Hamilton Mill Pediatrics

★★★★☆
  • 3619 Braselton Hwy Ste 103

    Dacula, GA 30019

    Map & Directions
  • 770-513-8882

About Hamilton Mill Pediatrics

Hours
Mon - Thu, 9am - 5pm; Fri, 9am - 1pm; Sat, Sun, closed

Health & Medical

Health & Medical
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The girls in the front have the wrong attitude for this type of work. They do not seem to care about the patients, they are rude, and they have terrible communication skills.\r
On our last 4 visits to this office, we have been there from

3
★★★★★

The girls in the front have the wrong attitude for this type of work. They do not seem to care about the patients, they are rude, and they have terrible communication skills.\r
On our last 4 visits to this office, we have been there from

.

Very unpleased with this office! Staff was always rude, doctor seemed uniterested in listening to my opinion & views & then they said they charge a $25 records fax/release fee!! never will I go back nor will I pay $25!

3
★★★★★

Very unpleased with this office! Staff was always rude, doctor seemed uniterested in listening to my opinion & views & then they said they charge a $25 records fax/release fee!! never will I go back nor will I pay $25!

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This doctor's office is absolutely terrible! I took my boys to an 8:45 appt. last Tuesday. We arrived at 8:40 at the same time as the front desk girl. She looked right at us as we were approaching the door. She unlocked the back door

3
★★★★★

This doctor's office is absolutely terrible! I took my boys to an 8:45 appt. last Tuesday. We arrived at 8:40 at the same time as the front desk girl. She looked right at us as we were approaching the door. She unlocked the back door

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Do not subject your children to this office! The staff is very unprofessional. Everytime I call in I wait on hold for 5-10 minutes only to finally be spoken to rudely by the front office staff. The waiting room is very small and is

3
★★★★★

Do not subject your children to this office! The staff is very unprofessional. Everytime I call in I wait on hold for 5-10 minutes only to finally be spoken to rudely by the front office staff. The waiting room is very small and is

.

This is first (and I've been to lots in my military travels)pediatric office that I have felt that they (the staff) actually care and are not just there to get paid. They are always helpful in making an appointment for my children or if I am not sure if I really need to bring one in to be seen they will help me decide.
And Referrals to other doctors... how many times have you shown up at a specialist only to be told that your referral was not there? NOT HERE! The referrals are always done on time and if the specialist says they don't have it... call them, I bet it already been done and they'll re-fax it right then - no waiting.
The receptionists always put a smile on my face and make me feel like I am actually a "friend" and not just another parent. They will talk TO me and not talk AT me. They will go out out of their way to make sure that you and your children are helped to the best of their ability. I believe that their parents must have really taught them the value of the Golden Rule.
The nurses... ever met a nurse that could have your child laugh at a shot instead of crying? These girls can!! The kids may come in all upset and crying but by the time the nurses are done with them the kids are in better moods and have a smile on their face.
The Practice Manager will even help out the receptionsts or nursing staff when they are short handed. She doesn't seem to mind a bit to help out the staff. She is always friendly and has a smile on her face. I have often seen her holding babies or playing with the kids while the siblings were being treated by the doctors or having to get their shots.
The doctors are TOP notch. They really know their stuff and will always answer and explain anything you have concerns about. I have never felt rushed or felt like an idiot for asking those "mommy" questions.
I absolutely love this office and am dreading the day when my kids grow up and I can't come here anymore.

