Avis Rent A Car

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  • 2200 Rental Car Center Pkwy

    College Park, GA 30337

    Map & Directions
  • 404-763-6333

About Avis Rent A Car

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Daily 24 Hours

Automotive

Automotive
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10/10/08, Friday evening: We checked in at the Atlanta airport AVIS counter and we were given a "space number" of B38. Our car was not in B38. We had to wait in line again. 15 minutes later we were given a different car. The car had damage on the bumper, was not clean and smelled of smoke. We wanted an employee to walk the car with us and document the damage. No one would. We were told to write the damage on the agreement and the security guard at the gate would sign off on it. The security guard let us know that he was "a retired military man and he won't sign anything". We had to turn around and demand that an employee walk the car and document the damage so that we would not be held responsible for it. At that point we were given a discount because we were treated so poorly.

10/12/08 Sunday morning: We notice ants crawling in the door jambs of the car. We start looking closer and they are also crawling in and out of the center console. We notice ants in the truck as well and they have crawled in our luggage. We call AVIS on the way to returning the car and speak to a manager RHONDA. We explain that we don't have a lot of time when we get to the airport, because our flight leaves soon. We tell her the car is FILLED with ants and they are crawling all over the dashboard. She makes excuses about the time of year for the ants. We get to AVIS and we pull off the plastic part near the door jamb where you place your feet and it is IN FACT FILLED with ants. I HAVE A PICTURE and it's beyond disgusting. She did not comp the car or give us any sort of voucher to make up for the any filled car. She was not apologetic at all. We paid for the rental of a clean car and that was NOT what we received. We don't mind paying for services, but AVIS did not hold up to their end of the bargain, and we feel that something should be done about it.
We will never rent from AVIS again. This was the worst experience we've ever had.

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★☆☆☆☆

10/10/08, Friday evening: We checked in at the Atlanta airport AVIS counter and we were given a "space number" of B38. Our car was not in B38. We had to wait in line again. 15 minutes later we were given a different car. The car had damage on the bumper, was not clean and smelled of smoke. We wanted an employee to walk the car with us and document the damage. No one would. We were told to write the damage on the agreement and the security guard at the gate would sign off on it. The security guard let us know that he was "a retired military man and he won't sign anything". We had to turn around and demand that an employee walk the car and document the damage so that we would not be held responsible for it. At that point we were given a discount because we were treated so poorly.

10/12/08 Sunday morning: We notice ants crawling in the door jambs of the car. We start looking closer and they are also crawling in and out of the center console. We notice ants in the truck as well and they have crawled in our luggage. We call AVIS on the way to returning the car and speak to a manager RHONDA. We explain that we don't have a lot of time when we get to the airport, because our flight leaves soon. We tell her the car is FILLED with ants and they are crawling all over the dashboard. She makes excuses about the time of year for the ants. We get to AVIS and we pull off the plastic part near the door jamb where you place your feet and it is IN FACT FILLED with ants. I HAVE A PICTURE and it's beyond disgusting. She did not comp the car or give us any sort of voucher to make up for the any filled car. She was not apologetic at all. We paid for the rental of a clean car and that was NOT what we received. We don't mind paying for services, but AVIS did not hold up to their end of the bargain, and we feel that something should be done about it.
We will never rent from AVIS again. This was the worst experience we've ever had.

 

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