Top Cat Towing & Recovery

★☆☆☆☆

About Top Cat Towing & Recovery

Categories
  • Towing & Wrecking

Automotive

Automotive
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4918 Covington Hwy Ste 9 Decatur, AL

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This place is a joke. My mom was in a very bad accident and her eye glasses were left in the car. She was in the hospital for several days and we were not allowed to get her valuables without her or a POA. Well I had to come 5 hours away and get things rolling and she was relased from the hospital. She could not walk very far and was in intense pain. She there with us said she did not want to see the car (she was lucky to walk away from this accident). They flat out refused and said "DEKALB COUNTYRULES STATE HAT ONLY THE OWNER IS ALLOWED BACK THERE". Finally they allowed another fmaily member back there and still would not release the personal items because they could not locate the registration. She has her GA DL, wich is current and all she wanted were her glasses. They would not release. She cannot see without her glasses. She has medication that she is supposed to take, but cant even read the names on the bottles or how to take it without someone reading it. She was in so much pain and they saw that and was going to make her walk all the way to the back of the property. I will be writing the officials in Dekalb County about this and even asking that they look at who they contract for towing. This is criminal. I hope everyone will see what horroible these people are. My mom is very upset by her treatment. And still does not have her glasses. She has to wait 2 more days, due to having to go to the tag office and get a copy of her tag receipt. What a crock. They could have easily just given her the glasses. I am so mad. I also work in the law field and this will go a lot further than this comment.

0
★☆☆☆☆

This place is a joke. My mom was in a very bad accident and her eye glasses were left in the car. She was in the hospital for several days and we were not allowed to get her valuables without her or a POA. Well I had to come 5 hours away and get things rolling and she was relased from the hospital. She could not walk very far and was in intense pain. She there with us said she did not want to see the car (she was lucky to walk away from this accident). They flat out refused and said "DEKALB COUNTYRULES STATE HAT ONLY THE OWNER IS ALLOWED BACK THERE". Finally they allowed another fmaily member back there and still would not release the personal items because they could not locate the registration. She has her GA DL, wich is current and all she wanted were her glasses. They would not release. She cannot see without her glasses. She has medication that she is supposed to take, but cant even read the names on the bottles or how to take it without someone reading it. She was in so much pain and they saw that and was going to make her walk all the way to the back of the property. I will be writing the officials in Dekalb County about this and even asking that they look at who they contract for towing. This is criminal. I hope everyone will see what horroible these people are. My mom is very upset by her treatment. And still does not have her glasses. She has to wait 2 more days, due to having to go to the tag office and get a copy of her tag receipt. What a crock. They could have easily just given her the glasses. I am so mad. I also work in the law field and this will go a lot further than this comment.

Pros: there are no pros

Cons: location, customer service, lack of understanding, wait time

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Very Lazy Service when I asked to speack to Matt. The girl was very rude and slammed the phone down on me. I will never call there again.

0
★☆☆☆☆

Very Lazy Service when I asked to speack to Matt. The girl was very rude and slammed the phone down on me. I will never call there again.

Pros: None

Cons: nond

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My car which was stolen in downtown Atlanta was recovered by Top Cat. After calling this place of business several times it seemed that no one was willing to help let me know the condition of my car. It seems that an x on the front bumper is all they can tell me. I am sure that they have lots of cars but if it was me in their position sometimes just taking 5 minutes to be nice can really make a difference. I was 7 hours away and wanted to know the status of my car, they did not care, they were not polite, they were rude. My insurance company also tried to get some information but got nowhere...Several locals in the area told me that this was the worst place your car could be sent to and I believe it. It seems that they are in the "good ole boy network" and once again consumers are subject to horrible service. I would not recommend them to anyone.....

0
★☆☆☆☆

My car which was stolen in downtown Atlanta was recovered by Top Cat. After calling this place of business several times it seemed that no one was willing to help let me know the condition of my car. It seems that an x on the front bumper is all they can tell me. I am sure that they have lots of cars but if it was me in their position sometimes just taking 5 minutes to be nice can really make a difference. I was 7 hours away and wanted to know the status of my car, they did not care, they were not polite, they were rude. My insurance company also tried to get some information but got nowhere...Several locals in the area told me that this was the worst place your car could be sent to and I believe it. It seems that they are in the "good ole boy network" and once again consumers are subject to horrible service. I would not recommend them to anyone.....

 

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