2
★★★★★

This is first (and I've been to lots in my military travels)pediatric office that I have felt that they (the staff) actually care and are not just there to get paid. They are always helpful in making an appointment for my children or if I am not sure if I really need to bring one in to be seen they will help me decide.
And Referrals to other doctors... how many times have you shown up at a specialist only to be told that your referral was not there? NOT HERE! The referrals are always done on time and if the specialist says they don't have it... call them, I bet it already been done and they'll re-fax it right then - no waiting.
The receptionists always put a smile on my face and make me feel like I am actually a "friend" and not just another parent. They will talk TO me and not talk AT me. They will go out out of their way to make sure that you and your children are helped to the best of their ability. I believe that their parents must have really taught them the value of the Golden Rule.
The nurses... ever met a nurse that could have your child laugh at a shot instead of crying? These girls can!! The kids may come in all upset and crying but by the time the nurses are done with them the kids are in better moods and have a smile on their face.
The Practice Manager will even help out the receptionsts or nursing staff when they are short handed. She doesn't seem to mind a bit to help out the staff. She is always friendly and has a smile on her face. I have often seen her holding babies or playing with the kids while the siblings were being treated by the doctors or having to get their shots.
The doctors are TOP notch. They really know their stuff and will always answer and explain anything you have concerns about. I have never felt rushed or felt like an idiot for asking those "mommy" questions.
I absolutely love this office and am dreading the day when my kids grow up and I can't come here anymore.

Pros: caring staff, knowledgable doctors

Cons: small waiting room

.

My children have been going to Hamilton Mill Pediatrics since they were born. I have recently switched them to a new pediatric office due to their unprofessional staff. They are extremely rude on the phone and in person each time I interact with them. When I call to make appointments for checkups I have to wait 2-3 weeks every time. I wait at least an hour each time in the waiting room with an appointment. Their billing department is also very unorganized. It is a shame since we really liked the doctors.

0
★☆☆☆☆

My children have been going to Hamilton Mill Pediatrics since they were born. I have recently switched them to a new pediatric office due to their unprofessional staff. They are extremely rude on the phone and in person each time I interact with them. When I call to make appointments for checkups I have to wait 2-3 weeks every time. I wait at least an hour each time in the waiting room with an appointment. Their billing department is also very unorganized. It is a shame since we really liked the doctors.

Pros: Good Doctors

Cons: Rude staff, Problems with billing department

.

I have been taking my son to Dr Thompson for 3 years, and to date things have been above avg with service etc. Today, I took my son in and was made to wait in a room for over an hour. When I finally came decided to go ask if we were going to be seen by a doctor, I was told that my doctor was in the office consulting with Dr Thompson on a critical patient. As we went back to our room, I saw Dr Thompson and asked him how much longer my wait would be and if it was typical to wait this long. He said he would look into it, I then stated I was told my doctor was consulting with him, he said that was not true. I asked for an apology form the person who told me this and she stated she had never told me this. If someone providing care for my child would lie to me about something as simple as the doctor running behind, what else might they lie about. BE VERY SKEPTICAL of this office.

0
★☆☆☆☆

I have been taking my son to Dr Thompson for 3 years, and to date things have been above avg with service etc. Today, I took my son in and was made to wait in a room for over an hour. When I finally came decided to go ask if we were going to be seen by a doctor, I was told that my doctor was in the office consulting with Dr Thompson on a critical patient. As we went back to our room, I saw Dr Thompson and asked him how much longer my wait would be and if it was typical to wait this long. He said he would look into it, I then stated I was told my doctor was consulting with him, he said that was not true. I asked for an apology form the person who told me this and she stated she had never told me this. If someone providing care for my child would lie to me about something as simple as the doctor running behind, what else might they lie about. BE VERY SKEPTICAL of this office.

.

I saw these reviews and took a leap to switch to this office trying to get an office closer to home, however, I was not happy with what transpired. The girl at the front desk is rude, but if you can get past her, Dr. Gross and Dr. Thompson are very sweet. The problems I had was that I was double charged not once, but twice by the front desk. No big deal there as it was eventually credited back to my account, but the big problems were in that I have a child with congenital heart disease. She became sick with a cold and some congestion. When I spoke to the Dr. on call, they advised me to give her Dimetapp DM. Long story short, I found the Dimetapp, but after reading the back, realized that it was not to be given to anyone with heart disease. I asked the pharmacist and was advised absolutely not to give this to my child.
I went back to the Dr again, with another sick child at which time we were given meds. When I started to dispense the meds, having four children, it seemed like a large dose for an infant. I called the pharmacy and they said that was considered a "double dose". When I called the dr. back, they advised that yes, it was written incorrectly and apologized. Thank goodness for my motherly instincts. There have been several other small things that have happened, and unfortunately, all this was just over a 2 month period. I like Dr. Gross a lot and Dr. Thompson, but unfortuantely, you must be able to trust the entire staff when it comes to your childrens health, and it's not always guaranteed that you can see the Dr. of choice, so very much aware of what is okay for your child as you will need your own judgement/ instinct if you choose to use this group.

