Bill Rhodes Bakery At Hamilton

★★☆☆☆

About Bill Rhodes Bakery At Hamilton

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  • Bakeries

Food

Food
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I will NOT be using or recommending Rhodes Bakery in the future. I have had several good experiences in the past, and I had never had a complaint. I chose to order my wedding and groom's cake from them. The wedding cake was great, but the groom's cake was AWFUL. It was not what we ordered (or paid for). I am not a complainer, and I originally thought it was no biggie because I was certain the manager would make it right. I was WRONG. He began by not returning my calls, and when we finally got ahold of him, he tried to tell me that I didn't order what I said I did... that is until I told him I had my copy of the order form in front of me, oh boy how the story changed then! He told me he could reimburse me $15 without seeing the cake, how surprised he was when I told him I saved a little piece for him to look at! When I took it in, he very rudely insisted that I didn't know the difference between pound cake and regular cake. I reluctantly accepted the useless 50% refund and half-butt apology, but what really got me was that as he was handing me my 50% refund he said "This is all I can do, and at least you had a groom's cake there to look at!" DUH I ordered and paid for one, of course I had one there. Would have been better off with one from Sams

2
★★☆☆☆

I will NOT be using or recommending Rhodes Bakery in the future. I have had several good experiences in the past, and I had never had a complaint. I chose to order my wedding and groom's cake from them. The wedding cake was great, but the groom's cake was AWFUL. It was not what we ordered (or paid for). I am not a complainer, and I originally thought it was no biggie because I was certain the manager would make it right. I was WRONG. He began by not returning my calls, and when we finally got ahold of him, he tried to tell me that I didn't order what I said I did... that is until I told him I had my copy of the order form in front of me, oh boy how the story changed then! He told me he could reimburse me $15 without seeing the cake, how surprised he was when I told him I saved a little piece for him to look at! When I took it in, he very rudely insisted that I didn't know the difference between pound cake and regular cake. I reluctantly accepted the useless 50% refund and half-butt apology, but what really got me was that as he was handing me my 50% refund he said "This is all I can do, and at least you had a groom's cake there to look at!" DUH I ordered and paid for one, of course I had one there. Would have been better off with one from Sams

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