Nahoku Jewelry

★☆☆☆☆
  • 2005 Kalia Rd

    Honolulu, HI 96815

    Map & Directions
  • 808-942-4858

About Nahoku Jewelry

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Nahoku is the worst! They are nice to you in the store, you buy something and they tell you that you can shop online when you return home. This is what I did! I bought a ring in the local store and then when I went home, I wanted to add another piece to my collection! The website advertises a 21 day return policy so I purchased a few pieces so I could see and compare them (since you obviously can not get a feel for jewelry online). When I got them, I saw that these are tremendously misrepresented online!!! They are VERY tiny in person! When I wanted to return and exchange, I was rudely emailed by the VP telling me all future purchases would be "final sale"! I am so appalled! I am NOT cheap, I am an affluent upper class shopper, and would have been very loyal to Nahoku if they would not have treated me in this HORRIBLE fashion! I would NEVER buy another thing there again!

1
★☆☆☆☆

Nahoku is the worst! They are nice to you in the store, you buy something and they tell you that you can shop online when you return home. This is what I did! I bought a ring in the local store and then when I went home, I wanted to add another piece to my collection! The website advertises a 21 day return policy so I purchased a few pieces so I could see and compare them (since you obviously can not get a feel for jewelry online). When I got them, I saw that these are tremendously misrepresented online!!! They are VERY tiny in person! When I wanted to return and exchange, I was rudely emailed by the VP telling me all future purchases would be "final sale"! I am so appalled! I am NOT cheap, I am an affluent upper class shopper, and would have been very loyal to Nahoku if they would not have treated me in this HORRIBLE fashion! I would NEVER buy another thing there again!

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My boyfriend bought me a Kabana ring at the Virginia location for our anniversary. The ring needed to be resized, so Na Hoku insisted that it be sent to Honolulu, saying that we'd get it back in 2 weeks. We got the ring back 6 weeks later, and 4 days after that -- one of the stones fell out. We went back and asked about our options -- they said that a refund/discount was not possible, but that they could "rush" it to Honolulu to get fixed. It has now been over two weeks, and they haven't even had the courtesy to return our calls. By the way, we also found out that by "resize" they mean make from scratch, b/c the rings are too fragile.

0
★☆☆☆☆

My boyfriend bought me a Kabana ring at the Virginia location for our anniversary. The ring needed to be resized, so Na Hoku insisted that it be sent to Honolulu, saying that we'd get it back in 2 weeks. We got the ring back 6 weeks later, and 4 days after that -- one of the stones fell out. We went back and asked about our options -- they said that a refund/discount was not possible, but that they could "rush" it to Honolulu to get fixed. It has now been over two weeks, and they haven't even had the courtesy to return our calls. By the way, we also found out that by "resize" they mean make from scratch, b/c the rings are too fragile.

 

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