Rossetti Optique

★★★★★
  • 21 High St

    Medford, MA 02155

    Map & Directions
  • 781-393-5700

About Rossetti Optique

Hours
Mon-Fri 10am-6pm, Sat 10am-4pm

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5.0 4
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I actually found this place by reading reviews at citysearch.
My 5 year old was getting glasses for the 1st time and we wanted to ensure we were not rushed into a decision and received great customer service.
I also needed glasses and needed to find a place that was not going to rush us and could offer guidance but also listened to what I wanted.
Not only did he special order the glasses we wanted for my daughter I was able to find ?the pair? I wanted without any pressure.
I actually had gotten the prescription filled by a doctor that works with Lens Crafters but hated the service as far as getting the prescription filled. They were very busy, couldn?t help when we needed and you get the assistance when you don?t need/want it. I find this happens in a lot of larger places. I admit I was worried about going to a ?Mom and Pop? place since they might not have all these fabulous deals, coupons and specials. He (Umberto the owner) was able to work with me and I got an even deal then the large chain stores and customer service that just doesn?t compare.
I won?t ever bother going somewhere else and if you need glasses this is ?the place?.

2
★★★★★

I actually found this place by reading reviews at citysearch.
My 5 year old was getting glasses for the 1st time and we wanted to ensure we were not rushed into a decision and received great customer service.
I also needed glasses and needed to find a place that was not going to rush us and could offer guidance but also listened to what I wanted.
Not only did he special order the glasses we wanted for my daughter I was able to find ?the pair? I wanted without any pressure.
I actually had gotten the prescription filled by a doctor that works with Lens Crafters but hated the service as far as getting the prescription filled. They were very busy, couldn?t help when we needed and you get the assistance when you don?t need/want it. I find this happens in a lot of larger places. I admit I was worried about going to a ?Mom and Pop? place since they might not have all these fabulous deals, coupons and specials. He (Umberto the owner) was able to work with me and I got an even deal then the large chain stores and customer service that just doesn?t compare.
I won?t ever bother going somewhere else and if you need glasses this is ?the place?.

Pros: customer service, you wil not be just a number

Cons: website was a little much and I thought this would be a very expensive "boutique like" place

.

After receiving a flyer on my front door I decided to take a trip to Rossetti Optique. As soon as I walked into the business I felt extremely welcomed. The customer service was impeccable. The young owners were very perfessional and at the same time very personable. Once my eye exam was finished I was able to browse Rossetti's great selection of designer frames. Roberto was very efficient in helping me decide on the right pair for me. I did not feel like any ordinary customer, I was treated as a friend. I was not rushed or coerced into buying just any pair of frames. I highly recommend their services. I will definitely be visiting Rossetti Optique again in the future.

Gratefully,
Jojo Guilherme

2
★★★★★

After receiving a flyer on my front door I decided to take a trip to Rossetti Optique. As soon as I walked into the business I felt extremely welcomed. The customer service was impeccable. The young owners were very perfessional and at the same time very personable. Once my eye exam was finished I was able to browse Rossetti's great selection of designer frames. Roberto was very efficient in helping me decide on the right pair for me. I did not feel like any ordinary customer, I was treated as a friend. I was not rushed or coerced into buying just any pair of frames. I highly recommend their services. I will definitely be visiting Rossetti Optique again in the future.

Gratefully,
Jojo Guilherme

.

Took my dad to have a glasses prescription (from elsewhere) filled. Prescription for bifocals. Product purchased in the end was a pair of light, titanium bifocals, with transitional lenses (turns darker in bright light). We were the only customers at the time. Umberto, the owner, was the only one there and gave us great personal service. He was very personable, professional, and knowledgeable about his products (and insurance policies too, which is nice). We were able to decide what we wanted in a relaxed atmosphere. He made good recommendations, but no pressure. Same courteous service when we went back to pick up the glasses a week later. They seem very well made. I am very glad to have stumbled on this local store. The store just opened a few months ago; I hope it continues to do well and able to offer the same pleasant, personal attention to its customers. Doesn't seem like there is a huge inventory but pretty good and everything was tidy and well set up. Highly recommend.

2
★★★★★

Took my dad to have a glasses prescription (from elsewhere) filled. Prescription for bifocals. Product purchased in the end was a pair of light, titanium bifocals, with transitional lenses (turns darker in bright light). We were the only customers at the time. Umberto, the owner, was the only one there and gave us great personal service. He was very personable, professional, and knowledgeable about his products (and insurance policies too, which is nice). We were able to decide what we wanted in a relaxed atmosphere. He made good recommendations, but no pressure. Same courteous service when we went back to pick up the glasses a week later. They seem very well made. I am very glad to have stumbled on this local store. The store just opened a few months ago; I hope it continues to do well and able to offer the same pleasant, personal attention to its customers. Doesn't seem like there is a huge inventory but pretty good and everything was tidy and well set up. Highly recommend.

.

I've bought from Rossetti Optique my last reading and sun glasses. I am very pleased by both the products for the design and for the material their made of, they're very light , you almost don't feel them , and they're also very resistant. I tend to accidentally trow my glasses (especially my reading one) on the floor all the time so for me is very important to find something durable, that doesn't break easily. And those are the ones!
I must say the customer service was also very welcoming and friendly . They don't try to put on you what they want you to buy, but they first ask you what kind you like and then they give you some suggestions. When I went there to buy my sunglasses I spent 30-40 min to decide ( i didn't know what i wanted) but the guy stayed with me all the time helping me to decide (not deciding for me!) .

2
★★★★★

I've bought from Rossetti Optique my last reading and sun glasses. I am very pleased by both the products for the design and for the material their made of, they're very light , you almost don't feel them , and they're also very resistant. I tend to accidentally trow my glasses (especially my reading one) on the floor all the time so for me is very important to find something durable, that doesn't break easily. And those are the ones!
I must say the customer service was also very welcoming and friendly . They don't try to put on you what they want you to buy, but they first ask you what kind you like and then they give you some suggestions. When I went there to buy my sunglasses I spent 30-40 min to decide ( i didn't know what i wanted) but the guy stayed with me all the time helping me to decide (not deciding for me!) .

Pros: great price and quality. great costumer service

Cons: didn't find any

 

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