Saxton Residential Svc

★★★★★

About Saxton Residential Svc

Hours
Mon - Fri, 10am - 5pm; Sat, Sun, closed

Home Construction & Remodeling

Home Construction & Remodeling
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Jack C. \r
\r
GE recommended this company although GE misdiagnosed the problem. \r
SAXTON found out what was actually wrong and fixed it in short order. \r
When I had another issue with this GE water heater (I'll never get GE again)

3
★★★★★

Jack C. \r
\r
GE recommended this company although GE misdiagnosed the problem. \r
SAXTON found out what was actually wrong and fixed it in short order. \r
When I had another issue with this GE water heater (I'll never get GE again)

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I was connected to Saxton Residential through my home warranty. They were in and out of the house in under an hour. Most importantly, I have hot water again! Would recommend to others and will keep their information for future use. Thanks!

3
★★★★★

I was connected to Saxton Residential through my home warranty. They were in and out of the house in under an hour. Most importantly, I have hot water again! Would recommend to others and will keep their information for future use. Thanks!

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Please understand we try to do everything to please our customers. However in our line of business we have to go by certain codes as licensed plumbers. It is very hard to get some of our customers to understand this is our number one goal

3
★★★★★

Please understand we try to do everything to please our customers. However in our line of business we have to go by certain codes as licensed plumbers. It is very hard to get some of our customers to understand this is our number one goal

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Don't ever let this company come into your home. GE sent them to look at a fautly water heater that is less than a year old and still under warranty. They will go out of there way to find things that are not covered by warranty. They

3
★★★★★

Don't ever let this company come into your home. GE sent them to look at a fautly water heater that is less than a year old and still under warranty. They will go out of there way to find things that are not covered by warranty. They

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Scammers. I have a faulty new water heater that another authorized plumber had inspected and deemed it needed replacement. The manufacturer scheduled the replacement through Saxton. When Saxton came out, 2 hours later than promised, the

3
★★★★★

Scammers. I have a faulty new water heater that another authorized plumber had inspected and deemed it needed replacement. The manufacturer scheduled the replacement through Saxton. When Saxton came out, 2 hours later than promised, the

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I wish I had read these reviews before this company came to my home. My warranty company sent them for an urgent leak in my garbage disposal.

I called 3x's: the day before and the day of, to request that they come as early as possible.

3
★★★★★

I wish I had read these reviews before this company came to my home. My warranty company sent them for an urgent leak in my garbage disposal.

I called 3x's: the day before and the day of, to request that they come as early as possible.

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I wish I could give these jokesters less than 1 star! They are running a SCAM. Do not hesitate to call your warranty company and ask that they send someone else. They tried to pull the same stunt on me that everyone is complaining about.

3
★★★★★

I wish I could give these jokesters less than 1 star! They are running a SCAM. Do not hesitate to call your warranty company and ask that they send someone else. They tried to pull the same stunt on me that everyone is complaining about.

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Saxton has been doing work for us for several years, I found them threw our home warranty we used to have. They instaled our water heater and they have done the maintence on it for several years the unit has always worked great with no

3
★★★★★

Saxton has been doing work for us for several years, I found them threw our home warranty we used to have. They instaled our water heater and they have done the maintence on it for several years the unit has always worked great with no

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.I would always use this company for any plumbing problem I am having.

3
★★★★★

.I would always use this company for any plumbing problem I am having.

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SAXTON CAME TO MY HOME AND DID SOME REPAIRES AND DID A GREAT JOB I WOLUD TELL MY FRIENDS AND FAMILY ABOUT THEM

3
★★★★★

SAXTON CAME TO MY HOME AND DID SOME REPAIRES AND DID A GREAT JOB I WOLUD TELL MY FRIENDS AND FAMILY ABOUT THEM

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I wish I could give less than 1 star. My experience was similar to ajhende's. A couple showed up in an unmarked SUV, and the repairman said his van had been in the shop a month (I found another review on another site from Jan 2010 that stated their van was broken down...hmmm). I got a bad feeling right off, but because my warranty company sent them, I allowed them to continue. I think this guys saw a woman and figured he could get away with telling me whatever. He said the problem was not my water heater, but the excessive water pressure (when I asked why we had such low pressure, they claimed the valve was bad, bad, but then HOW can the pressure be so high that the water heater is over-pressurized and leaking?) and that the main PRV to the house needed to be replaced (not covered by warranty and he priced @ $350). I said I couldn't possibly pay that. He said that once the water pressure went over 75 psi the PRV could not be set and had to be replaced (later we looked and the tag clearly stated the max for the prv was 400 psi... granted if we got 400 psi, the rest of the house would be toast, but the prv is rated to that anyway, LOL). He contradicted himself and told me my husband could NOT get a pressure regulator valve from work, which he could and did, and that we could get a cheap valve at the store to replace the one we had that he also claimed was cheap... he claimed that the one he would provide would be superior. I wish I had seen the earlier review, because I could have saved myself $60 for nothing. I called the warranty company and filed a complaint, and made sure that this company is not to be dispatched back out to me for any reason.

0
★☆☆☆☆

I wish I could give less than 1 star. My experience was similar to ajhende's. A couple showed up in an unmarked SUV, and the repairman said his van had been in the shop a month (I found another review on another site from Jan 2010 that stated their van was broken down...hmmm). I got a bad feeling right off, but because my warranty company sent them, I allowed them to continue. I think this guys saw a woman and figured he could get away with telling me whatever. He said the problem was not my water heater, but the excessive water pressure (when I asked why we had such low pressure, they claimed the valve was bad, bad, but then HOW can the pressure be so high that the water heater is over-pressurized and leaking?) and that the main PRV to the house needed to be replaced (not covered by warranty and he priced @ $350). I said I couldn't possibly pay that. He said that once the water pressure went over 75 psi the PRV could not be set and had to be replaced (later we looked and the tag clearly stated the max for the prv was 400 psi... granted if we got 400 psi, the rest of the house would be toast, but the prv is rated to that anyway, LOL). He contradicted himself and told me my husband could NOT get a pressure regulator valve from work, which he could and did, and that we could get a cheap valve at the store to replace the one we had that he also claimed was cheap... he claimed that the one he would provide would be superior. I wish I had seen the earlier review, because I could have saved myself $60 for nothing. I called the warranty company and filed a complaint, and made sure that this company is not to be dispatched back out to me for any reason.

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Stay away - they are unprofessional and incompetent. The worst part is that if they come for a home warranty call, they then manipulate the problems to report to the warranty company that the issues are not covered. Then the homeowner has to spend time explaining to the warranty company the unprofessionalism and incompetence of Saxton Residential, and convincing the home warranty company to send someone else to look at the problem (which they understandably do not want to do.) My advice is that if the home warranty company tries to send out Saxton Residential, politely refuse service and request another contractor.

0
★☆☆☆☆

Stay away - they are unprofessional and incompetent. The worst part is that if they come for a home warranty call, they then manipulate the problems to report to the warranty company that the issues are not covered. Then the homeowner has to spend time explaining to the warranty company the unprofessionalism and incompetence of Saxton Residential, and convincing the home warranty company to send someone else to look at the problem (which they understandably do not want to do.) My advice is that if the home warranty company tries to send out Saxton Residential, politely refuse service and request another contractor.

Pros: None

Cons: Contractor argued with me, lied to my face

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