Dillard's

★★★☆☆
  • 6720 Douglas Blvd

    Douglasville, GA 30135

    Cross street: next to Arbor Pl

    Map & Directions
  • 770-577-4271

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2.5 2
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I had an issue on Jan 25 at 6pm. I called this Dillard's shoe dept. to see if a J Renee shoe and matching handbag (style, Echo $89.00 each) was available for purchase in-store, that day, instead of ordering it online. Instead of getting the help I expected, I was met with indifference and was dealt with, quite frankly in a very short manner by the sales clerk that was on duty that evening. I wanted to know if the shoe and matching bag were in stock, and.she proceeds to tell me in a dismissive way that she was the only one there. So I basically she couldn't and DIDN'T help me because I was on the phone. To make a long story short I ended up ordering the shoe and the handbag online and paying extra for shipping when both items were IN THE STORE! (I found that out the next day!) It seems ridiculous to receive such poor service when you're spending so much money! Dillard's needs to step it up! They need to have consistent customer service across the board. Disappointed!

3
★★★☆☆

I had an issue on Jan 25 at 6pm. I called this Dillard's shoe dept. to see if a J Renee shoe and matching handbag (style, Echo $89.00 each) was available for purchase in-store, that day, instead of ordering it online. Instead of getting the help I expected, I was met with indifference and was dealt with, quite frankly in a very short manner by the sales clerk that was on duty that evening. I wanted to know if the shoe and matching bag were in stock, and.she proceeds to tell me in a dismissive way that she was the only one there. So I basically she couldn't and DIDN'T help me because I was on the phone. To make a long story short I ended up ordering the shoe and the handbag online and paying extra for shipping when both items were IN THE STORE! (I found that out the next day!) It seems ridiculous to receive such poor service when you're spending so much money! Dillard's needs to step it up! They need to have consistent customer service across the board. Disappointed!

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I am not a fan of this Dillard's. I have been to Dillard's all over and I love the chain, however this particular Dillard's sucks. The prices are way too high. In this economy they definitely need to give people a break. I also was not impressed with the quality of clothing. I had a gift card for $50 and was only able to get 1 dress that really wasn't all that. I spent 2 hours in the store and could only find that 1 thing. Normally I have an arm full when I'm in stores. Just not impressed.

2
★★☆☆☆

I am not a fan of this Dillard's. I have been to Dillard's all over and I love the chain, however this particular Dillard's sucks. The prices are way too high. In this economy they definitely need to give people a break. I also was not impressed with the quality of clothing. I had a gift card for $50 and was only able to get 1 dress that really wasn't all that. I spent 2 hours in the store and could only find that 1 thing. Normally I have an arm full when I'm in stores. Just not impressed.

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