Trust Securities

★★★★☆
  • 12620 Highway 278

    Covington, GA 30014

    Map & Directions
  • 770-787-6911

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My husband and I have been customers for a couple of years now and have been very pleased with them. We have had to leave messages a couple of times when we have called after hours and the office staff has called back in a very timely

3
★★★★★

My husband and I have been customers for a couple of years now and have been very pleased with them. We have had to leave messages a couple of times when we have called after hours and the office staff has called back in a very timely

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We have been customers for a couple of years but had not been monitored, just had the equipment. We are now being monitored and had an experience that I wanted to write about.\r
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One evening we accidentally hit the panic button (yes,

3
★★★★★

We have been customers for a couple of years but had not been monitored, just had the equipment. We are now being monitored and had an experience that I wanted to write about.\r
\r
One evening we accidentally hit the panic button (yes,

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I have used Trust Security in both my home and business for several years. They have been very helpful and easy to work with. I would definitely recommend them.

3
★★★★★

I have used Trust Security in both my home and business for several years. They have been very helpful and easy to work with. I would definitely recommend them.

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My son wanted me to have security since I now live alone. I called many companies, several of them big and well known companies. I had to leave a message when I called most of them and very few ever called me back. I called Trust

3
★★★★★

My son wanted me to have security since I now live alone. I called many companies, several of them big and well known companies. I had to leave a message when I called most of them and very few ever called me back. I called Trust

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I just got off the phone with the lady in the office and she was so nice and helpful. I don't often write when good things happen, but she made my day. I have used Trust Security for several years and would definitely recommend them.

3
★★★★★

I just got off the phone with the lady in the office and she was so nice and helpful. I don't often write when good things happen, but she made my day. I have used Trust Security for several years and would definitely recommend them.

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I have used Trust Security for 20 years!! The did all the alarm systems at my office and they have also done the security system for my personal home. When there was a rash of home invasions near me - they came right out and re-evaluated

3
★★★★★

I have used Trust Security for 20 years!! The did all the alarm systems at my office and they have also done the security system for my personal home. When there was a rash of home invasions near me - they came right out and re-evaluated

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I have been a customer of Trust Security for a long time and have been well pleased with my service. Whenever I have any questions or need any assistance, I just call and I always get a prompt answer. All the people that I have talked

3
★★★★★

I have been a customer of Trust Security for a long time and have been well pleased with my service. Whenever I have any questions or need any assistance, I just call and I always get a prompt answer. All the people that I have talked

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Affordable rates and good service. Up to date equipment

3
★★★★★

Affordable rates and good service. Up to date equipment

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Great Service! Affordable Rates! Could not be happier!

3
★★★★★

Great Service! Affordable Rates! Could not be happier!

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Every time storm comes i have to be ready to spend $2000.00 for the repair or to be fix \r
Very worst service

3
★★★★★

Every time storm comes i have to be ready to spend $2000.00 for the repair or to be fix \r
Very worst service

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Trust Security is the perfect name for this company! We have been with this company for a couple of years and our experience with the staff and owner have been excellent. Our alarm went off and we had no idea why so we called and spoke

3
★★★★★

Trust Security is the perfect name for this company! We have been with this company for a couple of years and our experience with the staff and owner have been excellent. Our alarm went off and we had no idea why so we called and spoke

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We have been happy customers of Trust Security for many years. When we have called the office with questions or concerns, we have been very pleased with the office manager and the other staff as well. They are very prompt in returning

3
★★★★★

We have been happy customers of Trust Security for many years. When we have called the office with questions or concerns, we have been very pleased with the office manager and the other staff as well. They are very prompt in returning

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Please stay away from this firm unless you prefer to ripped-off! This company became a real pain in the A**(nuisance) when I tried to cancel my contract. I had patronized them for several years and only needed to cancel their services

3
★★★★★

Please stay away from this firm unless you prefer to ripped-off! This company became a real pain in the A**(nuisance) when I tried to cancel my contract. I had patronized them for several years and only needed to cancel their services

