While I hope I do not run into plumbing issues in the future, I would call Roto- Rooter up without a second thought if I do. Quality of work is important to me, but just as crucial to me is the quality of customer service. Cliff arrived during the allotted appointment time, quoted us a price, explained the work he would be doing and went to work quickly. No one wants to feel fleeced or talked down to and Cliff Brooks does not do that in the slightest. He explained what he did and exactly how our home drainage was working. He gave me a written guarantee and said that they stand behind their work and wants us to call them back if we have any issues. I give Roto-Rooter and their technician, Cliff Brooks, a two thumbs up.
We came home from vacation to find our basement flooded from a leaking water supply line. The ceiling tiles were so full of water that they had crumbled and fell onto a carpeted floor. Not the way that you want to be welcomed home! Needless to say, the stress level went right back up.
We called Roto-Rooter and they quickly came to our rescue. The customer service agent and the Technician, Tyler Waters, were extremely professional and courteous. Couldn't have asked for more prompt service, especially on a Sunday, as the technician was here within an hour and a half from my phone call. We would like to thank both the customer service agent and the Technician for being so prompt and professional. It speaks very well for Roto-Rooter.
Water on a hardwood floor from a leaking toilet. Called at 5pm and still no one arrived by midnight. Had to call in an insurance reclamation company to clean up the mess leak created. Roto Rooter finally showed up the next morning, two hours late. Plumber was a good guy. Problems were not his fault.
Roto Rooter is dispatched from Chicago. Right hand didn]t know what left hand was doing. Could never give me a time tech would arrive. Only, if they can't make it we will call and let you know.
No commitment, even within prescribed timeframes they establish.
Plumbing cost was a lot less than the damage it caused, which to date is $3,252 plus cost for clean up I've not seen yet.
It just felt like they lied to me during the process. If they couldn't come, why not just say so and I could have gotten someone else who could.
My water heater was leaking.I called late on Saturday afternoon and they kept me updated on the time they would be there. The technician was very helpful and professional. He arrived Sunday morning on time and completed the work quickly. I would certainly use them for any plumbing work.
My experience with the plumber that came to my house from the Atlanta location is that he was professional and knowledgeable. He arrived, introduced himself and looked at my problem. \r
I had an emergency leak at my water main outside. I recently had an irrigation system installed. The PVC pipe had cracked at the start of the pipe coming from the water main. Since the irrigation system is covered I also called the company to inform them of the problem. The independent contractor told me the system is under warranty and I told him I had called a plumber to fix it. \r
I called Roto-Rooter and they accommodated me by sending someone out as soon as possible. After accessing the problem and providing a free estimate on the price to fix it, I believed it to be too high. $700 was the initial price to repair a cracked pvc pipe. The plumber told me about the coupon on the companys website. Even with the discount and him planning to use some of the parts I bought myself, I determined it was still going to cost too much, $460. \r
I was also in contact with the irrigation guy that installed my system and knew of the problem. I told him the price since his company will be paying for it, and he told me also he thought the price was way too high, and to have the plumber on site stop working. He then called another plumber to come fix the problem. \r
Before I knew he planned to call another plumber, I authorized the repair through Roto-Rooter. The plumber dug out about three-four shovels of dirt before I stopped him and explained another plumber is on the way. Keeping with his professionalism he stopped, packed up his things and told me what it would cost since he started. I paid him $125 service fee/partial work. He explained the review process and went on his way.\r
The plumber was knowledgeable and professional and thats how I was able to get to at least two stars. I wish I had not allowed him to put shovel to dirt as I think $125 is too much for shoveling four piles of dirt\r
Awesome service by Roto Rooter in Atlanta--We contacted Roto Roter because we were having a backup problem on the main level of our home. The plumber came out to clean out the line only to find that we had a collasped pipe under our front lawn--MAJOR PROBLEM! The technician setup everything that needed to be done, and explained it in detail and in writing--PERFECTLY. All participating professionals were set in place-the digging (6ft down), locating the problem and fixing it. I watched the entire job and were extremely satisfied with the outcome. They finished in a timely manner and cleaned up the entire area. I highly recommend Roto-Rooter in Atlanta GA for any plumbing problems. The Edwards, Covington GA
fabulous Plumber in Atlanta
my diamond pendant fell down the bathroom sink and in a panic I called Roto-rooter. The plumber was at my house within 2 hours! He was friendly and efficient and saved my diamond!
