Nalley Toyota Of Roswell

★★★★☆
  • 11130 Alpharetta Highway

    Roswell, GA 30076

    Map & Directions
  • 404-994-5422

About Nalley Toyota Of Roswell

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M-Sa 7am-8pm, Su 12pm-6pm
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.

Very pleasant experience. Dreaded the entire process - but I did walk away with the vehicle I wanted at the price I was willing to pay! Michael Hendrix was my sales rep and I would definitely ask for him again.

1
★★★☆☆

Very pleasant experience. Dreaded the entire process - but I did walk away with the vehicle I wanted at the price I was willing to pay! Michael Hendrix was my sales rep and I would definitely ask for him again.

.

I could not have been happier with the service I received this past Friday at Nalley Toyota of Roswell. Jose was the customer service representative I worked with and he was fantastic! He greeted me immediately, pulled up my information and told me everything that I needed to get done that day. I also paid for the Toyota Care when I first purchased my vehicle Jose immediately confirmed that, which was awesome. The service was quick and when I came back to pick up my 4Runner, Jose and his team ran my car through the complimentary car wash AND vacuumed out my car. Awesome surprise! Couldn't have asked for a better representative and service than Nalley Toyota of Roswell!

5
★★★★★

I could not have been happier with the service I received this past Friday at Nalley Toyota of Roswell. Jose was the customer service representative I worked with and he was fantastic! He greeted me immediately, pulled up my information and told me everything that I needed to get done that day. I also paid for the Toyota Care when I first purchased my vehicle Jose immediately confirmed that, which was awesome. The service was quick and when I came back to pick up my 4Runner, Jose and his team ran my car through the complimentary car wash AND vacuumed out my car. Awesome surprise! Couldn't have asked for a better representative and service than Nalley Toyota of Roswell!

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.

I couldn't be happier with the service department. In particular, Jonah. He is always so pleasant and accomodating. Service was completed quickly with absolutely no hassles. Thanks, Jonah! Always a pleasure.

5
★★★★★

I couldn't be happier with the service department. In particular, Jonah. He is always so pleasant and accomodating. Service was completed quickly with absolutely no hassles. Thanks, Jonah! Always a pleasure.

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.

Buying my car was pretty painless. Everyone was friendly and accomodating. The buying process was relatively quick and problem free. There was no pressure for tons of add ons and warranties. It was simply "Hey you have these warranty options, they cover this and this. They're there if you'd like them." No hard selling or pressure. I recommend this place if you want to avoid the stereotypical bad car sales experience. I'll most likely go back for my next car.

4
★★★★☆

Buying my car was pretty painless. Everyone was friendly and accomodating. The buying process was relatively quick and problem free. There was no pressure for tons of add ons and warranties. It was simply "Hey you have these warranty options, they cover this and this. They're there if you'd like them." No hard selling or pressure. I recommend this place if you want to avoid the stereotypical bad car sales experience. I'll most likely go back for my next car.

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.

I was very pleased with my experience at Nalley Toyota of Roswell. I worked with John Garner. He was very professional, easy-going, and extremely helpful. He was very patient while working with me regarding money and finding the right vehicle for my budget. Once I decided on a RAV4, the one I picked had a few scratches on it - John sent it back to the service area 3 times to make sure the scratches were buffed out to my satisfaction. While it looked much better, the scratches were still present. John offered to make an appointment with a professional shop to fix the scratches. Thanks-you so much for all of your work and patience! (I do, however, recommend that your financial offices get new printers ;) LOL).

5
★★★★★

I was very pleased with my experience at Nalley Toyota of Roswell. I worked with John Garner. He was very professional, easy-going, and extremely helpful. He was very patient while working with me regarding money and finding the right vehicle for my budget. Once I decided on a RAV4, the one I picked had a few scratches on it - John sent it back to the service area 3 times to make sure the scratches were buffed out to my satisfaction. While it looked much better, the scratches were still present. John offered to make an appointment with a professional shop to fix the scratches. Thanks-you so much for all of your work and patience! (I do, however, recommend that your financial offices get new printers ;) LOL).

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.