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DO NOT USE THIS COMPANY! THEY ARE NOTHING BUT A SCAM...THE CUSTOMER SERVICE IS TERRIBLE AND THERE IS A LADY IN THE OFFICE THAT IS RUDE TO EVERYONE THAT CALLS. MY ENTIRE FAMILY AND LOTS OF MY FRIENDS WERE WITH TRUST SECURITY AND WE HAVE ALL

3
★★★★★

DO NOT USE THIS COMPANY! THEY ARE NOTHING BUT A SCAM...THE CUSTOMER SERVICE IS TERRIBLE AND THERE IS A LADY IN THE OFFICE THAT IS RUDE TO EVERYONE THAT CALLS. MY ENTIRE FAMILY AND LOTS OF MY FRIENDS WERE WITH TRUST SECURITY AND WE HAVE ALL

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Trust Security has saved me a lot of headaches when it comes to the protection of my family. With all of the latest technology and the best prices around, I couldn't see going anywhere else. If my alarm goes off, they are on the phone

3
★★★★★

Trust Security has saved me a lot of headaches when it comes to the protection of my family. With all of the latest technology and the best prices around, I couldn't see going anywhere else. If my alarm goes off, they are on the phone

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I have been with Trust Security for over 5 years now. They have always been there as soon as they are needed, even after hours. I had to add their services to another house and this was done with no problems at all. If you call you will

3
★★★★★

I have been with Trust Security for over 5 years now. They have always been there as soon as they are needed, even after hours. I had to add their services to another house and this was done with no problems at all. If you call you will

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Trust Security is full of lies and games. \r
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I don't like the fact that they auto renew you. If I signed for a 1 year contract, then let it be a 1 year contract. \r
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My complaint is the terrible customer service, lies, and hard to

3
★★★★★

Trust Security is full of lies and games. \r
\r
I don't like the fact that they auto renew you. If I signed for a 1 year contract, then let it be a 1 year contract. \r
\r
My complaint is the terrible customer service, lies, and hard to

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Called to cancel contract within the timeframe before it automatically renewed. They never sent the paperwork - after several follow-up attempts and even sent letter again attempting to cancel they never did. Months passed - received a bill for over $200 for service after the date I had specified it be cancelled. Threatened with credit collection agency. Called again - I was advised it was too late - call collection agency. More time passed - collection agency called - I called Trust again - they refused to discuss. Collection agency advised there's nothing I can do but pay (other than court). Now bill is $260 (fees were added). This is an disreputable firm - do not sign a contract with them. I paid and this is my only way to pass this on to others so it doesn't happen to anyone else.

0
★☆☆☆☆

Called to cancel contract within the timeframe before it automatically renewed. They never sent the paperwork - after several follow-up attempts and even sent letter again attempting to cancel they never did. Months passed - received a bill for over $200 for service after the date I had specified it be cancelled. Threatened with credit collection agency. Called again - I was advised it was too late - call collection agency. More time passed - collection agency called - I called Trust again - they refused to discuss. Collection agency advised there's nothing I can do but pay (other than court). Now bill is $260 (fees were added). This is an disreputable firm - do not sign a contract with them. I paid and this is my only way to pass this on to others so it doesn't happen to anyone else.

Pros: Security system works

Cons: Dishonest billing practices

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Trying to cancel monitoring service with this company turned into a nightmare! Account reps, accounting staff, and operations manager have been completely un able to help, and have taken RUDE to a new level. I used this company for two years, and had issues with my system install, accounting posted my payments to the wrong account, and after cancelling service, have been billed for months!! I have called to get resolved to no availe... The one time my alarm did get tripped in the time I had service, the company never called to make sure all was OK. STAY AWAY!!

0
★☆☆☆☆

Trying to cancel monitoring service with this company turned into a nightmare! Account reps, accounting staff, and operations manager have been completely un able to help, and have taken RUDE to a new level. I used this company for two years, and had issues with my system install, accounting posted my payments to the wrong account, and after cancelling service, have been billed for months!! I have called to get resolved to no availe... The one time my alarm did get tripped in the time I had service, the company never called to make sure all was OK. STAY AWAY!!

