Petals, Flowers & More

★★☆☆☆
  • 2380 Ingleside Ave

    Macon, GA 31204

    Map & Directions
  • 478-742-7882

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I give this business 1 star only because that is the least it will allow. On November 4, 2014 a long time co-worker with cancer past away. I collected money from my dept at work and on November 5, 2014 I called to order a plant from Petals, Flowers & More on Ingleside Ave in Macon, GA. I have used Petals for several years. For every school dance, prom, girlfriend birthday etc for my son who graduated 6 years ago and since his graduation I have ordered from Petals several times for various other reasons. I spoke with the young man who answered the phone. I explained our situation with the collection of money for our co-worker and let him know we wanted to order a plant. He let me know they had a Peace Lily for $65. I said $65 sounds like a good amount for us to spend. Not once did he let me know that would be in addition to a delivery fee and sales tax. He never mentioned a delivery fee or sales tax. $65 was the only amount ever mentioned. He never gave me a total amount to be charged either, furthermore letting me assume the total would be $65. I put the plant order on my Discover Card since I had collected cash, and just took the cash out of the amount collected before making a donation of the remainder collected to American Cancer Society. On November 18, 2014 I went online to pay my Discover Card and saw the amount charged to my card was $79.18. I called Petals and explained my problem. I have never had a problem with them until now. Even after telling her I have used them for several years (and obviously still did use them since I had just ordered), the lady was very rude and disrespectful. She talked down to me. She told me well most people know we charge a delivery fee. She asked what I expected her to do. I told her I expected to be charged $65 like I was told I would be charged. She said she would NOT refund me the delivery charge and would NOT deliver anything for free and she would NOT refund me sales tax that she had already had to pay. I told her that would have been fine had the young man that answered the phone told me the total price would be in addition to delivery and sales tax, but he didnt. She then proceeded to go into a long rant about how she would sit her people down and tell them when dealing with the general public I was quiet while she went on this rant and then she said I hope you have a nice day! and hung up. Never once let me speak. I will NEVER use Petals again nor will I EVER recommend them!

1
★☆☆☆☆

I give this business 1 star only because that is the least it will allow. On November 4, 2014 a long time co-worker with cancer past away. I collected money from my dept at work and on November 5, 2014 I called to order a plant from Petals, Flowers & More on Ingleside Ave in Macon, GA. I have used Petals for several years. For every school dance, prom, girlfriend birthday etc for my son who graduated 6 years ago and since his graduation I have ordered from Petals several times for various other reasons. I spoke with the young man who answered the phone. I explained our situation with the collection of money for our co-worker and let him know we wanted to order a plant. He let me know they had a Peace Lily for $65. I said $65 sounds like a good amount for us to spend. Not once did he let me know that would be in addition to a delivery fee and sales tax. He never mentioned a delivery fee or sales tax. $65 was the only amount ever mentioned. He never gave me a total amount to be charged either, furthermore letting me assume the total would be $65. I put the plant order on my Discover Card since I had collected cash, and just took the cash out of the amount collected before making a donation of the remainder collected to American Cancer Society. On November 18, 2014 I went online to pay my Discover Card and saw the amount charged to my card was $79.18. I called Petals and explained my problem. I have never had a problem with them until now. Even after telling her I have used them for several years (and obviously still did use them since I had just ordered), the lady was very rude and disrespectful. She talked down to me. She told me well most people know we charge a delivery fee. She asked what I expected her to do. I told her I expected to be charged $65 like I was told I would be charged. She said she would NOT refund me the delivery charge and would NOT deliver anything for free and she would NOT refund me sales tax that she had already had to pay. I told her that would have been fine had the young man that answered the phone told me the total price would be in addition to delivery and sales tax, but he didnt. She then proceeded to go into a long rant about how she would sit her people down and tell them when dealing with the general public I was quiet while she went on this rant and then she said I hope you have a nice day! and hung up. Never once let me speak. I will NEVER use Petals again nor will I EVER recommend them!

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Nice floral shop - good variety of flowers, not a lot, but enough for me to find what I needed at the time I shopped there. Very friendly people, reasonable prices.

3
★★★☆☆

Nice floral shop - good variety of flowers, not a lot, but enough for me to find what I needed at the time I shopped there. Very friendly people, reasonable prices.

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