Autofair Hyundai

★★★☆☆
  • 1477 S Willow Street

    Manchester, NH 03103

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  • 603-669-6636

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Hebert's Used Auto Parts-Twng

516 Shirley Hill Rd Goffstown, NH

3.2857 14
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totally screwed by salesman david white and the sales manager, bought a car here, they promised things would be fixed on the used car i bought when i signed papers, would not back up what they preach, buyer beware, place is full of

3
★★★★★

totally screwed by salesman david white and the sales manager, bought a car here, they promised things would be fixed on the used car i bought when i signed papers, would not back up what they preach, buyer beware, place is full of

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Most New Car Dealers get a bad wrap. People don't get the price they want or they are surprised because they have to pay some fees, usually the same fees they would pay anywhere, so they blame the salesman or the dealer. I thought that Autofair Hyundai was very fair with the price we settled on, which also did not take a lot of haggling either. and the service was good too. My new car needed a little prep work, just a decent cleaning was all it needed. I was told how long it would take it was actually ready sooner than they promised me. I would buy a car here again, I am going to use them in the future for my routine maintenance on this car.

3
★★★☆☆

Most New Car Dealers get a bad wrap. People don't get the price they want or they are surprised because they have to pay some fees, usually the same fees they would pay anywhere, so they blame the salesman or the dealer. I thought that Autofair Hyundai was very fair with the price we settled on, which also did not take a lot of haggling either. and the service was good too. My new car needed a little prep work, just a decent cleaning was all it needed. I was told how long it would take it was actually ready sooner than they promised me. I would buy a car here again, I am going to use them in the future for my routine maintenance on this car.

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I originally went to this dealership because my family has been buying cars from them for 6 years. I was interested in a Sonata, and wanted to trade my car in for a new one. I had gone in one night 5 weeks ago and told Ira that I had spoken to Scott and was looking for him. He said that he was not here and that he could help me. I explained that I do not have perfect credit, but was still interested in seeing if a deal could work for me. He really seemed to have no clue about cars or financing. He didn't even know anything about the packages the Sonatas come with or can be purchased with for extra money. He had me fill out an application, and valued my trade, then came back and said it wasn't going to work. No information as to why, and walked us out.

I receieved phone calls from Ira every other day for 5 weeks. Finally, I received a call from Bethany on Presidents day weekend. I answered the call because I was sick of the constant phone calls during work and voicemails left by Ira. Bethany told me that they would offer KBB value or higher for my car, and said that a minimum they would offer is $13,000. She said that she had all of my information in front of her and looked up values on my car, and saw that my car was in great condition and said there was no way they would offer less given all of the information and the fact that they want to make sales this weekend. She also said that she sees that my credit score is not perfect, but Autofair has lenders that specialize in less than desirable credit. In fact, Autofair also uses the company who finances my current loan. Surely they will be likely to write another for me. Bethany said that she was "confident" that she could get me into a Sonata with the package I wanted without a down payment.

I live over an hour from Manchester, and I said under no circumstances will I drive that far if I am required to have money down, or if my trade will not be at least $13,000. I once again was told not to worry and that a deal would be made if I came down. I had asked for Bethany when I showed up, and explained that if she was not available because she is an internet person that I would prefer to talk to Andy as that is who my family normally goes to. About 15 minutes later Cory comes up with Ira. I am appearantly supposed to work with Cory, who really didn't seem to know anything more than Ira. He asked the same questions over and over and still wasn't listening to our answers. He made us run our credit again, after my wife and I said we didn't want to without seeing what the trade value was, and seeing if there was a Sonata I wanted there. They assured us it would work AGAIN. After signing off for them to run my credit I asked if a Sonata with the popular package was available, and he said yes. Turns out, there wasn't.

Then they give me some joke of an offer on my trade. Appearantly $13,000 means $9500. They said they will never give me more and that was that. My car is less than two years old, in excellent condition and has new tires on it. No scratches, dents, perfect car fax and everything. So explain to me why it is worth $4000 less than KBB and at that, on a weekend when Autofair is "willing to vaule trade ins above Kelly Blue Book value"? They had no answer to that question when I asked.

Finally, when asked why they hounded me for 5 whole weeks calling every other day, and why I was told a deal would definitely work, they had no answer. They said they hate that they do that and it's just how they conduct business. Well let me tell you, my entire family will never buy from them again knowing that their idea of conducting good business is bothering people for over a month, making them drive over an hour, then screwing them over. Absolute TRASH!!

1
★☆☆☆☆

I originally went to this dealership because my family has been buying cars from them for 6 years. I was interested in a Sonata, and wanted to trade my car in for a new one. I had gone in one night 5 weeks ago and told Ira that I had spoken to Scott and was looking for him. He said that he was not here and that he could help me. I explained that I do not have perfect credit, but was still interested in seeing if a deal could work for me. He really seemed to have no clue about cars or financing. He didn't even know anything about the packages the Sonatas come with or can be purchased with for extra money. He had me fill out an application, and valued my trade, then came back and said it wasn't going to work. No information as to why, and walked us out.

