Prairie Heritage Cabinetry

★★☆☆☆
  • 27303 La Valley Pl

    Harrisburg, SD 57032

    Cross street: We are located on the Southeast side of the Harrisburg Exit - I29 Exit 71

    Map & Directions
  • 605-368-9918

About Prairie Heritage Cabinetry

2.0 1
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I had a pantry and bathroom cabinet made to match existing cabinetry of a house recently purchased. They were able to match to the existing pretty well...however, when it came to installation it was done sloppy. First off the dishwasher was unhooked and they stated they couldn't hook it up due to not being a licensed plumber. Ok, so we went to hook it up ourselves and it leaked. Brought a plumber out, and he stated that when removing the d/w the water line must be disconnected before pulling out the d/w. This was not done (as I seen them trying to remove the d/w and struggling and tugging and pulling BEFORE disconnecting the line). The plumber stated that by trying to remove it before the water line was disconnected put kinks in my copper line, which when trying to hook it up ourselves and push it in caused too much pressure and leakage.

Also, they remade an existing cupboard stating that it needed to be bigger to fit between the window and new pantry (which I was not told during bid and work to be done). However, they never came out to the house to see how much bigger which then caused a 1/2 gap between the window trim and new cabinet. The existing cabinet fit in a cut out that was specifically made for it, and when being redone they did not have the sizing correct. When I complained about this they said they didn't install the original work (which I did not know) and therefore not their fault. If they didn't do the initial installation, shouldn't they have been coming out to my house to make sure they had the correct plans for my kitchen?? Then there wouldn't have been sizing issues.

They also had to remove base trim to cut it down to fit the new pantry. They caused a chip in the corner to the adjacent trim and were not careful removing it which caused this. Then when the trim was put back in there was a gap on the whole wall between the wall and trim. When I asked them about this they told me that all my trim is caulked and this I would have to do. Which caulking is not typically done on an interior trim work (asked people in the business). Also, they left the part they trimmed off to have it fit, and there was no residue of caulk on the trim. So, they lied as they didn't want to come fix their work. I was told when asking peolpe in the business that all that needed to be done was the trim nailed into the studs which would pull it to the wall not causing a gap.

Lastly, when installing my crown onto the bathroom cupboard, the nails did not go into the cabinet, which did not secure it to the cupboard. When I told them this, they said it's not a structural aspect and the installer stated it was done correct. But, when I see gaps on the side because the nails go through the crown and into the air and not into a cabinet, how can he state that it was installed correct? When I tried to get them to work with me, it was just excuses from them, and they were not willing to fix the problems which I had pictures of to show them. I feel that they took the money and did a sloppy job. I have more work to be done with cabinetry and will never be doing business with them again. People make mistakes, and I understand that...but, if a business is not willing to work with you and say they made an error, then I have no respect for them or trust in their business. They wouldn't even return my phone calls, just happened to be "out" when I would call. Then emailed me. Which is also shady business and customer practice.

2
★★☆☆☆

I had a pantry and bathroom cabinet made to match existing cabinetry of a house recently purchased. They were able to match to the existing pretty well...however, when it came to installation it was done sloppy. First off the dishwasher was unhooked and they stated they couldn't hook it up due to not being a licensed plumber. Ok, so we went to hook it up ourselves and it leaked. Brought a plumber out, and he stated that when removing the d/w the water line must be disconnected before pulling out the d/w. This was not done (as I seen them trying to remove the d/w and struggling and tugging and pulling BEFORE disconnecting the line). The plumber stated that by trying to remove it before the water line was disconnected put kinks in my copper line, which when trying to hook it up ourselves and push it in caused too much pressure and leakage.

Also, they remade an existing cupboard stating that it needed to be bigger to fit between the window and new pantry (which I was not told during bid and work to be done). However, they never came out to the house to see how much bigger which then caused a 1/2 gap between the window trim and new cabinet. The existing cabinet fit in a cut out that was specifically made for it, and when being redone they did not have the sizing correct. When I complained about this they said they didn't install the original work (which I did not know) and therefore not their fault. If they didn't do the initial installation, shouldn't they have been coming out to my house to make sure they had the correct plans for my kitchen?? Then there wouldn't have been sizing issues.

They also had to remove base trim to cut it down to fit the new pantry. They caused a chip in the corner to the adjacent trim and were not careful removing it which caused this. Then when the trim was put back in there was a gap on the whole wall between the wall and trim. When I asked them about this they told me that all my trim is caulked and this I would have to do. Which caulking is not typically done on an interior trim work (asked people in the business). Also, they left the part they trimmed off to have it fit, and there was no residue of caulk on the trim. So, they lied as they didn't want to come fix their work. I was told when asking peolpe in the business that all that needed to be done was the trim nailed into the studs which would pull it to the wall not causing a gap.

Lastly, when installing my crown onto the bathroom cupboard, the nails did not go into the cabinet, which did not secure it to the cupboard. When I told them this, they said it's not a structural aspect and the installer stated it was done correct. But, when I see gaps on the side because the nails go through the crown and into the air and not into a cabinet, how can he state that it was installed correct? When I tried to get them to work with me, it was just excuses from them, and they were not willing to fix the problems which I had pictures of to show them. I feel that they took the money and did a sloppy job. I have more work to be done with cabinetry and will never be doing business with them again. People make mistakes, and I understand that...but, if a business is not willing to work with you and say they made an error, then I have no respect for them or trust in their business. They wouldn't even return my phone calls, just happened to be "out" when I would call. Then emailed me. Which is also shady business and customer practice.

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