Lakeside At Vinings

★☆☆☆☆
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  • 100 Pinhurst Dr

    Atlanta, GA 30339

    Map & Directions
  • 770-436-6166

About Lakeside At Vinings

Hours
Sun 1pm-5pm, Mon-Fri 10am-6pm, Sat 10am-5pm

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Lakeside At Vinings

100 Pinhurst Dr Atlanta, GA

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My car was hit five times in 14 months while living there. I asked that the office send out a notice to residents asking them to be careful when they are parking. (Tiffany-office manager) refused to do so and stated that they do not send out paper notices. I have received paper notices in the past, but could tell that she was just trying to get me to leave. I asked her what my parking fee was used for and she said "that's not relevant". At this point she was poised in an aggressive manner and told me that I just wanted to know why so that I could argue with her. The conversation continued devolving until SHE and I were both shouting. I have never encountered anyone as unprofessional as her until I tried to reach out to AIMCO (property management company) for resolution. I explained that I wanted an apology for the way I was treated and assured that it would happen. 48 hours later I received an email stating that my issue had been resolved (nothing else). I have reached out to them on many occasions and they try to filter me through a series of "follow up steps" that lead to nothing. I went to the extent of contacting Cindy Duffy (AIMCO's Director of Corporate Communications [cindy.duffy@aimco.com--Phone: 303.793.4834]) and explained that I was escalating this issue to the point of writing and distributing an editorial. She seemed interested to help and stated she would have someone contact me (nothing resulted from this). I then finally got in touch (after multiple denied attempts) with Shequoia Holloway (Regional Property Manager-954-258-6124) and this led nowhere again. I will continue to work on an editorial open letter to AIMCO as well as mass plastering information regarding how AIMCO disrespects its customers and refuses to take appropriate action to resolve the issue. I have heard everyone apologize except for Tiffany (and even though they apologize for the way I was treated, they refused to follow through with any resolution. Lastly, I tried reaching out to AIMCO's HR head (Dawn Williams) to see if that is something AIMCO stood for, but she never returned my call. I guess the problem is endemic to that whole organization.

1
★☆☆☆☆

My car was hit five times in 14 months while living there. I asked that the office send out a notice to residents asking them to be careful when they are parking. (Tiffany-office manager) refused to do so and stated that they do not send out paper notices. I have received paper notices in the past, but could tell that she was just trying to get me to leave. I asked her what my parking fee was used for and she said "that's not relevant". At this point she was poised in an aggressive manner and told me that I just wanted to know why so that I could argue with her. The conversation continued devolving until SHE and I were both shouting. I have never encountered anyone as unprofessional as her until I tried to reach out to AIMCO (property management company) for resolution. I explained that I wanted an apology for the way I was treated and assured that it would happen. 48 hours later I received an email stating that my issue had been resolved (nothing else). I have reached out to them on many occasions and they try to filter me through a series of "follow up steps" that lead to nothing. I went to the extent of contacting Cindy Duffy (AIMCO's Director of Corporate Communications [cindy.duffy@aimco.com--Phone: 303.793.4834]) and explained that I was escalating this issue to the point of writing and distributing an editorial. She seemed interested to help and stated she would have someone contact me (nothing resulted from this). I then finally got in touch (after multiple denied attempts) with Shequoia Holloway (Regional Property Manager-954-258-6124) and this led nowhere again. I will continue to work on an editorial open letter to AIMCO as well as mass plastering information regarding how AIMCO disrespects its customers and refuses to take appropriate action to resolve the issue. I have heard everyone apologize except for Tiffany (and even though they apologize for the way I was treated, they refused to follow through with any resolution. Lastly, I tried reaching out to AIMCO's HR head (Dawn Williams) to see if that is something AIMCO stood for, but she never returned my call. I guess the problem is endemic to that whole organization.

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