About 1:30PM today (Saturday of Thanksgiving weekend), we noticed some serious flooding in the garage and basement bathroom. After contacting our Home Warranty company to try to find a plumber (fruitless after 3 separate calls), we went old school. \r
We called Roto-Rooter around 3:30PM. They had someone at our door by 6:45PM, repair work done by 8:00PM. Everyone else said we would have to wait until Monday. I can now use water in peace. Got it done in time to take the wife and kids to the movies afterwards, and I could still afford to buy tickets.\r
The best part was that Mike, our serviceman, was the nicest, most conscientious contracter I have ever worked with. Don't call anyone else, just go right to Roto-Rooter. Thanks Mike - you guys rock.
The plumber here in Atlanta, GA did a great job on getting our clog removed.
Had two leaking hot water heaters replaced today by Lamont. Lamont was honest, informative, courteous . . . he even followed me to HomeDepot with the broken water heater in his van (which was still under warranty) so I could get a pro-rated refund on the broken unit. I thought that was ""above and beyond."" In my opinion, Roto-Rooter (and Lamont) is/are the best plumber in the Atlanta area. Will certainly use for all our future plumbing needs, and will always ask for Lamont.
Today, plumber, Dwayne S. returned to our home to do some work on a sump pump for us. And I don't know how many customers he has in the Atlanta area, but he is AWESOME!!! In fact, I ""signed up"" to have Dwayne be the only plumber that works on any plumbing issues we might have :-). These days, it's hard to find people with good customer service. And right now, I am thanking God for Dwayne. He does good work and he's definitely ""good people"". Thanks Dwayne!!
FAST AND SPEEDY SERVICE WITH A SMILE. I CALLED AND HAD SERVICE WITHIN AN HOUR, AFTER ABOUT 30 MINUTES RELIEF WAS JUST A FLUSH AWAY. BEN WAS FRIENDLY AND WENT RIGHT TO WORK. THANKS BEN FOR YOUR PROFESSIONAL SERVICE.
Greatest plumber in Atlanta! Fast, efficient, nice, and good at what they do.
I had a few problems in my home with the plumbing. I wasn't sure I needed a plumber, but my wife wanted me to call one for peace of mind.
I called Roto Rooter at 8:00 AM on a Friday and they had a plumber at my house by 10:45 AM the same day! What amazed me was that my call was NOT an emergency!
The plumber they sent, Darin, took his time with me an answered EVERY question I had. He gave me solutions to my problems! I am 44 years old and I have dealt with a lot of different service professionals, and I can honestly say that I am very happy with the attention paid to me by Darin and Roto Rooter.
I've lived in Atlanta for 4 years now and has only used Roto-Rooter for my plumbing needs. I scheduled my service online and the plumber came after just a couple of hours and finished the job (which was to install my kitchen faucet and unclog the garbage disposal sink) in just half an hour... and this was the 4th of July holiday!! My plumber, Dave, was professional and very knowledgeable. I would highly recommend Roto-Rooter for your plumbing needs.
I was extremely happy with my service today with Roto-Rooter. After two days of trying to get my bathtub and toilet to drain with Draino to no avail, I called in Roto-Rooter. The Master Plumber, Kostadin Bogdanov, was very courteous and knowledgeable. He examined and explained where my plumbing problem(s) were and fixed them in a very satisfactory manner. I think Roto-Rooter's service was great and I would recommend them to any friends needing a plumber.
After a ""wet"" morning with broken kitchen faucet and friend's attempt to replace the faucet, we discovered rusted pipes in the kitchen. Anxious over finding a qualified and trustworthy plumber, we were referred to Roto Rooter. Vladimir did an excellent job, pointed out some pipes that did not need to be replaced at this time, but to keep an eye on them (aka, saved money and didn't try to upsell and overcharge). Vladimir did a great job. I highly recommend The Dunwoody Place Roto-Rooter and will use them again. Pleasant, clean, professional.
The tech did not ever get discourage and stayed till he got the job done. The tech Shawn #125-2546 was very professional and very determine to get the job done. The job took some hours, but he did not give up. Thank you because we did not make it easy. He kept it cool because we did have two dogs that were not friendly well at least one of them, but he did not let that discouge him from getting the JOB done beautifully. Will always call on Roto-Rooter (hopefully no time soon)lol Thanks Again
April 25,2011 Elizabeth Williams
After discovering early this morning that there was a plumbing problem, I was certain that I should call Roto- Rooter, Bob Cherry the plumber arrived within 45 minutes after I had placed my call for help. Mr. Bob, was very courteous and professional as he went about accessing and diagnosing the situation at hand. I very much appreciated his consideration and concern for the expensive estimate and the alternatives we could choose for financing this project. Everything that had
to be done to resolve this plumbing problem was done in a satisfactory and timely fashion. Thanks
again for such professional and prompt service Roto-
Rooter, you are a company of your word! We are appreciative for the service we received.
