Woodstock Soapstone Co

★★★★☆
  • 66 Airpark Rd

    West Lebanon, NH 03784

    Map & Directions
  • 603-298-5955

About Woodstock Soapstone Co

Hours
Mon-Sat 9am-5pm
4.0 2
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We purchased the stove in April of 06 and picked it up inSept. of 06. We installed it in February of 07. The stove worked great and we were very happy with it...overjoyed was more like it. We shut it off this past summer of 08. Then this October when we went to relight it it didn't work. We then ended up having to purchase a new pilot assembly with therm coupler and now my remote doesn't work. It worked last year and now it doesn't... Me thinks I got a lemon and the company itself was not helpful....all they said was out of warranty and you will have to buy the parts. I thought they would have at least said send the part and let us inspect it to see if it was defective. Now with the remote all they said was change the batteries if it doesn't work then I could purchase a new one. I would have hoped that the stove parts would have lasted a little longer than a couple of years.

3
★★★☆☆

We purchased the stove in April of 06 and picked it up inSept. of 06. We installed it in February of 07. The stove worked great and we were very happy with it...overjoyed was more like it. We shut it off this past summer of 08. Then this October when we went to relight it it didn't work. We then ended up having to purchase a new pilot assembly with therm coupler and now my remote doesn't work. It worked last year and now it doesn't... Me thinks I got a lemon and the company itself was not helpful....all they said was out of warranty and you will have to buy the parts. I thought they would have at least said send the part and let us inspect it to see if it was defective. Now with the remote all they said was change the batteries if it doesn't work then I could purchase a new one. I would have hoped that the stove parts would have lasted a little longer than a couple of years.

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We had a wood burning stove for 30 years then decided to replace it with a stove from Woodstock Soapstone. The stove is wonderful. It is beautiful and very efficient.. Dealing with the people at Woodstock was a delight. They know their business and are not going to just make a sale but work with you to make certain they have a satisfied customer. Other businesses could learn from them.

5
★★★★★

We had a wood burning stove for 30 years then decided to replace it with a stove from Woodstock Soapstone. The stove is wonderful. It is beautiful and very efficient.. Dealing with the people at Woodstock was a delight. They know their business and are not going to just make a sale but work with you to make certain they have a satisfied customer. Other businesses could learn from them.

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