Pros: None

Cons: Horrible customer service at all levels

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I have an alarm system called to get it activated spoke with a very nice rep. had them come out to set up. The tech that came out was GREAT! I had asked all my questions they were answered. Then i wanted to add more security to my system. I will tell all my friends & co-workers about this company & will not use another company for my alarm needs

2
★★★★★

I have an alarm system called to get it activated spoke with a very nice rep. had them come out to set up. The tech that came out was GREAT! I had asked all my questions they were answered. Then i wanted to add more security to my system. I will tell all my friends & co-workers about this company & will not use another company for my alarm needs

Pros: price & service

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I have been with this company for 8 years and they have monitored all of my homes I will not use anyone else. From the receptionist to the tech to the service it has been just a wonderful experience for us and many others that I have referred to them. Anytime that I have called and needed anything I have had nothing but GREAT CUSTOMER SERVICE.

2
★★★★★

I have been with this company for 8 years and they have monitored all of my homes I will not use anyone else. From the receptionist to the tech to the service it has been just a wonderful experience for us and many others that I have referred to them. Anytime that I have called and needed anything I have had nothing but GREAT CUSTOMER SERVICE.

Pros: awesome service

Cons: none

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I called up wanting to cancel my service. The young lady that I spoke to was very pleasant with me on the phone. I got all of the information that she stated to me and was told about the policies around canceling the service. Got the form with the amount owed paid it signed the form sent it back. I had them install a new alarm in my new house. Great company! I will never use anyone else.

2
★★★★★

I called up wanting to cancel my service. The young lady that I spoke to was very pleasant with me on the phone. I got all of the information that she stated to me and was told about the policies around canceling the service. Got the form with the amount owed paid it signed the form sent it back. I had them install a new alarm in my new house. Great company! I will never use anyone else.

Pros: great customer service

Cons: none

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I have spent a great deal of time researching and talking to the local security companies in the area, national and local. Most are just gimmicks to get into the home with the offers that are nowhere near what you will really need. With Brinks you never OWN the equipment,you pay to lease. ADT ads and offers are just the tip of the iceburg.I am in the home security field, a security advisor.I know all the local companies, their rates,their pluses and minuses. No one should ever fall for "the package deal" And, if you fail read and re-read the small print,you're trapped, its a legal document. I have had contact with Trust customers and hey all say the same thing about trying to cancel. Not berating them,just giving the facts. My job is to advise the homowner on their security in the home.

0
★☆☆☆☆

I have spent a great deal of time researching and talking to the local security companies in the area, national and local. Most are just gimmicks to get into the home with the offers that are nowhere near what you will really need. With Brinks you never OWN the equipment,you pay to lease. ADT ads and offers are just the tip of the iceburg.I am in the home security field, a security advisor.I know all the local companies, their rates,their pluses and minuses. No one should ever fall for "the package deal" And, if you fail read and re-read the small print,you're trapped, its a legal document. I have had contact with Trust customers and hey all say the same thing about trying to cancel. Not berating them,just giving the facts. My job is to advise the homowner on their security in the home.

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I called and had a very plesant conversation with the csr. She was very helpful, friendly, and professional. I was trying to decide if i should go with them or another national company. Upon looking at all of the pros and cons of both I went with this company. The deciding factors customer service, a 12 month agreement vs 36 month agreement, 16.00 a month vs 35.00, same equipment. I HIGHLY recommend this company

2
★★★★★

I called and had a very plesant conversation with the csr. She was very helpful, friendly, and professional. I was trying to decide if i should go with them or another national company. Upon looking at all of the pros and cons of both I went with this company. The deciding factors customer service, a 12 month agreement vs 36 month agreement, 16.00 a month vs 35.00, same equipment. I HIGHLY recommend this company

Pros: price customer service

Cons: none

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I just moved to the area. The house I bought already had an alarm in it. I called them I talked in length with the young lady on the phone she answered all of my questions. I was told about all policies from activation to termination everything was explained to me in depth she also made sure that I understood what she was saying. I called on a late on a friday to request service on a monday which was met the tech called then arrvied when he said he would he should me how to use the system I asked a bunch of questions he took his time in explaining to me how to use the system. I will not ever use another alarm company. Excellent service from start to finish. I recommend everyone to use this company.

