Principle Limousine

★☆☆☆☆
  • 73-4333 Hoolana Pl

    Kailua Kona, HI 96740

    Map & Directions
  • 808-325-5466

About Principle Limousine

Transportation & Storage

Transportation & Storage
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I work at one of the resorts on Hualalai and I knew the previous owner by simple acquaintances when he arrived at the resort and his demeanor was strick service and detailed oriented, but when the company sold so did the ??Principle??s? that was a visible standard within the company. I heard Air Taxi is the new owner of the company and things have gone down the gutter and no one wants to use them. Cars are filthy, drivers wear drag uniforms including shorts and wrinkle shirts and don??t deserve a first look. But years ago it was hard not to look. We don??t want them on our property let alone our island, get out!

1
★☆☆☆☆

I work at one of the resorts on Hualalai and I knew the previous owner by simple acquaintances when he arrived at the resort and his demeanor was strick service and detailed oriented, but when the company sold so did the ??Principle??s? that was a visible standard within the company. I heard Air Taxi is the new owner of the company and things have gone down the gutter and no one wants to use them. Cars are filthy, drivers wear drag uniforms including shorts and wrinkle shirts and don??t deserve a first look. But years ago it was hard not to look. We don??t want them on our property let alone our island, get out!

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Absolutely, positively stay away from this company. We hired a 12 pax limo for our wedding reception. As wedding transportation experiences go, this one was a disaster! The limo arrived 'broken.' The driver called it an electrical problem. It took them more than one hour to send a somewhat shoddy replacement limo that was only 1/2 the size -- 6 pax. This meant that the wedding party had to split up and that the bride and groom arrived more than an hour late to their reception. Most amazing, there was no apology and NO ADJUSTMENT of the $330 charge! Bottom line is that we were baited with a 12 pax limo and switched to a 6pax AND treated so rudely that you'd think we were the ones who were at fault. Over the past 20 years I have rented at least a few dozen limos, and this was, far and away, the worst limo experience, and the worst customer service treatment, I have ever had.

0
★☆☆☆☆

Absolutely, positively stay away from this company. We hired a 12 pax limo for our wedding reception. As wedding transportation experiences go, this one was a disaster! The limo arrived 'broken.' The driver called it an electrical problem. It took them more than one hour to send a somewhat shoddy replacement limo that was only 1/2 the size -- 6 pax. This meant that the wedding party had to split up and that the bride and groom arrived more than an hour late to their reception. Most amazing, there was no apology and NO ADJUSTMENT of the $330 charge! Bottom line is that we were baited with a 12 pax limo and switched to a 6pax AND treated so rudely that you'd think we were the ones who were at fault. Over the past 20 years I have rented at least a few dozen limos, and this was, far and away, the worst limo experience, and the worst customer service treatment, I have ever had.

Pros: rude customer service

Cons: used bait and switch tactics

 

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