!

5
★★★★★

I came here because it was easy to pull into on my way home from work and I needed color and needed color fast. The staff was friendly and knowledgeable. They have awesome beds and I have never had to wait. This place is world class. They are pricey, but I buy my lotions on-line and they have great specials going all the time - get on their mailing list!

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I came into this tanning salon to get some color for a vacation and I loved it so much, I'm still tanning there 2 years later. They are so different from every other tanning salon. They have big and powerful beds, much better than your usual tanning spot & amazing lotions. The best part is the staff really knows their stuff! They are a bit more pricey than your average mom & pop tanning place, but I definitely think you get your money's worth.

5
★★★★★

I came into this tanning salon to get some color for a vacation and I loved it so much, I'm still tanning there 2 years later. They are so different from every other tanning salon. They have big and powerful beds, much better than your usual tanning spot & amazing lotions. The best part is the staff really knows their stuff! They are a bit more pricey than your average mom & pop tanning place, but I definitely think you get your money's worth.

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Solar Dimensions Brookhaven has great customer service, clean beds, awesome deals, & no waiting! love it!

3
★★★★★

Solar Dimensions Brookhaven has great customer service, clean beds, awesome deals, & no waiting! love it!

Message from Solar Dimensions

We feature Brand New State-of-the-Art no-burning equipment with built-in air conditioning as well as the latest spray tan technology with VersaSpa & MyMyst by Mystic Tan. 13 locations to serve you and your package or membership is good at all of them!

More about Solar Dimensions

Air-conditioned brand new tanning equipment, MR International Skincare line, VersaSpa UV Free spray tan booth, Instant Teeth Whitening Service

 

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