I called Roto Rooter in Atlanta about 10:00 in the morning, the plumber (DAVE) came, he was very courteous and polite, Dave gave us an estimate, did the job and was finished in a timely manner. Thanks Roto Rooter
The hot water heater went out so we called Roto Rooter at 3:00 on Friday afternoon. Dave (the plumber) came out and installed a new water heater and fixed the pressure problem we were having. Even though it was late Friday afternoon, he finished the job that day. Great service!
You see the trucks all the time, so when you have a plumbing problem you just want to get an estimate. But, when Vladimir showed up and looked over the problem and gave a great estimate, how could you refuse. He unloaded his materials off the truck and started the job. He kept me informed on what he was doing and why. He showed me what had come out and told me why and what would need to be done further. I would recommend this to anyone with plumbing problems. GREAT JOB ROTO ROOTER!
Vladimir came to my house within an hour of my call to Roto-rooter......I was just going for an estimate but, as my previous two experiences with them were so good, I decided to just go ahead and let him replace my ugly old sink with a beautiful pedistal sink-not the easiest install for Vladimir but very well done (working on older houses always bring surprises!)
Roto Rooter plumber Kostadin was honest and thorough in describing the problem. He then went out of his way to accomplish needed repairs, even though that required a special trip through rush hour traffic. His service went beyond what one could normally expect from a service call.
My husband tried multiple times using multiple methods to patch the leaky pipe but after the third try he decided it was time to call a plumber. I recommended this in the beginning, but got the eye-roll. The guys from Roto-Rooter got there later than they originally thought they would by a few hours, but repaired the pipe so quickly, that we both wish we had called them at the first sign of this leaky pipe instead of enduring 24 hours without water and a smelly wet basement.
Its always mighty disconcerting when something goes wonky in the pipes under my house. However, both times that Ive had some sort of emergency, those guys from Roto-Rooter were there right away, bringing along the tools and the expertise to clear up my problem quickly and efficiently. Last weeks issue was the biggest mess yet. A clogged sewer line between my house and the street was causing a terrible backup, with stinking sludge flooding my basement. I went online and made an appointment for early the next morning. The Roto van rolled up right on time, and in less than an hour the problem was solved. These guys were sure were life-savers! Now I can finally get things back to normal here at home.
I had my sewer line back up due to an ongoing root problem. Bob arrived about an hour later after I called for service. He tried to snake the line out and got it flowing some. For no additional charge he used a video camera to show me where the problem was. He gave me a quote of how much it would cost to repair the blockage near the street and put in a cleanout. I liked the price and it was repaired before the day was out. I have never seen such a huge root growth and I still don't see how it was flowing at all.
I recently used a plumber from Roto-Rooter, and found their service to be above average from what I would normally expect. The plumber, originally from Atlanta GA, was efficient and knowledgeable. I would recommend them to others.
My husband noticed our hot water heater was leaking on Saturday afternoon and did not think the issue could wait until Monday to call Roto Rooter. He called and spoke to Darin who said he would arrive wihtin the hour. To my surprise, he arrived wihtin 45 minutes and offered a free estimate. The free estimate, along with Darin's courteous and professional opinions sold us on allowing him to install a new hot water heater. Upon completion of the job, we were satisfied and would recommed Roto Rooter to our friends and family.
We called the main number and they were at our house within the hour even though it was not necessarily an ""emergency"", but being pregnant I needed my toliet fixed! They were in and out of the house within five minutes, its been a week and the problem has been resolved. They also recommended changing out all the toliets since builders grade toliets seem to have this recurring issue, which we are going to do soon. My ony complaint is that the driver called us at 11:40 and said they would be there in 1/2 an hour so we rushed home and they didnt get there until 12:30. But they were really fast and good when they got there!
We had a major back-up on a neighbor's line that then flows into our line and on down into the trunk line. Tom took pics and gave us a dvd of the problem and how they would fix it by both digging and relining the 6"" lines all the way to the trunk line. It was a big job and big money($30K) and they were very professional for the most part. Our two issues were their lack of communications at several points during the week-long process and insufficient clean-up at the end of the job. They worked very long, hard hours and should have had a rep or supervisor check on the final outcome and any complaints we had. Cudos to Eric and Bill.
Roto Rooter showed up very fast and was able to determine the cause of the blockage and repair in a timely manner. Very respectful! Great service!
