Roto-Rooter Plumbing & Water Cleanup

★★★★☆
  • 35 Sunset St

    Rochester, NY 14606

    Map & Directions
  • 585-235-7990

4.1667 12
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I had a clogged kitchen drain on New Years Eve of all days! I called roto rooter and they scheduled me the same day a few hours later and even called me before arriving.The tech was nice and helpful and the whole service took only like a 1/2 hour, all fixed and ready to go for the party that evening.I would tell anyone with issues to give them a call, Thank You.

5
★★★★★

I had a clogged kitchen drain on New Years Eve of all days! I called roto rooter and they scheduled me the same day a few hours later and even called me before arriving.The tech was nice and helpful and the whole service took only like a 1/2 hour, all fixed and ready to go for the party that evening.I would tell anyone with issues to give them a call, Thank You.

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We wanted to let the owner Scott know what a great team of proffessionals you have working for you. Since when our problem began until the resolution last week, your guys were always there. Thanks to JAck, Butch, Derrick, Chris, Bill, Zach and Kyle. Keep up the good work. We appreciate all your hard work.

5
★★★★★

We wanted to let the owner Scott know what a great team of proffessionals you have working for you. Since when our problem began until the resolution last week, your guys were always there. Thanks to JAck, Butch, Derrick, Chris, Bill, Zach and Kyle. Keep up the good work. We appreciate all your hard work.

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Seniors Watch out! These guys will rip you off! Chris Mendick is cold, and "stands by their work", while telling his guys to sell you services/upgrades you don't need! No shame in charging 10X what a job should cost. Will continue to share my story how I was pushed around and told to just deal with it. (the service techs were nice), but Chris is ruthless and uncaring except for lining his own pocket.

1
★☆☆☆☆

Seniors Watch out! These guys will rip you off! Chris Mendick is cold, and "stands by their work", while telling his guys to sell you services/upgrades you don't need! No shame in charging 10X what a job should cost. Will continue to share my story how I was pushed around and told to just deal with it. (the service techs were nice), but Chris is ruthless and uncaring except for lining his own pocket.

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0 out of 1 people found this review helpful.

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5 stars rating! I have always been able to rely on Roto-Rooter for any and all of my plumbing needs. My technician, Terry, was excellent!!

5
★★★★★

5 stars rating! I have always been able to rely on Roto-Rooter for any and all of my plumbing needs. My technician, Terry, was excellent!!

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5 Stars - Mark did a great job for me! He evaluated the problem and explained what needed to be done so I could understand it. He fixed my plugged drain and cleaned up well after he was finished. Mark suggested ways to avoid plugging the drain in the future and even warned me about a potential problem with my dishwasher drain, which, as it turns out, he was correct about. I'll ask for Mark the next time I need a plumber.

5
★★★★★

5 Stars - Mark did a great job for me! He evaluated the problem and explained what needed to be done so I could understand it. He fixed my plugged drain and cleaned up well after he was finished. Mark suggested ways to avoid plugging the drain in the future and even warned me about a potential problem with my dishwasher drain, which, as it turns out, he was correct about. I'll ask for Mark the next time I need a plumber.

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I would highly recommend Roto-Rooter when having a plumbing problem. The serviceman sent to my home, Mark, was very patient, even when faced with the problems he ran into when fixing a leaky toilet. Because the plumbing was originally done by a "do it yourself plumber," there were more problems than expected, and Mark took it all in stride as part of the job. It was a job well done.

4
★★★★☆

I would highly recommend Roto-Rooter when having a plumbing problem. The serviceman sent to my home, Mark, was very patient, even when faced with the problems he ran into when fixing a leaky toilet. Because the plumbing was originally done by a "do it yourself plumber," there were more problems than expected, and Mark took it all in stride as part of the job. It was a job well done.

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Roto-Rooter provides quality services, with employees who take pride in the work they do. On Saturday, July 3, 2010 we called Roto-Rooter to repair a clogged drain. While preparing the night before for a party, our kitchen sink became clogged by placing potato skins in the garbage disposal. I called at 9am and by 11am they had a technician at our home. We had 35 guests arriving at 2pm and we were preparing for their arrival, washing dishes in the tub. We were informed by Joe Sewar, our service technician that skins of any sort should not be put in the garbage disposal due to their ability to clog drains. It took Joe 2 hours to clear the clogged drain because the clog was not in the main trap. We had a suspicion that there was a log standing clog in that drain due to prior small backups in the drain in the past. The potato skins were the last straw that completed the clog. Joe worked diligently knowing that we had a large party awaiting us. Even when it seemed that the drain would not be cleared, Joe persisted and finally was able to remove the large clog in the drain pipe before all of our guests arrived.
It is very rare today to find people who truly take pride in their work. Joe Sewar is a dedicated worker, who definitely takes pride in the work he does. Thank you Roto-Rutter for providing such dedicated technicians.

