Premiere Essence Medspa Inc

★★☆☆☆
  • 4650 Stone Mountain Hwy

    Lilburn, GA 30047

    Map & Directions
  • 770-972-7943

About Premiere Essence Medspa Inc

Hours
Mon - Fri, 8am - 8pm; Sat, 9am - 5pm

Personal Services

Personal Services
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I've had a mixed experience with this office. When I see her, Dr. Boutte is very personable, but I rarely get to see her. Often I have to sit in the waiting room for hours only to see the PA. Also I booked a cosmetic procedure, but the staff failed to tell me the proper prep procedure. So after taking time off work and driving through hours of traffic to get to the remote location, I wasn't able to get my procedure done. When I asked for the refund they told me they could not refund a credit charge immediately and would require my refund be sent in the mail. Its 10 months and several calls later and I still haven't received my refund. They use the guise that the office manager does the refunds every 90 days, but he's rarely in the office and has never returned my voice messages.

0
★☆☆☆☆

I've had a mixed experience with this office. When I see her, Dr. Boutte is very personable, but I rarely get to see her. Often I have to sit in the waiting room for hours only to see the PA. Also I booked a cosmetic procedure, but the staff failed to tell me the proper prep procedure. So after taking time off work and driving through hours of traffic to get to the remote location, I wasn't able to get my procedure done. When I asked for the refund they told me they could not refund a credit charge immediately and would require my refund be sent in the mail. Its 10 months and several calls later and I still haven't received my refund. They use the guise that the office manager does the refunds every 90 days, but he's rarely in the office and has never returned my voice messages.

Pros: Dr. Boutte is personable

Cons: Staff will not give you a refund

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I can't say enough about the care and customer service our family has received at Premiere' - from PA to front office staff. I have never waited over 15 minutes for an appointment. THE physician Assistants are great and have never dismissed any of our concerns. I have never felt rushed through an appointment or been made to feel like our concerns were insignificant. Best of all my children are encouraged because they are treated like adults and their acne is being treated successfully! Too bad Premiere Dermatology wasn't my first stop.

2
★★★★★

I can't say enough about the care and customer service our family has received at Premiere' - from PA to front office staff. I have never waited over 15 minutes for an appointment. THE physician Assistants are great and have never dismissed any of our concerns. I have never felt rushed through an appointment or been made to feel like our concerns were insignificant. Best of all my children are encouraged because they are treated like adults and their acne is being treated successfully! Too bad Premiere Dermatology wasn't my first stop.

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I would have to say that this was the best experience I have had in a very long time. I was amazed at how personable and friendly the doctor was. All the staff was friendly and treated me like they knew me. I was really nervous about my procedure and the doctor was so patient and made me feel very comfortable, I couldn't believe the patience she was showing me. Good caring professionals are hard to come by anymore. She even took out the time to explain everything detail by detail. Everything went just as she had explained it would. And my results were great. I have to say that I was also very pleased to be able to be serviced in such a state of the art facility at such affordable prices. I was just very pleased with my service overall and have continued to receive other services from them. I would recommend this place to everyone. I was so impressed with the doctor and her staff that after I had my procedure done I went home and told my friend that I was going to send her a card for making my experience so pleasant. My friend stated, "you better wait to send that card until you see how your results come out" I stated back to him, "It doesn't matter how my results come out that I was sending a card because I was so pleased with the professionalism and how personable and friendly everyone was". (And I am glad that I did because as I mentioned my results were even great).

TenderToni

2
★★★★★

I would have to say that this was the best experience I have had in a very long time. I was amazed at how personable and friendly the doctor was. All the staff was friendly and treated me like they knew me. I was really nervous about my procedure and the doctor was so patient and made me feel very comfortable, I couldn't believe the patience she was showing me. Good caring professionals are hard to come by anymore. She even took out the time to explain everything detail by detail. Everything went just as she had explained it would. And my results were great. I have to say that I was also very pleased to be able to be serviced in such a state of the art facility at such affordable prices. I was just very pleased with my service overall and have continued to receive other services from them. I would recommend this place to everyone. I was so impressed with the doctor and her staff that after I had my procedure done I went home and told my friend that I was going to send her a card for making my experience so pleasant. My friend stated, "you better wait to send that card until you see how your results come out" I stated back to him, "It doesn't matter how my results come out that I was sending a card because I was so pleased with the professionalism and how personable and friendly everyone was". (And I am glad that I did because as I mentioned my results were even great).

TenderToni

Pros: Everyone so polite and friendly

Cons: Don't have any

.