Good experience. I called Roto-Rooter at approximately 09:30a. Before 11:00a Chris arrived. Great service!!\r
After my explaining the problem, he proceeded to clear the blockage. Very fast and efficient. I will definitely call Roto-Rooter plumbers before any other company in Atlanta.\r
Darin was awesome. He figured out my problem with my plumbing, and worked hard to fix it. He probably saved me a bundle in the long run, and even ran all over town to find the parts needed to fix my plumbing problem. Without a doubt, I would call him every time I need something repaired with my plumbing.
Needed hot water heater repair due to the pilot light failing. I called Roto-Rooter and they we over in an hour with all the right tools and parts. Problem fixed at a fair price. Thanks.
The Roto-Rooter plumber came within a few hours of our call on a weekend. All the plumbing in the house was backed up due to a crushed pipe in the yard. He was able to correctly identify the problem. He was able to temporarily fix the plumbing so we could use it ($500), but we still have to find a less expensive company to dig up the line and replace it. We called Roto-Rooter Atlanta because we know from experience that we can depend on them to get us up and running.
I had a great experience with Roto-Rooter. My toilets in my bathroom here at my personal training studio was clogged up, which caused a mess. Employee/plumber: Tony Forman was out with in 24 hrs. to service the problem. The Ultimate Bodies family here really appreciate Roto Rotter for such a wonderful job. We will continue to change lives in the Midtown, Atlanta area regardless of the obstacles put in front of us! Thanks
Our line to the sewer was invaded by roots. Thanks to Roto Rooter for the timely and courteous service to clear out the blockage and advise on next steps. The first plumber (Steven) was very courteous and informative, he tried to clear it with a snake but it was too stuborn. Tony Forman arrived with a Water Jet that cleared the roots. Tony was also very courteous and helpful and showed me the issue with the camera.
We had a HUGE plumbing issue with lots of people in our house, and Roto-Rooter was there within an hour of my call, even during a holiday week. Friendly, professional and most importantly effective. Thanks Roto-Rooter!
The drain to our washing machine was clogged and water was pouring on the floor. We called Roto-Rooter Atlanta and were delighted when told that they would arrive within 2 - 3 hours. The customer service rep called to say when the plumber was enroute to our home. Our plumber, Lawrence was friendly, courteous and very competent. He quickly resolved our issues and ran multiple tests to ensure that the problem was resolved. We were very please with our experience and would not hesitate to call them again.
Been a homeowner for over 17 years and this was the first time we used Roto-Rooter of Atlanta. From the first call until the actual date of service, everyone was professional and efficient. We will not hesitant and will use them in the future as well as refer them to others. Joel Boland was the technican and he was friendly and well aware of the problems we had with the water heater. As a matter of fact, the part was under recall so he saved us money. Thanks for a quality job. ALC and MLC
I wanted to express my appreciation for quality service, quality scheduling process, and user friendly website. I have used Roto Rooter before many years ago and would not hesitate to call and or refer someone in need of service. Roto Rooter's representative call me back right a way and the service process stayed within the quoted time of arrival for service. Finally, Mr. Dave Sherrer was very friendly and knew exactly what to do to eliminate my plumbing problem. Thanks for quaility service! \r
I love and appreciate their lovely service.
Thank you Roto-Rooter!!! I called and got prompt service from the receptionist and the service technician, Darin. This is the company to call whenever you need fast, reliable service. I had worked on my main drain for two days and could not get flow. Darin suggested using the boroscope camera to identify the underlying cause of my slow drain. So instead of just using the pipe snake to unclog the drain, I will actually know what the whole issue is with the piping so it won't happen again.
after trying to fix a leaky shower faucet myself and getting the wrong advice from the well intended folks at home depot, i decided it was in my best interest to call a professional. the plumber was running a little late but the office staff were courteous enough to call and advise of the plumber's expected arrival time. dave was friendly and professional. he discussed the source of the problem and provided detailed information on what he was doing to repair the leak. he even offered compliments regarding my efforts and learned knowledge. i would definitely recommend their services to others looking for a plumber in atlanta. another great thing about roto-rooter is that they do not charge extra for nights, weekends, or holidays!
Tony from Roto-Rooter was the best plumber I've ever had in Atlanta. He was timely, clean and stayed out of everyone's way, during a busy lunch. We will be using him again in the future.
DEC. 11 2010 \r
They are terrfic plumbers, the plumber came to my home on the weekend was very professional,quick and explained everything so that i could understand. they are the only plumbers that i will call in atlanta area
Great People and Great Service, I will use them again for sure! Don and Paul were great. Thanks again. They are some of the better Plumbers I have dealt with in the Atlanta Area.