5
★★★★★

Roto-Rooter provides quality services, with employees who take pride in the work they do. On Saturday, July 3, 2010 we called Roto-Rooter to repair a clogged drain. While preparing the night before for a party, our kitchen sink became clogged by placing potato skins in the garbage disposal. I called at 9am and by 11am they had a technician at our home. We had 35 guests arriving at 2pm and we were preparing for their arrival, washing dishes in the tub. We were informed by Joe Sewar, our service technician that skins of any sort should not be put in the garbage disposal due to their ability to clog drains. It took Joe 2 hours to clear the clogged drain because the clog was not in the main trap. We had a suspicion that there was a log standing clog in that drain due to prior small backups in the drain in the past. The potato skins were the last straw that completed the clog. Joe worked diligently knowing that we had a large party awaiting us. Even when it seemed that the drain would not be cleared, Joe persisted and finally was able to remove the large clog in the drain pipe before all of our guests arrived.
It is very rare today to find people who truly take pride in their work. Joe Sewar is a dedicated worker, who definitely takes pride in the work he does. Thank you Roto-Rutter for providing such dedicated technicians.

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I had to have a few different odd jobs done that I had Roto-Rooter come and fix. New kitchen sink installation, ice maker installation, upgrade of our main line, a few leaks and a tub that needed fixing to just name a few. The plumber was very nice and did a wonderful job of explaining everything and answering all of my questions. He did a great job of fixing everything in a timely manner and the price I believe was very reasonable. I would definately use them again and have already told my friends about him since he did such a great job. I put 4 stars just because he could have swept the floor afterward and made a better effort to clean each area better but honestly, it wasn't that big of a deal. I would still go to them for service again.

4
★★★★☆

I had to have a few different odd jobs done that I had Roto-Rooter come and fix. New kitchen sink installation, ice maker installation, upgrade of our main line, a few leaks and a tub that needed fixing to just name a few. The plumber was very nice and did a wonderful job of explaining everything and answering all of my questions. He did a great job of fixing everything in a timely manner and the price I believe was very reasonable. I would definately use them again and have already told my friends about him since he did such a great job. I put 4 stars just because he could have swept the floor afterward and made a better effort to clean each area better but honestly, it wasn't that big of a deal. I would still go to them for service again.

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My service appointment was great. They really go out of their way to explain what's going on with the problem, in my case toilets/pipes. Though pricing may be an issue for some folks that have written, just remember - YOU GET WHAT YOU PAY FOR. Of course there are different experiences with varying servicemen, but just going on my experience, I would definitely use these guys for anything that I couldn't do myself.

5
★★★★★

My service appointment was great. They really go out of their way to explain what's going on with the problem, in my case toilets/pipes. Though pricing may be an issue for some folks that have written, just remember - YOU GET WHAT YOU PAY FOR. Of course there are different experiences with varying servicemen, but just going on my experience, I would definitely use these guys for anything that I couldn't do myself.

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Second experience with roto-rooter. This time we needed a new water heater installed and our gas lines updated to code. Service was professional and prompt. Serviceman explained what he needed to do to update lines to code. Problems I had was that it cost more than I was expecting...they did not take away the old water heater(not that big of a deal because someone picked it up later that night)...took longer than expected since the man did not have all the parts he needed.

3
★★★☆☆

Second experience with roto-rooter. This time we needed a new water heater installed and our gas lines updated to code. Service was professional and prompt. Serviceman explained what he needed to do to update lines to code. Problems I had was that it cost more than I was expecting...they did not take away the old water heater(not that big of a deal because someone picked it up later that night)...took longer than expected since the man did not have all the parts he needed.

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The service was prompt (in a Saturday Night), courteous and professional, although in the pricey side.

4
★★★★☆

The service was prompt (in a Saturday Night), courteous and professional, although in the pricey side.

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roto rooter plumbers 3/10/10 the service technician was very friendly and did a great job

4
★★★★☆

roto rooter plumbers 3/10/10 the service technician was very friendly and did a great job

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