This is the worst experience I ever had! First of all we had to wait 2 hours to be seen by the Doctor. Not to mention this was the 3rd time we resecheduled because we waited so long to be seen. The first two times we went in for an appointment we waited almost 3 hours so we just rescheduled. Then when we were finally seen we were treated as if our concerns and questions didn't matter because we were not spending any money for cosemetic procedures that day. You would think after waiting for over 2 hours to be seen that my questions and concerns could be addressed instead of treating me like you had better things to do since we were not spending money! What ever happened to good old fashioned customer service and professionalism? After all, you did file my daughter's visit on insurance and as for me, well you get what you pay for. A free consultation means just that, FREE! And because I didn't jump that day to spend money I was rushed out! Talk about money hunger! So if you are thinking of coming to this office I would think twice unless you just have a lot of time to waste and like to be pressured into how to spend your money for procedures you don't need and not getting any answeres to the questions that address your concerns! Afterall, when you work in a million dollar office you have to find some way to pay for it

0
★☆☆☆☆

This is the worst experience I ever had! First of all we had to wait 2 hours to be seen by the Doctor. Not to mention this was the 3rd time we resecheduled because we waited so long to be seen. The first two times we went in for an appointment we waited almost 3 hours so we just rescheduled. Then when we were finally seen we were treated as if our concerns and questions didn't matter because we were not spending any money for cosemetic procedures that day. You would think after waiting for over 2 hours to be seen that my questions and concerns could be addressed instead of treating me like you had better things to do since we were not spending money! What ever happened to good old fashioned customer service and professionalism? After all, you did file my daughter's visit on insurance and as for me, well you get what you pay for. A free consultation means just that, FREE! And because I didn't jump that day to spend money I was rushed out! Talk about money hunger! So if you are thinking of coming to this office I would think twice unless you just have a lot of time to waste and like to be pressured into how to spend your money for procedures you don't need and not getting any answeres to the questions that address your concerns! Afterall, when you work in a million dollar office you have to find some way to pay for it

Cons: HELP THEM PAY for a MILLION DOLLAR OFFICE!

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Every time I go to this place I can never get my appointment at the scheduled time. Instead I have to listen to some doctor on the t.v. talk about customer service and how she tells her staff to treat people because they can go elsewhere.

I paid $1000 for laser hair removal on my upper lip. I understood that I was a perfect candidate. (Very fair skin with some dark hairs). I have had four treatments and almost no change whatsover.

0
★☆☆☆☆

Every time I go to this place I can never get my appointment at the scheduled time. Instead I have to listen to some doctor on the t.v. talk about customer service and how she tells her staff to treat people because they can go elsewhere.

I paid $1000 for laser hair removal on my upper lip. I understood that I was a perfect candidate. (Very fair skin with some dark hairs). I have had four treatments and almost no change whatsover.

.

After taking a half day off of work, and arriving with 10 year old daughter in tow, we literally sat in the waiting room freezing our ears off for more than two hours watching these cosmestic surgery commercials on two wide screen tvs over and over and over, then watching as Red Lobster delivered the staff lunch bag after bag. After two hours we were hustled to a back office where we sat freezing for another hour. After three hours of waiting, I finally asked the receptionist for my co-pay refunded and we left without ever being seen by the doctor. Waiting two hours was bad enough, but three hours literally borders on "beyond belief". THREE HOURS OF SITTING IN THE WAITING ROOM AND NEVER BEING SEEN BY THE DOCTOR! There were people sleeping sitting up in chairs all over the place, children sprawled in there parents laps as was my case before we finally left. Unless you have a lot of time to waste and absolutely nothing else to do, you might want to take a chance here. I would not recommend them to anyone for any reason - ever.
This definitely goes into the "worse dr. office experience ever" catagory.

0
★☆☆☆☆

After taking a half day off of work, and arriving with 10 year old daughter in tow, we literally sat in the waiting room freezing our ears off for more than two hours watching these cosmestic surgery commercials on two wide screen tvs over and over and over, then watching as Red Lobster delivered the staff lunch bag after bag. After two hours we were hustled to a back office where we sat freezing for another hour. After three hours of waiting, I finally asked the receptionist for my co-pay refunded and we left without ever being seen by the doctor. Waiting two hours was bad enough, but three hours literally borders on "beyond belief". THREE HOURS OF SITTING IN THE WAITING ROOM AND NEVER BEING SEEN BY THE DOCTOR! There were people sleeping sitting up in chairs all over the place, children sprawled in there parents laps as was my case before we finally left. Unless you have a lot of time to waste and absolutely nothing else to do, you might want to take a chance here. I would not recommend them to anyone for any reason - ever.
This definitely goes into the "worse dr. office experience ever" catagory.

Pros: Accross from Starbucks (woohoo!)

Cons: Office was Freezing. Overbooked appointments. Service sucked!

 

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