Lazy Day Pool and Spa

★☆☆☆☆
  • 2055-C Scenic Hwy 225

    Snellville, GA 30078

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About Lazy Day Pool and Spa

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  • Swimming Pool Contractors
  • Pool Service

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Lazy Day Pool and Spa

2055-C Scenic Hwy 225 Snellville, GA

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Leslie's Swimming Pool Supplies

555 Indian Trl Rd NW # B Lilburn, GA

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I will first say that the owner, Chris Ward, is generally a nice guy, but he completely botched our pool and when confronted with the issues, his way of responding is to get defensive, retreat and then -blame the customer-. We've taken our case to the Better Business Bureau as well.

We would NOT recommend you hire these folks. If you do, you must make sure you are present EVERY DAY the work is being done, and hope for no disagreements. Also, don't let him talk you into a cartridge filter: they'll cost you more than sand, and Chris knows this.

An incomplete list:

1. I came home to find that the crew had dug the hole for the pool in the -wrong place-. It was way too close to the home. Not where we had marked or agreed.

2. The contractor Chris hired to install the light switch put it smack dab in the middle of our lawn without any discussion, versus trying to hide the fixture in bushes a few feet away. Somehow this was our fault. We had to pay another 150 dollars to move it to a safer place.

3. They filled the pool with water before installing the 500 watt light. I called Chris to warn him as this was happening. In the end, he had to return in freezing weather, in his swimsuit, to install the light.

4. The crew left un-galvanized nails just below the surface of the concrete decking of the pool. Within weeks, the salt from the pool water creeped into the concrete and rusted the nails, leaving rust stains all across the concrete lip surrounding our brand new pool. Chris, the company's owner, had to come out again, in the cold, to dig into the concrete with a tool, remove the rusted nails, and then use a concrete patch kit to fill in the holes. The color of the patch does not match the original concrete.

5. By far, our biggest issue was the pool plaster. First, the color was wrong. Second, they made a mistake installing it, and later had to DRAIN the entire pool, and acid wash the plaster for a second time. This left the pool discolored, and to this day, it looks a hot mess.

6. More on the plaster: We had what's called "scale," and Chris Ward avoided our concerns for -weeks- until the chalky build up at the bottom of our pool looked like someone had poured in bags of white sand. When he -finally- agreed that there was a problem and that it needed to be fixed immediately, we were out of town. He now says it's our fault because he had to wait three days until we returned home. He refused to fix.

7. We don't believe that many of the pictures of pools used on Lazy Day's website, (at least when we were dealing with them) were pools built by Lazy Day. Today, I checked again, and most of the offending pictures were removed... -after- we brought this to their attention.

Fully expect the owner to respond to this review, and decide whether this is what you want to get into.

1
★☆☆☆☆

I will first say that the owner, Chris Ward, is generally a nice guy, but he completely botched our pool and when confronted with the issues, his way of responding is to get defensive, retreat and then -blame the customer-. We've taken our case to the Better Business Bureau as well.

We would NOT recommend you hire these folks. If you do, you must make sure you are present EVERY DAY the work is being done, and hope for no disagreements. Also, don't let him talk you into a cartridge filter: they'll cost you more than sand, and Chris knows this.

An incomplete list:

1. I came home to find that the crew had dug the hole for the pool in the -wrong place-. It was way too close to the home. Not where we had marked or agreed.

2. The contractor Chris hired to install the light switch put it smack dab in the middle of our lawn without any discussion, versus trying to hide the fixture in bushes a few feet away. Somehow this was our fault. We had to pay another 150 dollars to move it to a safer place.

3. They filled the pool with water before installing the 500 watt light. I called Chris to warn him as this was happening. In the end, he had to return in freezing weather, in his swimsuit, to install the light.

4. The crew left un-galvanized nails just below the surface of the concrete decking of the pool. Within weeks, the salt from the pool water creeped into the concrete and rusted the nails, leaving rust stains all across the concrete lip surrounding our brand new pool. Chris, the company's owner, had to come out again, in the cold, to dig into the concrete with a tool, remove the rusted nails, and then use a concrete patch kit to fill in the holes. The color of the patch does not match the original concrete.

5. By far, our biggest issue was the pool plaster. First, the color was wrong. Second, they made a mistake installing it, and later had to DRAIN the entire pool, and acid wash the plaster for a second time. This left the pool discolored, and to this day, it looks a hot mess.

6. More on the plaster: We had what's called "scale," and Chris Ward avoided our concerns for -weeks- until the chalky build up at the bottom of our pool looked like someone had poured in bags of white sand. When he -finally- agreed that there was a problem and that it needed to be fixed immediately, we were out of town. He now says it's our fault because he had to wait three days until we returned home. He refused to fix.

7. We don't believe that many of the pictures of pools used on Lazy Day's website, (at least when we were dealing with them) were pools built by Lazy Day. Today, I checked again, and most of the offending pictures were removed... -after- we brought this to their attention.

Fully expect the owner to respond to this review, and decide whether this is what you want to get into.

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