My cat has been ill for months. I asked Dr Whalen the same question several times, do you think he has cancer? My friends dog had similar symptoms when he had cancer (weight loss, low grade fever, infections and itching)
She kept saying NO and kept saying he had a food allergy and sold me almost $1000 in hypoallergenic food. He never got better and I took him to a new place where they found a lump on him I missed (and so did two vets at woodstock) and they did a biopsy and he has cancer!! It had spread but they were able to get it. I should also mention that the average visit at vca woodstock is about $500.
I didn't realize that was so high until I started going to a new place.
At the new place an exam, a biopsy, bloodwork and food for my cat was only $211. If I had that at woodstock it would have been $900 (I called and checked)
STAY AWAY FROM THIS CLINIC!!
This is the worst vet we have ever been to.
They seem to be a little too concerned with selling you teeth cleaning.
The vet took out cat away for a long time, then at check out we saw that she performed a bunch of unnecessary services that cost $50 each without our permission. We have been overcharged on our bill twice, one time we were charged and given double the medicine in a prescription and could have overdosed our cat if we didn't pay attention.
Phone calls will not be returned.
Your pet will be misdiagnosed.
1 out of 2 people found this review helpful.
I found this clinic to be very caring and professional as well. Jaime went over every thing with me a was great with my dog. I appreciate finding such great care close to home.
I'm going to have to agree with Oregon98. I have spent close to $1000 at this vet and they still don't know what is wrong with my cat. I always have a different vet, they are always rushed and everything just seems to be about milking me for money. They really don't seem to care about me or my pet, and they made a diagnosis of one thing but said I just had to get a $300 test to confirm and it turns out - that wasn't it.
Instead of calling me and discussing different options, I had to bring him back in and pay another $65 to discuss more tests. The recommend expensive tests and when they turn out fine, they charge me for bringing him in again. This has happened 4 times now and most of the tests don't even fit his symptoms when I go look it up online.
The mark up on their medicine is almost unbelievable. Triple what it is anywhere else. The vet I had for ten years retired so I gave woodstock a try. I really feel taken advantage of. I have tried to call and complain but even the receptionist is so busy she can't even sit on the phone with me without putting me on hold 50 times.
Julie the morning receptionist looks like a gang member and like she will shank you. Such a bad attitude!
I have been using Woodstock VCA for my 3 dogs for several years due to their proximity to my home, but rarely have I had a pleasant experience. They are overpriced, their veterinarians are not terribly friendly nor are they concerned with the fact that, while I love my creatures, I am not going to spend money on unnecessary treatments. They often seem put out at starting small on testing and treatments and working up as needed.Their customer service is the worst I have ever seen in a vet clinic. Based on past experiences, I expect vet staff service to be friendly and helpful and concerned. Instead, VCA is apathetic at best. After 4 years of dissatisfaction and several poor experiences just trying to pick up the prescription dog food I order every month, I am finally done with Woodstock. I will happily drive 12 miles out of my way to get better service.
Woke up this morning and found my cat in distress. He was in labored breathing and drooling. I thought I was going to loose him. So I took him to the nearest Vet. to me which happened to be Woodstock VCA. Only to find out that they open at 7:00 AM but the vet does not come in untill 8:00 and they do not keep animals over night. So I was advised by the receptionist that I could wait for the Vet. or take my cat some where else.It was no big deal to her. So I decided that if I had to wait until 8:00 I would take him to his own Vet. its there lose because I pay cash and I pay on the spot plus I leave reviews good or bad.
I took my dog to Woodstock from 2001 until yesterday and was always impressed with the care they provided. Woodstock has been through a number of changes over the years, and we stuck with them. Despite those changes my dog was always welcomed as family and well cared for. Any business can try and sell extras, and it's the role of the consumer to decide what's best for them. Do research and establish your own informed opinions.
My dog was diagnosed with cancer in February of this year. Woodstock referred us to Oncology at VCA Raleigh HIlls where we proceeded with therapy. The experience and level of care received was second to none.
Yesterday my dog lost his battle with disease, and we ended his suffering back at VCA Woodstock. The staff was incredible, giving us the time we needed to say our goodbyes and help him move on. It was a horrible day, but was made a little better by the fact that the staff shared it with us with tears, hugs and reassurances. They care about the health and lives of their patients and the ongoing experiences of their patients' families.
