World Gym

★★☆☆☆
  • 55 Village Sq Dr

    South Kingstown, RI 02879

    Map & Directions
  • 401-792-9800

About World Gym

Categories

Sports & Recreation

Sports & Recreation
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1.5 2
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I am a member of this gym as it is very conveniently located to where I currently work. This gym is very clean (the staff is always cleaning which is nice to see), has new equiptment and plenty of it, so I have rarely had to wait for the machine of choice to use.

The cons are definitely on the customer service side. One or two of the front desk staff members are pleasant but most have little or no customer service skills. I minorly injured myself on one of the weight machines and kindly requested an ice pack - the young man at the front desk looked at me like I had three heads, was rude in his response and acted as though it was the most annoying task in the world for him to reach under the counter to retrieve one of the ice packs. It was very odd. There was another customer at the counter who excanged looks with me as if to imply they noticed the attitude also.

In addition, the "complimentary" hairdryer in the women's locker room has been broken for months. Not a major drawback for me but I do hear aggravated comments from others who are in the women's changing area. It is the kind that is attached to the wall, but it seems as if one or two cheap ones in a basket on the counter top would be a nice option.

All in all a good gym, but definitely needs a customer service intervention.

1
★★☆☆☆

I am a member of this gym as it is very conveniently located to where I currently work. This gym is very clean (the staff is always cleaning which is nice to see), has new equiptment and plenty of it, so I have rarely had to wait for the machine of choice to use.

The cons are definitely on the customer service side. One or two of the front desk staff members are pleasant but most have little or no customer service skills. I minorly injured myself on one of the weight machines and kindly requested an ice pack - the young man at the front desk looked at me like I had three heads, was rude in his response and acted as though it was the most annoying task in the world for him to reach under the counter to retrieve one of the ice packs. It was very odd. There was another customer at the counter who excanged looks with me as if to imply they noticed the attitude also.

In addition, the "complimentary" hairdryer in the women's locker room has been broken for months. Not a major drawback for me but I do hear aggravated comments from others who are in the women's changing area. It is the kind that is attached to the wall, but it seems as if one or two cheap ones in a basket on the counter top would be a nice option.

All in all a good gym, but definitely needs a customer service intervention.

Pros: Clean, new machines and plenty of them

Cons: Some (not all) of the staff have really poor customer servic

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On a scale of 1-5 this gym earns a zero in customer service. Like other gyms, they will make you offers and not honor them in the end. Not worth the membership

0
★☆☆☆☆

On a scale of 1-5 this gym earns a zero in customer service. Like other gyms, they will make you offers and not honor them in the end. Not worth the membership

Pros: clean

Cons: Rude staff

 

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