2
★★★★★

I just moved to the area. The house I bought already had an alarm in it. I called them I talked in length with the young lady on the phone she answered all of my questions. I was told about all policies from activation to termination everything was explained to me in depth she also made sure that I understood what she was saying. I called on a late on a friday to request service on a monday which was met the tech called then arrvied when he said he would he should me how to use the system I asked a bunch of questions he took his time in explaining to me how to use the system. I will not ever use another alarm company. Excellent service from start to finish. I recommend everyone to use this company.

Pros: great customer service

Cons: none

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I called up to get my alarm serviced started, I spoke with a CSR who was very friendly and nice who took my info., and we set up a time for the tech to come out. From the first person I spoke with, to the Tech that called first then showed up on time. All of the people were very friendly, nice, and professional. The tech did a great job. I have been a customer for 3 years and I have not had a problem with my alarm or with anyone from this company. Only a great alarm and great service!!

2
★★★★★

I called up to get my alarm serviced started, I spoke with a CSR who was very friendly and nice who took my info., and we set up a time for the tech to come out. From the first person I spoke with, to the Tech that called first then showed up on time. All of the people were very friendly, nice, and professional. The tech did a great job. I have been a customer for 3 years and I have not had a problem with my alarm or with anyone from this company. Only a great alarm and great service!!

Pros: great value, great customer service & very professional

Cons: none

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I have been a customer for 2 years. I called up asked what the process was for canceling my alarm monitoring I was told what the process was I gave the information that was asked. I got my form in the mail within about 3 weeks paid the amount owed per my agreement mailed it back and that was that I DO read everything before I sign it I understood that I had an agreement for a certain amount of time and that it renews if I cancel before that time I have to pay for the rest of the agreement. I was treated with great customer service. I was with another company before and I was paying 38.00 per month for my free system that I had to pay for 5 years, so you see a 12 month agreement is alot better than that. I also referred my co-workers and family to them and I have never heard them say anything bad about this company, I guess we just understand the process. I WOULD USE THEM AGAIN IF I WERE TO MOVE BACK TO GA.

2
★★★★★

I have been a customer for 2 years. I called up asked what the process was for canceling my alarm monitoring I was told what the process was I gave the information that was asked. I got my form in the mail within about 3 weeks paid the amount owed per my agreement mailed it back and that was that I DO read everything before I sign it I understood that I had an agreement for a certain amount of time and that it renews if I cancel before that time I have to pay for the rest of the agreement. I was treated with great customer service. I was with another company before and I was paying 38.00 per month for my free system that I had to pay for 5 years, so you see a 12 month agreement is alot better than that. I also referred my co-workers and family to them and I have never heard them say anything bad about this company, I guess we just understand the process. I WOULD USE THEM AGAIN IF I WERE TO MOVE BACK TO GA.

Pros: Great Rates & Customer Service

Cons: none

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I purchased a home and had them come and install an alarm system. From the call placed to the customer service rep to the finished product everything went great! All policies and procedures were explained to me by the CSR from start to finish. The service tech was very friendly. I could not of asked for a better company to have my security with. I feel that you get out of something what you give, if you come across rude and demanding you will get the same treatment back. I have read all of the posts here and I can not believe that we are talking about the same company. I would use them again and tell all my friends and neighbors to do the same.

2
★★★★★

I purchased a home and had them come and install an alarm system. From the call placed to the customer service rep to the finished product everything went great! All policies and procedures were explained to me by the CSR from start to finish. The service tech was very friendly. I could not of asked for a better company to have my security with. I feel that you get out of something what you give, if you come across rude and demanding you will get the same treatment back. I have read all of the posts here and I can not believe that we are talking about the same company. I would use them again and tell all my friends and neighbors to do the same.

Pros: Great CSR, Tech & Service

Cons: none

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Unless you enjoy frustration and a feeling of complete dissatisfaction, stay far, far away! Trust Security does not care about customers, only the bottom line. I've rarely come across a company that had absolutely no redeeming qualities! The employees are rude and uncaring. Good luck if you ever decide you need to cancel the "service".