I receieved phone calls from Ira every other day for 5 weeks. Finally, I received a call from Bethany on Presidents day weekend. I answered the call because I was sick of the constant phone calls during work and voicemails left by Ira. Bethany told me that they would offer KBB value or higher for my car, and said that a minimum they would offer is $13,000. She said that she had all of my information in front of her and looked up values on my car, and saw that my car was in great condition and said there was no way they would offer less given all of the information and the fact that they want to make sales this weekend. She also said that she sees that my credit score is not perfect, but Autofair has lenders that specialize in less than desirable credit. In fact, Autofair also uses the company who finances my current loan. Surely they will be likely to write another for me. Bethany said that she was "confident" that she could get me into a Sonata with the package I wanted without a down payment.

I live over an hour from Manchester, and I said under no circumstances will I drive that far if I am required to have money down, or if my trade will not be at least $13,000. I once again was told not to worry and that a deal would be made if I came down. I had asked for Bethany when I showed up, and explained that if she was not available because she is an internet person that I would prefer to talk to Andy as that is who my family normally goes to. About 15 minutes later Cory comes up with Ira. I am appearantly supposed to work with Cory, who really didn't seem to know anything more than Ira. He asked the same questions over and over and still wasn't listening to our answers. He made us run our credit again, after my wife and I said we didn't want to without seeing what the trade value was, and seeing if there was a Sonata I wanted there. They assured us it would work AGAIN. After signing off for them to run my credit I asked if a Sonata with the popular package was available, and he said yes. Turns out, there wasn't.

Then they give me some joke of an offer on my trade. Appearantly $13,000 means $9500. They said they will never give me more and that was that. My car is less than two years old, in excellent condition and has new tires on it. No scratches, dents, perfect car fax and everything. So explain to me why it is worth $4000 less than KBB and at that, on a weekend when Autofair is "willing to vaule trade ins above Kelly Blue Book value"? They had no answer to that question when I asked.

Finally, when asked why they hounded me for 5 whole weeks calling every other day, and why I was told a deal would definitely work, they had no answer. They said they hate that they do that and it's just how they conduct business. Well let me tell you, my entire family will never buy from them again knowing that their idea of conducting good business is bothering people for over a month, making them drive over an hour, then screwing them over. Absolute TRASH!!

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Doug Johnson goes above and beyond the call of duty. I purchased a new Sanfa Fe and has a small issue after having a moon roof installed. The company that Autofair used to install the roof stained my seats. This was no fault of Autofairs mind you. Doug worked very hard with Autofair to have my seats replaced at no cost to me. I can not tell you how happy I am. I would highly recommend Doug for all your sales needs. I have never had a sales person that worked with me to get to the numbers I wanted not the numbers they said I could afford. I will go to Doug for my next Santa Fe. I love my Santa Fe this is number 2. You can't go wrong with Hyundai and Doug Johnson!

2
★★★★★

Doug Johnson goes above and beyond the call of duty. I purchased a new Sanfa Fe and has a small issue after having a moon roof installed. The company that Autofair used to install the roof stained my seats. This was no fault of Autofairs mind you. Doug worked very hard with Autofair to have my seats replaced at no cost to me. I can not tell you how happy I am. I would highly recommend Doug for all your sales needs. I have never had a sales person that worked with me to get to the numbers I wanted not the numbers they said I could afford. I will go to Doug for my next Santa Fe. I love my Santa Fe this is number 2. You can't go wrong with Hyundai and Doug Johnson!

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I am a current Hyundai owner and past customer of Autofair Hyundai. I have been completely satisfied with Autofair Hyundai, the service department and in particular the sales staff and their representative, Doug Johnson. With that knowledge and positive past experience I decided to bring my 16 year old son in for his first new car purchase experience and directed him to Doug with a comfort level not provided by any other car salesman I have experienced in the past 40 years.

My son's statements at the end of the day reflected what I already knew, the treatment we received was excellent, every effort was extended to make our experience hassle and trouble free. We in fact purchased a new vehicle for my son that same day from Doug and I feel confident that as time passes my son and I will continue to have both a pleasant and productive future with Doug as our "personal salesman and Hyundai representative."

To Autofair Hyundai, the exceptional service department and especially Doug Johnson, keep up the good work!!!

2
★★★★★

I am a current Hyundai owner and past customer of Autofair Hyundai. I have been completely satisfied with Autofair Hyundai, the service department and in particular the sales staff and their representative, Doug Johnson. With that knowledge and positive past experience I decided to bring my 16 year old son in for his first new car purchase experience and directed him to Doug with a comfort level not provided by any other car salesman I have experienced in the past 40 years.

