Kalkstein, David, Md - David Kalkstein & Assoc

★★★☆☆

About Kalkstein, David, Md - David Kalkstein & Assoc

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Health & Medical

Health & Medical
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3.2 5
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They never answer the phone in a timely manner, they take forever to return messages. I have waited well over my appointment time. I was in the office on one occasion and a person who had a later appointment time was taken first and

3
★★★★★

They never answer the phone in a timely manner, they take forever to return messages. I have waited well over my appointment time. I was in the office on one occasion and a person who had a later appointment time was taken first and

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The staff rarely pick up the phone, and don't return calls promptly. The wait in the office for the appointed time is long because of triple bookings. The magazines are sparse and boring. The office is filthy. However, Dr. Kalkstein does give med samples. Other than that, nothing else to recommend except that it is close to my home.

0
★☆☆☆☆

The staff rarely pick up the phone, and don't return calls promptly. The wait in the office for the appointed time is long because of triple bookings. The magazines are sparse and boring. The office is filthy. However, Dr. Kalkstein does give med samples. Other than that, nothing else to recommend except that it is close to my home.

Pros: Dr. Kalkstein gives samples to save on Med costs

Cons: Staff and Office Space

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Dr. Kalkstein is extremely knowledgable and up to dat on medications that treat Psyciatric Diagnoses. He is quite efficient and seems to care. In my experience, Dr. Kalkstein has been accurate, intuitive, mindful, and realistic! I think he is terrific!

2
★★★★★

Dr. Kalkstein is extremely knowledgable and up to dat on medications that treat Psyciatric Diagnoses. He is quite efficient and seems to care. In my experience, Dr. Kalkstein has been accurate, intuitive, mindful, and realistic! I think he is terrific!

Pros: Dr. Kalkstein is a wonderful psychiatrist

Cons: The wait to see Dr. Kalkstein is at times lengthy

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They never answer their phones and when you finally give up and leave a message your call is not returned until at least the next day. Usually the call is not returned at all.

So you have to listen to the long and repetitive voice mail options over and over before being blessed with the opportunity to leave a message which will be ignored.

My futile phone calls are only to schedule appointments; God forbid someone has a real emergency like maybe they lost their meds and need a Rx called in, or maybe really need to speak to Dr. Kalkstein.

And when you do get an appointment, don't ever expect to be seen anywhere close to your appointment time. It's not unusual to sit in the waiting room (with the world's worst magazine selection) for 30-40 minutes. On several occasions I was kept waiting while Dr. Kalkstein schmoozed with pharmaceutical reps. And THAT is not just poor customer service but also rude.

1
★★☆☆☆

They never answer their phones and when you finally give up and leave a message your call is not returned until at least the next day. Usually the call is not returned at all.

So you have to listen to the long and repetitive voice mail options over and over before being blessed with the opportunity to leave a message which will be ignored.

My futile phone calls are only to schedule appointments; God forbid someone has a real emergency like maybe they lost their meds and need a Rx called in, or maybe really need to speak to Dr. Kalkstein.

And when you do get an appointment, don't ever expect to be seen anywhere close to your appointment time. It's not unusual to sit in the waiting room (with the world's worst magazine selection) for 30-40 minutes. On several occasions I was kept waiting while Dr. Kalkstein schmoozed with pharmaceutical reps. And THAT is not just poor customer service but also rude.

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I've only been to him but once so far, but his office has called me numerous times in order to schedule and re-schedule. However, I can NEVER GET THEM TO ANSWER THE PHONES when you call. Godforbid you miss an appointment, you are assessed an $85.00 fee! Yup - $85.00 if you need to cancel and cannot give 24-48 hours notice. So don't let your car breakdown on your way there or get a call from your child's school and have to pick them up instead of going to an appointment.

What's funny is, they can re-schedule you without any notice...

Forget all that, my real problem is the fact that if you call them it rings and rings and rings then a voicemail picks up press 1 blah blah blah press 0 for the front desk. So you press 0 and it rings and rings and rings then it goes to another voicemail "General voicemail for both Bala and Wilmington" press 1 for blah blah blah, press 0 for the front desk...press 0 and it rings and rings and rings...its a cycle that never ends! That alone will drive you crazy. Is that why they do it to make you insane so they always have patients?

1
★★☆☆☆

I've only been to him but once so far, but his office has called me numerous times in order to schedule and re-schedule. However, I can NEVER GET THEM TO ANSWER THE PHONES when you call. Godforbid you miss an appointment, you are assessed an $85.00 fee! Yup - $85.00 if you need to cancel and cannot give 24-48 hours notice. So don't let your car breakdown on your way there or get a call from your child's school and have to pick them up instead of going to an appointment.

What's funny is, they can re-schedule you without any notice...

Forget all that, my real problem is the fact that if you call them it rings and rings and rings then a voicemail picks up press 1 blah blah blah press 0 for the front desk. So you press 0 and it rings and rings and rings then it goes to another voicemail "General voicemail for both Bala and Wilmington" press 1 for blah blah blah, press 0 for the front desk...press 0 and it rings and rings and rings...its a cycle that never ends! That alone will drive you crazy. Is that why they do it to make you insane so they always have patients?

Pros: I'll get back to you on that

Cons: Answer the GD phone!

 

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