I'm going ahead and giving Nalley's service department a "very good" rating. My last trip was awesome! As soon as I pulled in a rep came up and got started on my vehicle. We we're in and out for our oil change in a matter of minutes.
The visit before last was completely opposite experience. My toddler son had fallen asleep on the drive over and I was forced to stand outside my car holding my sleeping child for quite a while, all the time being ignored by reps walking by, until someone finally decided to come help us. I was tempted to never go back after that visit, but I'm glad I did.
I hope that Nalley can keep the customer service up to par and will provide a great experience every time from here on out!

4
★★★★☆

I'm going ahead and giving Nalley's service department a "very good" rating. My last trip was awesome! As soon as I pulled in a rep came up and got started on my vehicle. We we're in and out for our oil change in a matter of minutes.
The visit before last was completely opposite experience. My toddler son had fallen asleep on the drive over and I was forced to stand outside my car holding my sleeping child for quite a while, all the time being ignored by reps walking by, until someone finally decided to come help us. I was tempted to never go back after that visit, but I'm glad I did.
I hope that Nalley can keep the customer service up to par and will provide a great experience every time from here on out!

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.

I wish I could give Nalley Toyota of Roswell an overall "great" or even "good" rating but I cannot.

What was great about my experience was working with Vincent Justice. He was professional, courtesy, concerning, honest and straightforward. It was really easy to work with him. And my husband and I appreciated his candor. I hate that he is affiliated with this dealership. If I could rate him solely I would give him a GREAT!

Now, the other pieces of my experience were horrible. Jason Alston handled the financial portion of our purchase and seemed more concerned with persuading us to finance my purchase through them as opposed to my credit union. I explained, up front, that we had our own financing with a great rate and I would not deviate from that decision. Even as we were processing the purchase order, Jason continued to attempt to persuade us to at least SEE if their rates could beat my credit union. And, again, we declined the offer. Then, he tried to offer us an extended warranty which we declined. We later purchased an extended warranty through our credit union for a fraction of the cost Jason offered.

Then, on Tuesday, April 30, Jason called and informed me that his manager asked him to call me and explain that if I did not produce a check from my credit union by 6 p.m. that I would be under contract with them and they would secure financing FOR ME through their bank. Excuse me? Do not threaten me - you or your manager. We purchased our vehicle on Friday, April 26. We attempted to reach our loan officer on Saturday, April 27. We called Nalley before we even picked up the vehicle on Saturday, April 27 and explained that our loan officer would have to finalize the purchase on Monday. And even on Monday, April 29 we contacted Nalley and made sure they were aware of where we were in the process. My husband and I communicated with Nalley every step of the way and provided situational awareness about the status of payment as we received it. The credit union cut our check ONE hour before Jason called to threaten me - as I was in route to have a medical procedure done. My husband and I planned to drop the check off on Tuesday before the phone call even came. And, when Jason called, it was not a matter of "just checking to see what's going on with the bank" but moreso "give us our money or else". I do not appreciate this type of communication as a purchaser.

I appreciate great customer service. And I applaud companies who hold client relations to a great standard. Vincent is an INDIVIDUAL who does such. However, the policy of good customer service is not universal at this dealership.

I do not regret purchasing my car from there. But, I do regret the experiences I had with Jason and, indirectly, his manager. Therefore, if you HAVE to visit this dealership please ask for Vincent. If he isn't available, LEAVE.

2
★★☆☆☆

I wish I could give Nalley Toyota of Roswell an overall "great" or even "good" rating but I cannot.

What was great about my experience was working with Vincent Justice. He was professional, courtesy, concerning, honest and straightforward. It was really easy to work with him. And my husband and I appreciated his candor. I hate that he is affiliated with this dealership. If I could rate him solely I would give him a GREAT!

Now, the other pieces of my experience were horrible. Jason Alston handled the financial portion of our purchase and seemed more concerned with persuading us to finance my purchase through them as opposed to my credit union. I explained, up front, that we had our own financing with a great rate and I would not deviate from that decision. Even as we were processing the purchase order, Jason continued to attempt to persuade us to at least SEE if their rates could beat my credit union. And, again, we declined the offer. Then, he tried to offer us an extended warranty which we declined. We later purchased an extended warranty through our credit union for a fraction of the cost Jason offered.

