Tracey Roberts Salon

★★★☆☆
  • 6 W Main St

    Middletown, DE 19709

    Map & Directions
  • 302-376-5652

About Tracey Roberts Salon

Categories

Personal Services

Personal Services
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3.0 3
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Salon is adorable but very small. I recently tried them because I was unhappy with the way my hair had been being cut and colored by another salon in town over the past few months. The person doing my hair was very professional and did not ask who, how, where my hair was previously being done. I previously had a consultation at another salon and did not choose to have them do my hair because the stylist was so critical about the poor cut and color that i had. I was pleased to go in, express what I wanted and actually walk out getting what I wanted and looking great.

4
★★★★☆

Salon is adorable but very small. I recently tried them because I was unhappy with the way my hair had been being cut and colored by another salon in town over the past few months. The person doing my hair was very professional and did not ask who, how, where my hair was previously being done. I previously had a consultation at another salon and did not choose to have them do my hair because the stylist was so critical about the poor cut and color that i had. I was pleased to go in, express what I wanted and actually walk out getting what I wanted and looking great.

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I had a terrible experience and was so rudely treated by Ms. Tracey Roberts herself. I had a haircut by a junior stylist and was unhappy with the cut, which she knew right away I was unhappy bc she repeated that she could fix it if I did not like it. I cried for 2 days and called to get my $ back. Tracey called me promptly, apologized that I was unhappy and said she would send my $ back. GREAT. 12 days go by and no check. I call again and speak to Tracey except this time she goes off on ME, she sd there are 2 sides to every story and the stylist said my 6 yr old daughter distracted her and Tracey suggested I get a BABYSITTER when I get my hair done. She then sd don't ever come into my salon again and HUNG UP ON ME!!!!! Last time I checked stylists are in a customer service environment and I have never ever been so rudely treated. What happened to the customer is always right. The bottom line is I was a paying customer and unhappy with my cut and requested a refund bc to be honest I am tired of paying for stuff that I am not happy with. I would strongly recommend not being a patron of this establishment bc the bottom line is even the owner doesnt give a crap if you are happy or not!!!!!!!

1
★☆☆☆☆

I had a terrible experience and was so rudely treated by Ms. Tracey Roberts herself. I had a haircut by a junior stylist and was unhappy with the cut, which she knew right away I was unhappy bc she repeated that she could fix it if I did not like it. I cried for 2 days and called to get my $ back. Tracey called me promptly, apologized that I was unhappy and said she would send my $ back. GREAT. 12 days go by and no check. I call again and speak to Tracey except this time she goes off on ME, she sd there are 2 sides to every story and the stylist said my 6 yr old daughter distracted her and Tracey suggested I get a BABYSITTER when I get my hair done. She then sd don't ever come into my salon again and HUNG UP ON ME!!!!! Last time I checked stylists are in a customer service environment and I have never ever been so rudely treated. What happened to the customer is always right. The bottom line is I was a paying customer and unhappy with my cut and requested a refund bc to be honest I am tired of paying for stuff that I am not happy with. I would strongly recommend not being a patron of this establishment bc the bottom line is even the owner doesnt give a crap if you are happy or not!!!!!!!

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This shop is adorable they have a few different services they do at Tracey Roberts Salon. It is a owner operator salon that is on duty almost everyday so she is really available for what ever the needs of her or her staffs needs are. Nice place good prices and trend worthy.

4
★★★★☆

This shop is adorable they have a few different services they do at Tracey Roberts Salon. It is a owner operator salon that is on duty almost everyday so she is really available for what ever the needs of her or her staffs needs are. Nice place good prices and trend worthy.

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