I don't get why these other reviews are so negative. I recently moved to the Woodstock neighborhood in Portland, OR from L.A., where I was a regular client at a VCA there. So I decided to give the local VCA hospital here a try. They were wonderful! The second I walked in, this place seemed so nice. In fact, my dog even liked it (and she hates everything to do with vets). They greeted me and my dog, gave her treats and made her feel comfy. The vet, Dr Horlings, spent a ton of time with us, even though we had a free first exam coupon from their website. I never felt like a ""number"" as another review said. On the contrary, I was treated like their best client and the prices seemed on par with other similar clinics that I called before making my appointment. I will be going to VCA Woodstock from now on.
I don't really have any complaints about the Woodstock VCA - I went in there this past weekend with a free exam coupon, but I was charged $4.99 for a ""biohazard"" waste deal. The receptionist didn't charge me because I had a free exam coupon and it wouldn't be fair if I had to pay after thinking it would be free. They were very friendly to my dog, made him feel comfortable, and didn't push any products on me or tell me I needed to buy stuff. I felt that one of the techs was a little standoffish, but I think it was just her personality and I didn't take it personally.
Pros: Feels like ""home"" and doesn't really look like a hospital
Cons: Techs weren't as friendly as I expected
They made me wait a hour before seeing me and my pets and after that they made me wait another hour in the examination room. I brought $300 and a coupon for a free first time visit and they treated me as if I was some scum of the earth charity case. After paying $300 dollars for my cat and dog's yearly shots. They informed me that it would not cover the license fee and they where going to have report me to the pound.
Not mention my dog had a ear infection and the Dr said she would give prescription for and then forgotten and told me when I called back that I would have to comeback in and pay another $50 plus lab fee's for a ear culture. I also told her while I was there, that I had noticed some moles one my dog and she told me she would look at them some other time ""when I spent more money on labs"".
My dog had an exam here when we first moved to Portland last fall (even with a coupon it was very expensive). In the spring I noticed the teeth in the back of her mouth looked awful, and took her back.
They charged $700 for cleaning her teeth and extracting 3, one big and two small. I felt strongly that they had missed examining her teeth when she was first seen, and expressed my feeling that they should take responsibility and reduce the charges. No go.
I stupidly went back a third time to get some eye ointment for my dog, who'd had an eye infection before. They pushed for an unnecessary expensive eye exam before giving me the ointment. That was the end.
I have an appointment Monday with another vet for a $150 tooth cleaning. They will charge $6 to $25 per extraction if any are needed.
Save your money and go elsewhere!
I have been going to woodstock for over 4 yrs now and have had no issues with them what so ever! The staff is wonderful and always make a point to go out of their way to greet my animals especially my Doberman Casper, which I am beginning to think he is their favorite lol! In fact today I dropped him off for a surgery to remove a mass from is tummy area. When I dropped him off they more then listened to my concerns and my dogs issues, the vet even came out to discuss my concerns! Wonderful wonderful staff at woodstock, expensive but what vet isn't! I would recommend them to anyone who asked!
Cons: Not open on weekends
This is the 3rd time I have given this vet center a try. What we have here is corporate animal care. Staff spent little time with me; did not provide thorough options or treatment; did not explain the treatment; and wanted me to take my cat to their business partner-an after hours emergency vet which would have cost me hundreds. On each visit I have had to call after the appointment because there was something that wasn't explained thoroughly. The vet treated me like a number. If you really want the best care for your animal, avoid this business. At the end of my visit I was given a piece of paper with instructions versus 1:1 information. The staff is rushed and chaotic.
Pros: conveniant location for Woodstock
Cons: as indicated in review
I made a follow-up appointment for my dog after she had been to Dove Lewis for bloating. I had an appointment for 9:00 am in the morning. I had taken the time off of work. It was on a Monday, since they are not open on Saturdays.\r
When I got there I said who I was and I was a little early. The receptionist didn't even say a word back to me or smile or anything. We sat and waited for one hour with no acknowlegment from her. My dog whinned the whole time. Finally I said that we couldn't wait any longer and left. She said nothing to me. Not even sorry. I had been the only other customer there with an exception of a few people coming in to buy advantage - which they had none. I will never go back to them. Besides that we never got out of the place without a huge bill.
Pros: Close to our home
When I took my old cat in for shots, I was shocked at all the procedures suggested, and even more shocked at the prices! When I told friends how much my vet charged, they too were shocked. I felt guilt tripped into paying for services I couldn't afford- but I thought the staff was caring and friendly.\r
Then my husband took our puppy in, and had a very negative experience. They took the dog to another room for the exam, and then charged for things they had done without prior discussion. At a follow up appointment, no one knew wat had taken place at the first visit! And they were rude about it!\r
I would not recommend taking your pet to this vet.