Then, on Tuesday, April 30, Jason called and informed me that his manager asked him to call me and explain that if I did not produce a check from my credit union by 6 p.m. that I would be under contract with them and they would secure financing FOR ME through their bank. Excuse me? Do not threaten me - you or your manager. We purchased our vehicle on Friday, April 26. We attempted to reach our loan officer on Saturday, April 27. We called Nalley before we even picked up the vehicle on Saturday, April 27 and explained that our loan officer would have to finalize the purchase on Monday. And even on Monday, April 29 we contacted Nalley and made sure they were aware of where we were in the process. My husband and I communicated with Nalley every step of the way and provided situational awareness about the status of payment as we received it. The credit union cut our check ONE hour before Jason called to threaten me - as I was in route to have a medical procedure done. My husband and I planned to drop the check off on Tuesday before the phone call even came. And, when Jason called, it was not a matter of "just checking to see what's going on with the bank" but moreso "give us our money or else". I do not appreciate this type of communication as a purchaser.

I appreciate great customer service. And I applaud companies who hold client relations to a great standard. Vincent is an INDIVIDUAL who does such. However, the policy of good customer service is not universal at this dealership.

I do not regret purchasing my car from there. But, I do regret the experiences I had with Jason and, indirectly, his manager. Therefore, if you HAVE to visit this dealership please ask for Vincent. If he isn't available, LEAVE.

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.

I wish I could give Nalley Toyota of Roswell an overall "great" or even "good" rating but I cannot.\r
\r
What was great about my experience was working with Vincent Justice. He was professional, courtesy, concerning, honest and

3
★★★★★

I wish I could give Nalley Toyota of Roswell an overall "great" or even "good" rating but I cannot.\r
\r
What was great about my experience was working with Vincent Justice. He was professional, courtesy, concerning, honest and

.

"I bought my Rav 4 there early in 2011, and have gone back for the periodic warranty-related maintenance. I've found the service people to be MORE than accomodating. Last August 10, I had my car in for the 30,000 mile service (which is a little more costly than some of the other periodic warranty services), and Service Writer Virgil Pippens not only looked for ways to save me money, but he gave me a spare coupon for $50 off, and even offered me a loaner car, for overnight. I couldn't be more pleased. While I wouldn't ordinarily take my car back to the dealership once it's out of warranty, I will likely do so going forward, due to the superior service and high level attitude of the dealership.

5
★★★★★

"I bought my Rav 4 there early in 2011, and have gone back for the periodic warranty-related maintenance. I've found the service people to be MORE than accomodating. Last August 10, I had my car in for the 30,000 mile service (which is a little more costly than some of the other periodic warranty services), and Service Writer Virgil Pippens not only looked for ways to save me money, but he gave me a spare coupon for $50 off, and even offered me a loaner car, for overnight. I couldn't be more pleased. While I wouldn't ordinarily take my car back to the dealership once it's out of warranty, I will likely do so going forward, due to the superior service and high level attitude of the dealership.

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I purchased a vehicle from dealership 3 weeks ago and really regret it. I purchased it on a Wednesday and on Thursday morning the AC stop working, so I called the dealership to ask what's going on since they stated they checked it from top

3
★★★★★

I purchased a vehicle from dealership 3 weeks ago and really regret it. I purchased it on a Wednesday and on Thursday morning the AC stop working, so I called the dealership to ask what's going on since they stated they checked it from top

.

I have had my car routinely serviced at Roswell/Nalley Toyota since I purchased it from them seven years ago. I recently called to schedule an appointment for the car's 75,000 mile service and was able to get the car into the shop the

3
★★★★★

I have had my car routinely serviced at Roswell/Nalley Toyota since I purchased it from them seven years ago. I recently called to schedule an appointment for the car's 75,000 mile service and was able to get the car into the shop the

.

I did a break job(Front break service) and air filter change. It costs me around $200 plus $23 environment fee plus Tax. Sincerely, I am not convinced about 10% environment fee. Even if there is 10% Environment fee, they should let us know

3
★★★★★

I did a break job(Front break service) and air filter change. It costs me around $200 plus $23 environment fee plus Tax. Sincerely, I am not convinced about 10% environment fee. Even if there is 10% Environment fee, they should let us know

.

I have shopped Nalley toyota for cars and found that they are one of the better Nalley franchises. There prices were fair and I was happy with there service

4
★★★★☆

I have shopped Nalley toyota for cars and found that they are one of the better Nalley franchises. There prices were fair and I was happy with there service

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0 out of 1 people found this review helpful.

.

Reasonably priced and they don't try to tell you that you need expensive service because you're a single woman. They do a great job and the staff is friendly. Nearby to several neighborhood hotspots so you can walk for a bite to eat if you you have a lengthy wait.