My son's statements at the end of the day reflected what I already knew, the treatment we received was excellent, every effort was extended to make our experience hassle and trouble free. We in fact purchased a new vehicle for my son that same day from Doug and I feel confident that as time passes my son and I will continue to have both a pleasant and productive future with Doug as our "personal salesman and Hyundai representative."

To Autofair Hyundai, the exceptional service department and especially Doug Johnson, keep up the good work!!!

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I have dealt with other dealerships, and these guys went above and beyond my expectations. Great Job Guys keep up the good work and you'll be around for a long time. Had some maintenece on my vehicle and a full recon my car looks new would recomend this service department to anybody. Thanks guys keep it up.

2
★★★★★

I have dealt with other dealerships, and these guys went above and beyond my expectations. Great Job Guys keep up the good work and you'll be around for a long time. Had some maintenece on my vehicle and a full recon my car looks new would recomend this service department to anybody. Thanks guys keep it up.

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Great sales & service

2
★★★★★

Great sales & service

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Really great car-buying experience. Didn't start off well. Talked to a lady on the phone - did the prequalification financing (twice) and then went to meet her and see the car. She was busy and asked another sales person (Doug Johnson) to take us for a test drive and set up some paperwork. He was do nice we asked only to deal with him. She apparently lost our paperwork, blah, blah, blah.

Didn't matter - Doug pulled everything together in short order. Genuinely nice person. After we bought the car, they said we had a free inspection and oil change and told me the car would definitely pass inspection (it was used). Guess what? It didn't pass because of an emission problem.

Even that didn't matter. Craig McKay (service) took the car four or five times until he solved the entire problem. Never asked me for a dime.

I've bought a lot of cars through the years but never have I seen two people like Doug in sales and Craig in service work so hard together to solve the problem and make us feel like everything would be alright. Hats off to those two.

5
★★★★★

Really great car-buying experience. Didn't start off well. Talked to a lady on the phone - did the prequalification financing (twice) and then went to meet her and see the car. She was busy and asked another sales person (Doug Johnson) to take us for a test drive and set up some paperwork. He was do nice we asked only to deal with him. She apparently lost our paperwork, blah, blah, blah.

Didn't matter - Doug pulled everything together in short order. Genuinely nice person. After we bought the car, they said we had a free inspection and oil change and told me the car would definitely pass inspection (it was used). Guess what? It didn't pass because of an emission problem.

Even that didn't matter. Craig McKay (service) took the car four or five times until he solved the entire problem. Never asked me for a dime.

I've bought a lot of cars through the years but never have I seen two people like Doug in sales and Craig in service work so hard together to solve the problem and make us feel like everything would be alright. Hats off to those two.

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High pressure sales with salesman with attitude. Went looking for a Santa fe or Tuscon came out with nothing and will never to back. Salesman assumed I was going there to get the best deal then go running to another dealer. Didn't like that fact that I didn't bring my husband with me. I told them straight up I am yes/no person. Back and forth for 4 hours. Should of walk out when I asked the salesman (joshua) if he had a attitude towards me and he told me YES... don't waste your time.

1
★☆☆☆☆

High pressure sales with salesman with attitude. Went looking for a Santa fe or Tuscon came out with nothing and will never to back. Salesman assumed I was going there to get the best deal then go running to another dealer. Didn't like that fact that I didn't bring my husband with me. I told them straight up I am yes/no person. Back and forth for 4 hours. Should of walk out when I asked the salesman (joshua) if he had a attitude towards me and he told me YES... don't waste your time.

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I bought an 06 Nissan truck from Autofair Hyundai in Manchester, NH. The salesman with whom I worked, Everett, was friendly, reasonably helpful, and followed me in a company car 55 miles south of the dealership to get my check. (maybe they really needed the check?) However, these guys pulled ALL the classic sleazeball dealership tricks, like trying to confuse me with down payment vs. monthly payment vs. trade in value, giving me a super special "internet price" which was $1k more than bluebook, swapping salesman on me during negotiations, going back and forth to "THE BIG DESK" for each nonsensical round of negotiations. DEFINITELY a high pressure sales environment. I knew what I was in for once I saw the empty suits milling about the entrance, but they had the truck I wanted, so I steeled myself and dealt with it. I walked away with a pretty good deal ($2k under bluebook) but it left a bad taste in my mouth: they didn't even give me a full tank of gas! I even asked for it!! If you're going to do battle with Autofair, show up armed with 1. carfax, 2. comparable cars from local dealerships, 3. a CLEAR picture of what you're willing to pay and your trade-in value, and 4. financing pre-arranged, if you need it. Make sure to bring a friend so you don't get carried away and good luck!