Pros: one of the nurses and the receptionist are very nice
Cons: the rest of the staff is rude and pushy, it is expensive
I used to take my dog to Rose City Vet (who are great!), but was looking for a vet closer to my house. My dog was limping and I took her in last week. They took us into an exam room and told us we needed to wait because an emergency had come in. Then, the vet came in for her very brief ""exam"". We explained that she had been limping, and we weren't sure what caused it. She told us our dog needed knee surgery for luxating patellas and we discussed her options. We felt rushed, but we understood there was an emergency situation and we were just relieved to know what was causing her problems. Over the next two days we continued to monitor her and noticed her limping was getting worse. Eventually, we realized it was her paw giving her issues. We looked closely and saw that her paw was torn, infected and double in size. We were frustrated that the Woodstock Vet Hospital never even looked at her paw in the first place! They assumed it was her knees causing the limping. We took her to Rose City because Woodstock was closed on Saturdays. On Monday I called Woodstock and explained the situation to the receptionist. She was very understanding and apologized. I then spoke with the Vet who was less than understanding. She told me she gave us a thorough exam (she didn't) and this must have happened after she left the vet (it didn't). She was so rude and I was trying my best to be graceful and professional about everything. We had hoped they were sympathetic and gave us some kind of credit - even a partial office visit credit. They refused to do anything and acted like they could care less about losing our business. We are going back to Rose City Vet and will never bring any of our animals back to this vet. I encourage you to do the same!
I have to agree with the gentleman who thought that the vet was not that nice at this clinic. They seemed very cold and over priced. Even though they are the closest vet to my house I choose to go some where else. When I go to the vet I don't want to feel uncomfortable or put out and both times I did. Sorry Woodstock Vet Hospital but it's gonna take more then just proximity to keep me and my pet as a loyal customer.
Pros: Clsoe to my house.
Cons: I feel like they don't care.
We have used Woodstock Veterinary Hospital for at least 4 years. Our needs have been met with their services to date. We have used other vet clinics/hospitals in the past who have been more expensive than Woodstock, so we feel they are reasonably priced. \r
It is my experience that the vet techs are superb. The office staff is caring. Our favorite vet is Amy Horlings, she rocks!\r
Regarding billing, payment is due at the time of service, as is with many vet hospitals. The staff is caring. There is more than one vet. There are times when you have to keep on top of things - for example we wanted a RX for a years supply of medication via mail-order for one of our pets. Getting this was not as simple as it should have been, however, we were able to do so. \r
One of our dogs needed TPLO surgery. We chose to take her to a vet other than the one recommended by Kirk Miller, we feel we made the correct choice in doing so.\r
On the down side, we have received a vaccination reminder card in the past for a pet who had been put down at this office, so, in the case of a feline who had recently died tragically this week, I requested they mark her file so that we do not receive vaccination reminder cards for Sami. We had also received incorrect vaccination reminders, which required a few calls to the office to correct. \r
Overall, I do recommend Woodstock Vet Hospital. I just called and got an appointment for my surviving cat.\r
I had taken my dog and cat to Woodstock VCA Animal Hospital for a year. Literally, when I acquired my puppy, I called Woodstock to arrange the vaccination schedule, to arrange his neutering.. I had my cat's vaccinations updated. I bought my Revolution through them. When I needed to board my dog, I used a boarding service run by one of their vet techs. My dog ripped his toe nail off, and after calling Dove-Lewis's emergency line, I determined that it was important to take him to the vet. Money was a little tight at this point, and when I asked if I could pay half of his vet bill, they said no. They were completely unwilling to work with me on some sort of payment plan, despite our previous extensive business relationship. About a month or so ago I adopted a dog who it turned out had a bladder infection and four massive stones. When I asked how much surgery would cost, they said $1200 for the surgery alone. After calling around I discovered that three other vets would do the surgery, with all included fees for between $700-900 dollars. Dr. Kirk Miller, while realistic and honest, was hardly compassionate or personable; his whole attitude was, ""she's going to need the surgery.. and we'll wait until you get the money."" He answered all of our questions very quickly, and I never felt like he wanted to give us more than ten minutes per vet visit. The only positive things I have to say about this animal hospital is that the facility is clean and the staff are polite and capable. Otherwise, they are overpriced and don't seem to really care. \r
Pros: Nice location in Woodstock, office staff are polite, vet is capable
Cons: Overpriced, inflexible, and in general don't seem to care about animals