Kay Jewelers Outlet

★★☆☆☆
  • 800 Hwy. 400 S North Georgia Premium Outlets

    Dawsonville, GA 30534

    Map & Directions
  • 706-216-1753

About Kay Jewelers Outlet

Categories
  • Jewelry
  • Diamonds
  • Watches
  • Custom Jewelry
  • Jewelry Repair Shops
  • Goldsmiths & Silversmiths
  • Gifts & Novelties
Hours
M-Th 10am-9pm, F-Sa 9am-9pm, Su 10am-7pm

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    .

    I have bought form here a few times and have been satisfied with the merchandise. They have turned over sales and managers a few times since I started shopping there and the reasons are not too fair for the employees.

    3
    ★★★☆☆

    I have bought form here a few times and have been satisfied with the merchandise. They have turned over sales and managers a few times since I started shopping there and the reasons are not too fair for the employees.

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    .

    This was our first time buying a diamond, and needless to say I regret stepping foot inside this store. The only thing plesant abt this whole experience was the nice salesman that helped us make the purchase for a good price. However we were misled into thinking that the diamond was "ideal" cut. When we took the ring the next day to an appraiser, we were told the ring was cut wrong and was not ideal, and not the canadian grade, we thought we were buying. When we tried to return the ring, they stood firm behind their "exchange only" policy, and offered to trade for another ring. Everytime, we were forwarded to someone to discuss the situation, that person was "on vacation". This entire ordeal lasted 3 weeks with the VP of the company finally calling back with the same reply, even claiming that there is something we were not telling her!

    Every reputable diamond company has a refund policy! Everyone knows that diamonds reflect differently in different lights. $4000 is no simple investment! Though we were offered an exchange...we just did not want to deal with this company anymore and traded it in elsewhere.

    I would not reccomend this store because of its policy at all!! If you are willing to buy something from this store...be sure that you absolutely love it.

    0
    ★☆☆☆☆

    This was our first time buying a diamond, and needless to say I regret stepping foot inside this store. The only thing plesant abt this whole experience was the nice salesman that helped us make the purchase for a good price. However we were misled into thinking that the diamond was "ideal" cut. When we took the ring the next day to an appraiser, we were told the ring was cut wrong and was not ideal, and not the canadian grade, we thought we were buying. When we tried to return the ring, they stood firm behind their "exchange only" policy, and offered to trade for another ring. Everytime, we were forwarded to someone to discuss the situation, that person was "on vacation". This entire ordeal lasted 3 weeks with the VP of the company finally calling back with the same reply, even claiming that there is something we were not telling her!

    Every reputable diamond company has a refund policy! Everyone knows that diamonds reflect differently in different lights. $4000 is no simple investment! Though we were offered an exchange...we just did not want to deal with this company anymore and traded it in elsewhere.

    I would not reccomend this store because of its policy at all!! If you are willing to buy something from this store...be sure that you absolutely love it.

    Pros: Nice salespeople, no pressure

    Cons: No refund policy

    Message from Kay Jewelers Outlet

    Kay Jewelers Outlet is part of the Kay Jewelers family, #1 specialty jewelry brand in the United States. We know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our sales staff is empowered with the knowledge to assist each customer. Diamond engagement rings are Kay Jewelers’ specialty. The Leo Diamond, Neil Lane Bridal diamond engagement rings, and Tolkowsky diamond rings top the list as our exclusive designers and top sellers. Come visit your Kay Jewelers Outlet in Dawsonville today.

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