4
★★★★☆

Reasonably priced and they don't try to tell you that you need expensive service because you're a single woman. They do a great job and the staff is friendly. Nearby to several neighborhood hotspots so you can walk for a bite to eat if you you have a lengthy wait.

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0 out of 1 people found this review helpful.

.

Paid asking price on 06 tundra with approx.49k mi. with certified toyo warranty 6yr. They detailed truck,Idrove 88 mi. back home ,find dent/scratch length of roof.Drove back,said they would fix.Said would be done in 3 days. Returned 7days later and waited 3 hours cause truck had not been finished. Drove home 88 mi. Next day multi-disk cd player stops working. Call NALLEY TOYOTA ROSWELL, said it was not covered under warranty and I would have to PAY to have it fixed.
Now let me get this straight. I buy truck, for their asking price, they scratch and dent the roof during detail, I drive back and forth 166 miles(twice) cause of their screw up, I return 7 days later and my truck is STILL NOT FINISHED, wait another 3 hours, drive another 88 miles home, the next day the multi-disc cd player stops working and I am told that it is not covered in the EXTENDED 6 YEAR CERTIFIED TOYOTA WARRANTY? Oh, and I will have to drive 88 miles there and 88 miles back AGAIN and PAY to have the cd player fixed for what should be covered in their SO CALLED WARRANTY.
TOYOTA OF ROSWELL (OWNED BY NALLEY) sets a new (LOW) standard for customer service. The only thing they stand behind is you, so don't drop your keys. If you do, kick them next door to the ACURA dealership.
Thanks TOYOTA OF ROSWELL(NALLEY) for a true NIGHTMARE of a car buying experience. You'd think to expect better treatment from a car dealership in this economic environment we are in. Nalley's Toyota of Roswell is by far, the WORST CAR BUYING EXPERIENCE I HAVE EVER HAD.
In closing, my only advice to those in search of buying a vehicle is to ;
A: Realize that extended warranties are only as good as the dealership backing it. Find out EXACTLY what the warranty covers.
B: Hope that other car dealerships care and appreciate your business more than TOYOTA OF ROSWELL, OWNED BY NALLEY.
(This has been a public service announcement.)

1
★★☆☆☆

Paid asking price on 06 tundra with approx.49k mi. with certified toyo warranty 6yr. They detailed truck,Idrove 88 mi. back home ,find dent/scratch length of roof.Drove back,said they would fix.Said would be done in 3 days. Returned 7days later and waited 3 hours cause truck had not been finished. Drove home 88 mi. Next day multi-disk cd player stops working. Call NALLEY TOYOTA ROSWELL, said it was not covered under warranty and I would have to PAY to have it fixed.
Now let me get this straight. I buy truck, for their asking price, they scratch and dent the roof during detail, I drive back and forth 166 miles(twice) cause of their screw up, I return 7 days later and my truck is STILL NOT FINISHED, wait another 3 hours, drive another 88 miles home, the next day the multi-disc cd player stops working and I am told that it is not covered in the EXTENDED 6 YEAR CERTIFIED TOYOTA WARRANTY? Oh, and I will have to drive 88 miles there and 88 miles back AGAIN and PAY to have the cd player fixed for what should be covered in their SO CALLED WARRANTY.
TOYOTA OF ROSWELL (OWNED BY NALLEY) sets a new (LOW) standard for customer service. The only thing they stand behind is you, so don't drop your keys. If you do, kick them next door to the ACURA dealership.
Thanks TOYOTA OF ROSWELL(NALLEY) for a true NIGHTMARE of a car buying experience. You'd think to expect better treatment from a car dealership in this economic environment we are in. Nalley's Toyota of Roswell is by far, the WORST CAR BUYING EXPERIENCE I HAVE EVER HAD.
In closing, my only advice to those in search of buying a vehicle is to ;
A: Realize that extended warranties are only as good as the dealership backing it. Find out EXACTLY what the warranty covers.
B: Hope that other car dealerships care and appreciate your business more than TOYOTA OF ROSWELL, OWNED BY NALLEY.
(This has been a public service announcement.)

Pros: They did loan me a car to use while fixing the damage they caused to my truck.

Cons: customer service,or appreciation were non-existent. Unwilling to negotiate.Won't stand behind their certified vehicle warranty.

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