1
★★☆☆☆

I saw these reviews and took a leap to switch to this office trying to get an office closer to home, however, I was not happy with what transpired. The girl at the front desk is rude, but if you can get past her, Dr. Gross and Dr. Thompson are very sweet. The problems I had was that I was double charged not once, but twice by the front desk. No big deal there as it was eventually credited back to my account, but the big problems were in that I have a child with congenital heart disease. She became sick with a cold and some congestion. When I spoke to the Dr. on call, they advised me to give her Dimetapp DM. Long story short, I found the Dimetapp, but after reading the back, realized that it was not to be given to anyone with heart disease. I asked the pharmacist and was advised absolutely not to give this to my child.
I went back to the Dr again, with another sick child at which time we were given meds. When I started to dispense the meds, having four children, it seemed like a large dose for an infant. I called the pharmacy and they said that was considered a "double dose". When I called the dr. back, they advised that yes, it was written incorrectly and apologized. Thank goodness for my motherly instincts. There have been several other small things that have happened, and unfortunately, all this was just over a 2 month period. I like Dr. Gross a lot and Dr. Thompson, but unfortuantely, you must be able to trust the entire staff when it comes to your childrens health, and it's not always guaranteed that you can see the Dr. of choice, so very much aware of what is okay for your child as you will need your own judgement/ instinct if you choose to use this group.

.

Dr. Thompson's office is wonderful! We were highly recommended to go there with our new born and were not disappointed. Getting shots for the first time is so difficult for the babies as well as the parents and they were quick and professional in getting it done with respect to both. We have just had our yearly checkup and still can't say enough about the practice. They've worked us in quickly when sick and have returned NUMEROUS weekend phone calls within minutes to put our minds at ease during different episodes that you go through as a parent. Again, can not recommend Hamilton Mill Pediatrics as well as the staff enough!

2
★★★★★

Dr. Thompson's office is wonderful! We were highly recommended to go there with our new born and were not disappointed. Getting shots for the first time is so difficult for the babies as well as the parents and they were quick and professional in getting it done with respect to both. We have just had our yearly checkup and still can't say enough about the practice. They've worked us in quickly when sick and have returned NUMEROUS weekend phone calls within minutes to put our minds at ease during different episodes that you go through as a parent. Again, can not recommend Hamilton Mill Pediatrics as well as the staff enough!

Pros: Short waiting room time, friendly nurses, helpful and patient doctors

Cons: None to speak of!

.

Dr. Thompson and Dr. Maxey are two of the best pediatricians around.
They are very wonderful with children (and parents too)!! The nurses (RN's)
in the office are very good!! They are very thorough and will answer all your
questions!!

2
★★★★★

Dr. Thompson and Dr. Maxey are two of the best pediatricians around.
They are very wonderful with children (and parents too)!! The nurses (RN's)
in the office are very good!! They are very thorough and will answer all your
questions!!

.

We have been coming to Dr. Thomson's practice for seven years. He is a skilled physician, great with the kids, and the office is efficiently run. We have never had difficulty getting a sick day appointment, nor have we had to wait more than 5 minutes when showing up on time for appointments.

2
★★★★★

We have been coming to Dr. Thomson's practice for seven years. He is a skilled physician, great with the kids, and the office is efficiently run. We have never had difficulty getting a sick day appointment, nor have we had to wait more than 5 minutes when showing up on time for appointments.

 

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