National Automotive Parts Assn

★★★☆☆
  • 2999 Circle 75 Pkwy SE

    Atlanta, GA 30339

    Map & Directions
  • 770-956-2200

About National Automotive Parts Assn

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Business Services

Business Services
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3.0 1
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UPDATE *** After finally going through regional and district managers, the part was delivered. Thank you, NAPA.
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The store located 5420 Peachtree Industrial Blvd., Norcross, GA 30071.

My boyfriend, **** Schmidt, went by the above referenced store this morning to pick up some parts for my 2003 Dodge Durango. Not only did Mr. Schmidt ask the employee twice about a secondary transmission filter, he showed him pictures downloaded from napaonline.com. Due to the employee??s lack of knowledge, Mr. Schmidt left without the needed parts. The employee actually argued with Mr. Schmidt.

When Mr. Schmidt got home, he called the store, asked for the manager. Explained to the manager what happened and ask that the part be delivered to our home (we are a car down, which is why the parts were attempted to be picked up this morning). The manager refused and then proceeded to laugh at Mr. Schmidt when he suggested a discount. The manager said, ??It??s a $12.00 part, can??t do much with that?.

Mr. Schmidt did his homework and if the employee was properly trained with appropriate knowledge, Mr. Schmidt would have the part he needs in his hand right now and be working on the problem.

Considering that Mr. Schmidt was good, knowledgeable customer. He did his homework. He knew what he needed. He printed out pictures, and a shopping list from NAPAONLINE.COM, and he was argued with and laughed at. This is completely unacceptable customer service.

I left a voice message for Mark Hohe at NAPA, sent an email to customer service, and of this writing, have not received a response.

3
★★★☆☆

UPDATE *** After finally going through regional and district managers, the part was delivered. Thank you, NAPA.
---------------------------------------------------------------------------------
The store located 5420 Peachtree Industrial Blvd., Norcross, GA 30071.

My boyfriend, **** Schmidt, went by the above referenced store this morning to pick up some parts for my 2003 Dodge Durango. Not only did Mr. Schmidt ask the employee twice about a secondary transmission filter, he showed him pictures downloaded from napaonline.com. Due to the employee??s lack of knowledge, Mr. Schmidt left without the needed parts. The employee actually argued with Mr. Schmidt.

When Mr. Schmidt got home, he called the store, asked for the manager. Explained to the manager what happened and ask that the part be delivered to our home (we are a car down, which is why the parts were attempted to be picked up this morning). The manager refused and then proceeded to laugh at Mr. Schmidt when he suggested a discount. The manager said, ??It??s a $12.00 part, can??t do much with that?.

Mr. Schmidt did his homework and if the employee was properly trained with appropriate knowledge, Mr. Schmidt would have the part he needs in his hand right now and be working on the problem.

Considering that Mr. Schmidt was good, knowledgeable customer. He did his homework. He knew what he needed. He printed out pictures, and a shopping list from NAPAONLINE.COM, and he was argued with and laughed at. This is completely unacceptable customer service.

I left a voice message for Mark Hohe at NAPA, sent an email to customer service, and of this writing, have not received a response.

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