0
★☆☆☆☆

Unless you enjoy frustration and a feeling of complete dissatisfaction, stay far, far away! Trust Security does not care about customers, only the bottom line. I've rarely come across a company that had absolutely no redeeming qualities! The employees are rude and uncaring. Good luck if you ever decide you need to cancel the "service".

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These people care nothing about providing a service. All they care about is finding sneaky ways to keep you from being able to cancel. It's amazing that they are still in business.

0
★☆☆☆☆

These people care nothing about providing a service. All they care about is finding sneaky ways to keep you from being able to cancel. It's amazing that they are still in business.

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This company has some of the worst customer service I've ever seen. The people are rude and they make it very hard to cancel. They don't care about the customer at all, just about finding ways to get your money with no intention of ever satisfying the customer.

0
★☆☆☆☆

This company has some of the worst customer service I've ever seen. The people are rude and they make it very hard to cancel. They don't care about the customer at all, just about finding ways to get your money with no intention of ever satisfying the customer.

Pros: cheap

Cons: horrible customer service, rude people

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"Trust" Security is an ironic name for a business run by people I wouldn't trust. After being their customer for years, I informed the company that I was moving and needed to discontinue my service. I was told that I had to sign a cancellation request form that would be sent to me. It arrived 2 months later after many unreturned phone calls, and I had been billed for an entire year after I no longer lived in the house. They stated that because I didn't sign the form in time (which they wouldn't send to me) that my account had auto renewed and I was responsible for payment for another year. If this company were my only option, I just wouldn't have a security system at all.

0
★☆☆☆☆

"Trust" Security is an ironic name for a business run by people I wouldn't trust. After being their customer for years, I informed the company that I was moving and needed to discontinue my service. I was told that I had to sign a cancellation request form that would be sent to me. It arrived 2 months later after many unreturned phone calls, and I had been billed for an entire year after I no longer lived in the house. They stated that because I didn't sign the form in time (which they wouldn't send to me) that my account had auto renewed and I was responsible for payment for another year. If this company were my only option, I just wouldn't have a security system at all.

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I tried to cancel my service for months, only to be told one story after another. I could not get the paperwork I needed., no one would return phone calls, etc. I was then charged a late fee and another 3 months of service. No one ever took responsiblity for the problems, if was all my fault. Everyone I dealt with was either rude or incompetent. If you are looking for dependable, trustworthy service DO NOT use them.

0
★☆☆☆☆

I tried to cancel my service for months, only to be told one story after another. I could not get the paperwork I needed., no one would return phone calls, etc. I was then charged a late fee and another 3 months of service. No one ever took responsiblity for the problems, if was all my fault. Everyone I dealt with was either rude or incompetent. If you are looking for dependable, trustworthy service DO NOT use them.

Cons: horrible customer service

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Had the security company monitor my home for 5 years. Never had to call on them unitl I moved. Could not get a responce from them to receive my cancellation letter. They continued to charge me for service when I wasn't living at the residence they were not even monitoring. I DO NOT recommend them to anyone. Very poor service. They have a bad case of CRS if you call to remind them of what they need to do.

0
★☆☆☆☆

Had the security company monitor my home for 5 years. Never had to call on them unitl I moved. Could not get a responce from them to receive my cancellation letter. They continued to charge me for service when I wasn't living at the residence they were not even monitoring. I DO NOT recommend them to anyone. Very poor service. They have a bad case of CRS if you call to remind them of what they need to do.

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Poor Poor Service. Seemed great with excellent prices and install was easy but then came the service that was beyond horrible. Constantly calling to discontinue service and never can get them to give me an answer. Called spoke to owner and he himself was rude and did nothing. Never in my life have I complained of service typically I would just simply not do business with a company again but with this one I will warn as many people as I know to stay away. Beyond me why they are still in business but if you are considering doing business with them understand a cheap price tag equals cheap service.

