Kelly Springfield Tires

★★★★☆

About Kelly Springfield Tires

Automotive

Automotive
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255 Tuscaloosa Ave Carrollton, AL

3.75 4
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I went there to do alignment, because it was slightly cheaper then anywhere around. I will never be back there again for several reasons:
1) The owner is rude and not helpful.
2) I was not given the receipt for the job WTH???
3) The

3
★★★★★

I went there to do alignment, because it was slightly cheaper then anywhere around. I will never be back there again for several reasons:
1) The owner is rude and not helpful.
2) I was not given the receipt for the job WTH???
3) The

.

I bought a jeep Cherokee several years back. The guy I bought it from called this place to set up a deal for me. The price seemed right so I went in on that Saturday morning at 9am. The guys in the shop got started on my tires, then I

3
★★★★★

I bought a jeep Cherokee several years back. The guy I bought it from called this place to set up a deal for me. The price seemed right so I went in on that Saturday morning at 9am. The guys in the shop got started on my tires, then I

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The previous reviewer is right, the guy that is always at the front desk(I've been twice) has no business talking with customers. He's an old, crotchety, rude man. I made it there on a Saturday at 11:30. They close at 12:00. He had one car in the bay and the guy working on it was just leaning against a tool chest talking to the owner of the car, obviously done with the one tire he had off. I said can you get me in before 12 with a tire repair, he just said "no", no explanation. I said, not even for just a tire repair(which I know takes about 20 minutes or less) he said "no, that's is last one" in the most rude old man voice you can think of. Stay away from this place.

0
★☆☆☆☆

The previous reviewer is right, the guy that is always at the front desk(I've been twice) has no business talking with customers. He's an old, crotchety, rude man. I made it there on a Saturday at 11:30. They close at 12:00. He had one car in the bay and the guy working on it was just leaning against a tool chest talking to the owner of the car, obviously done with the one tire he had off. I said can you get me in before 12 with a tire repair, he just said "no", no explanation. I said, not even for just a tire repair(which I know takes about 20 minutes or less) he said "no, that's is last one" in the most rude old man voice you can think of. Stay away from this place.

Pros: Easy to get to

Cons: rude customer service

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The eldest worker or owner at this company customer service is poor because he is very short and snappy when it comes to answering questions that you may have. I attend college here and the only reason I put up with their business is because Atlanta is 45 minutes away and if I have a tire emergency they are the closest. One day I was getting service for my tires and needed to ask a question & the man behind the counter stayed on the phone(sounded like a personal call) for about 10 minutes before he got to me. He didn't say hold on or anything! I even referred my mom to this company because I told her the tires are reasonable and she said "I will not be giving them any of my business" just from a phone conversation she had with the owner because she also felt the service was rude, non chalant tone in voice, and snappy. In my opinion quality work and quality customer service is what makes a company and this company lacks customer service skills.

1
★★☆☆☆

The eldest worker or owner at this company customer service is poor because he is very short and snappy when it comes to answering questions that you may have. I attend college here and the only reason I put up with their business is because Atlanta is 45 minutes away and if I have a tire emergency they are the closest. One day I was getting service for my tires and needed to ask a question & the man behind the counter stayed on the phone(sounded like a personal call) for about 10 minutes before he got to me. He didn't say hold on or anything! I even referred my mom to this company because I told her the tires are reasonable and she said "I will not be giving them any of my business" just from a phone conversation she had with the owner because she also felt the service was rude, non chalant tone in voice, and snappy. In my opinion quality work and quality customer service is what makes a company and this company lacks customer service skills.

Pros: Good at their job when it comes to putting good tires on

Cons: Poor customer service provided

 

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