2
★★☆☆☆

I bought an 06 Nissan truck from Autofair Hyundai in Manchester, NH. The salesman with whom I worked, Everett, was friendly, reasonably helpful, and followed me in a company car 55 miles south of the dealership to get my check. (maybe they really needed the check?) However, these guys pulled ALL the classic sleazeball dealership tricks, like trying to confuse me with down payment vs. monthly payment vs. trade in value, giving me a super special "internet price" which was $1k more than bluebook, swapping salesman on me during negotiations, going back and forth to "THE BIG DESK" for each nonsensical round of negotiations. DEFINITELY a high pressure sales environment. I knew what I was in for once I saw the empty suits milling about the entrance, but they had the truck I wanted, so I steeled myself and dealt with it. I walked away with a pretty good deal ($2k under bluebook) but it left a bad taste in my mouth: they didn't even give me a full tank of gas! I even asked for it!! If you're going to do battle with Autofair, show up armed with 1. carfax, 2. comparable cars from local dealerships, 3. a CLEAR picture of what you're willing to pay and your trade-in value, and 4. financing pre-arranged, if you need it. Make sure to bring a friend so you don't get carried away and good luck!

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1 out of 1 people found this review helpful.

.

I was referred by a loan company to Autofair Hyundai, a Ms. Friolet. My circumstances were not usual, or easy - i.e. the blue-book value of my 2006 Subaru Baja is less than what I owe because the loan included paying off my other vehicle. She was made aware of these facts, and assured me she got people into loans with less credit scores, and more difficult situations than this. I changed my schedule to come in at her request on Saturday, altho I changed it from 9 to 11am. I had to drive from Kingston and arrived at 10 of 11 to be greeted by someone else who told me Ms. Friolet was with someone else. The person who attended to me could not help at all. So I wasted gas, and my morning plans were ruined, for no good reason. This was a very upsetting first impression of Autofair Hyundai and I would never recommend, and would actually deter people from going there.

1
★☆☆☆☆

I was referred by a loan company to Autofair Hyundai, a Ms. Friolet. My circumstances were not usual, or easy - i.e. the blue-book value of my 2006 Subaru Baja is less than what I owe because the loan included paying off my other vehicle. She was made aware of these facts, and assured me she got people into loans with less credit scores, and more difficult situations than this. I changed my schedule to come in at her request on Saturday, altho I changed it from 9 to 11am. I had to drive from Kingston and arrived at 10 of 11 to be greeted by someone else who told me Ms. Friolet was with someone else. The person who attended to me could not help at all. So I wasted gas, and my morning plans were ruined, for no good reason. This was a very upsetting first impression of Autofair Hyundai and I would never recommend, and would actually deter people from going there.

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I bought three new cars from Autofair. The third had a major warranty problem. They denied my claim and fought me all the way to the DMV Arbitration Board. They lost and had to buy back the vehicle. After 6+ months of hell, I would not take a free vehicle from them. It turned out to be the worst dealership I dealt with in my 45+ years of buying cars. KEEP AWAY FROM AUTOFAIR!

1
★☆☆☆☆

I bought three new cars from Autofair. The third had a major warranty problem. They denied my claim and fought me all the way to the DMV Arbitration Board. They lost and had to buy back the vehicle. After 6+ months of hell, I would not take a free vehicle from them. It turned out to be the worst dealership I dealt with in my 45+ years of buying cars. KEEP AWAY FROM AUTOFAIR!

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Autofair has to be the worst car buying experience we have ever had. We purchased a used Jetta. From the moment it came off the lot it was a constant problem. As soon as Autofair handed us the keys they turned their backs. I would rather walk then buy a car from them.

PROS: NONE
CONS: Service

1
★☆☆☆☆

Autofair has to be the worst car buying experience we have ever had. We purchased a used Jetta. From the moment it came off the lot it was a constant problem. As soon as Autofair handed us the keys they turned their backs. I would rather walk then buy a car from them.

PROS: NONE
CONS: Service

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This car dealership is made up of six different dealers (toyota, ford, scion, honda, lexus & hyundai). My husband bought a car from Honda last summer and he was very impressed. They give you the retail price for the vehicle and their upfront lowest price. It is usually pretty reasonable. This does make it easy because you don't have to haggle, one of the worst things about buying a car. He had great customer service while he dealt with them. I would definately recommend buying from them.

5
★★★★★

This car dealership is made up of six different dealers (toyota, ford, scion, honda, lexus & hyundai). My husband bought a car from Honda last summer and he was very impressed. They give you the retail price for the vehicle and their upfront lowest price. It is usually pretty reasonable. This does make it easy because you don't have to haggle, one of the worst things about buying a car. He had great customer service while he dealt with them. I would definately recommend buying from them.

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