0
★☆☆☆☆

Poor Poor Service. Seemed great with excellent prices and install was easy but then came the service that was beyond horrible. Constantly calling to discontinue service and never can get them to give me an answer. Called spoke to owner and he himself was rude and did nothing. Never in my life have I complained of service typically I would just simply not do business with a company again but with this one I will warn as many people as I know to stay away. Beyond me why they are still in business but if you are considering doing business with them understand a cheap price tag equals cheap service.

Pros: None

Cons: Service

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We have had this service for 3 years. The first year was great! If the alarm went off, we received a call from the monitoring service immediately. The second year the calls began to come later and later, in fact, we received a call after we had already left to go on vacation and were out of the house for over 20 minutes! Recently, our security alarm has been going off randomly for low battery. We were told that we did not need to purchase a new one as it was only needed for back up. Our alarm is now going off at all hours of the night and day, for low battery after which we receive a call from the monitoring service informing us of the "low battery" alarm. It is extremely annoying and disruptive to have this alarm going off randomly for something that we apparently don't even need. I called Trust to ask if there was a way to override this alarm and was told that it will continue to go off until we replace the battery. That is unacceptable customer service as far as I am concerned! I am giving my 60 days notice and terminating this service immediately! The customer service is horrible and as a valued customer for over 3 years, my family and I should not have to tolerate being waken up in the middle of the night or wee hours of the morning because they refuse to override an alarm that is not life threatening. I believe it is a way to frustrate customers into to purchasing additional batteries from their company.

1
★★☆☆☆

We have had this service for 3 years. The first year was great! If the alarm went off, we received a call from the monitoring service immediately. The second year the calls began to come later and later, in fact, we received a call after we had already left to go on vacation and were out of the house for over 20 minutes! Recently, our security alarm has been going off randomly for low battery. We were told that we did not need to purchase a new one as it was only needed for back up. Our alarm is now going off at all hours of the night and day, for low battery after which we receive a call from the monitoring service informing us of the "low battery" alarm. It is extremely annoying and disruptive to have this alarm going off randomly for something that we apparently don't even need. I called Trust to ask if there was a way to override this alarm and was told that it will continue to go off until we replace the battery. That is unacceptable customer service as far as I am concerned! I am giving my 60 days notice and terminating this service immediately! The customer service is horrible and as a valued customer for over 3 years, my family and I should not have to tolerate being waken up in the middle of the night or wee hours of the morning because they refuse to override an alarm that is not life threatening. I believe it is a way to frustrate customers into to purchasing additional batteries from their company.

Pros: The monthly monitoring service fee is below average

Cons: The customer service is below average

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I moved into my home and had my system installed four days later. They were very friendly and helpful if i had any questions about anything. The prices were also great! If there was a problem with my alarm, they sent a technician out the next day. However, I was transferred out of state because of my job and terminating my account was very easy. All you have to do is give sixty days notice and pay the bill. It was fast and friendly service that I would recommend to anyone!

2
★★★★★

I moved into my home and had my system installed four days later. They were very friendly and helpful if i had any questions about anything. The prices were also great! If there was a problem with my alarm, they sent a technician out the next day. However, I was transferred out of state because of my job and terminating my account was very easy. All you have to do is give sixty days notice and pay the bill. It was fast and friendly service that I would recommend to anyone!

Pros: Great prices, Great service, all around Great company!

Cons: None.

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We never had a problem with this company until we moved and tried to discontinue our service. Apparently you cannot cancel your service until you have filled out a form that is suppose to be sent to you in the mail. I have requested this form several times and it has still not arrived. It has been over a month since we moved and we are still expected to pay for security monitoring at a home we do not own! No one has given me a direct answer as to prorating and they have even hung up on me! Overall, customer service is decent until you tell them you no longer want to be a customer. To me, its not worth the headache.

1
★★☆☆☆

We never had a problem with this company until we moved and tried to discontinue our service. Apparently you cannot cancel your service until you have filled out a form that is suppose to be sent to you in the mail. I have requested this form several times and it has still not arrived. It has been over a month since we moved and we are still expected to pay for security monitoring at a home we do not own! No one has given me a direct answer as to prorating and they have even hung up on me! Overall, customer service is decent until you tell them you no longer want to be a customer. To me, its not worth the headache.

Pros: competitive pricing

Cons: poor customer service

 

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