Northeast Dermatology

★★★★☆
  • 155 Borthwick Ave Ste 201w

    Portsmouth, NH 03801

    Map & Directions
  • 603-436-2872

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Went in to have a mole removed. Dr. Sherman looked at my entire back but didn't bother with the mole I was concerned about. Two weeks later it fell off but she had nothing to do with it. Several months later I was offered a job there. I

3
★★★★★

Went in to have a mole removed. Dr. Sherman looked at my entire back but didn't bother with the mole I was concerned about. Two weeks later it fell off but she had nothing to do with it. Several months later I was offered a job there. I

.

Brought my child for psoriasis on his scalp and torso. Receptionist was rude and unprofessional. Due to work, I had my mother bring him in for me and I met her there. She had been trying to fill out his patient info sheets. I had faxed

3
★★★★★

Brought my child for psoriasis on his scalp and torso. Receptionist was rude and unprofessional. Due to work, I had my mother bring him in for me and I met her there. She had been trying to fill out his patient info sheets. I had faxed

.

I'm in my late twenties and recently went to the dermatologist for the first time. I didn't have any particular concerns or skin issues, but am a firm believer in preventive medicine and figured I'm at about the right age to start keeping track of my skin more carefully.

During my visit the doctor identified a small mole that she felt needed to be removed and biopsied for precautions. The procedure took less than five minutes and was relatively painless. One week later the NP called with my pathology report and to schedule a follow up appointment. While I will need a simple follow up procedure, I was fortunate to learn there were no major issues.

However, given that this was my first visit to the dermatologist AND that I am learning about this type of health care for the first time, I was looking for a bit more explanation as to a specific diagnosis and what to expect moving forward. When I called back to speak with the Dr. Sherman directly, I was told she didn't have time and did not call patients directly. ...The LAST thing a patient wants to hear. While I appreciate the extremely busy schedule kept by providers, I find it insulting and unacceptable when a doctor can't schedule an hour of their day to return calls to patients. Health care is not meant to be impersonal, and when you stop treating the PERSON, you've missed the point of your profession - not to mention your responsibility to your patients.

The saving grace for Northeast Dermatology was the nurse that I spoke with; Kathleen. In a five to ten minute conversation Kathleen was able to give me every bit of information I was looking for and sooth any concerns that were lingering. She took the extra five minutes to TAKE CARE of her patients and for me, that made all the difference in the world.

Dr. Sherman is lucky to have Kathleen on staff - had I not been able to connect with her today, I most certainly would not have returned to this office, and would have warned friends to be weary and perhaps go elsewhere.

2
★★★★☆

I'm in my late twenties and recently went to the dermatologist for the first time. I didn't have any particular concerns or skin issues, but am a firm believer in preventive medicine and figured I'm at about the right age to start keeping track of my skin more carefully.

During my visit the doctor identified a small mole that she felt needed to be removed and biopsied for precautions. The procedure took less than five minutes and was relatively painless. One week later the NP called with my pathology report and to schedule a follow up appointment. While I will need a simple follow up procedure, I was fortunate to learn there were no major issues.

However, given that this was my first visit to the dermatologist AND that I am learning about this type of health care for the first time, I was looking for a bit more explanation as to a specific diagnosis and what to expect moving forward. When I called back to speak with the Dr. Sherman directly, I was told she didn't have time and did not call patients directly. ...The LAST thing a patient wants to hear. While I appreciate the extremely busy schedule kept by providers, I find it insulting and unacceptable when a doctor can't schedule an hour of their day to return calls to patients. Health care is not meant to be impersonal, and when you stop treating the PERSON, you've missed the point of your profession - not to mention your responsibility to your patients.

The saving grace for Northeast Dermatology was the nurse that I spoke with; Kathleen. In a five to ten minute conversation Kathleen was able to give me every bit of information I was looking for and sooth any concerns that were lingering. She took the extra five minutes to TAKE CARE of her patients and for me, that made all the difference in the world.

Dr. Sherman is lucky to have Kathleen on staff - had I not been able to connect with her today, I most certainly would not have returned to this office, and would have warned friends to be weary and perhaps go elsewhere.

Pros: Kathleen, NP was exceptional

Cons: MD lacked bedside manner and time for patients

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My experience at Northeast Dermatology was a pleasing experience. The waiting area was pleasant as was the staff. This was my first experience at this office and I was highly impressed with the professionalism of the Dr. Margaret Sterwart and the time she spent taking care of my condition. She was very personable which is something I require as a patient of any medical professional. I would recommend this doctor and would return for any medical needs. One thing that has stayed with me about this office - when in the waiting room, and elderly client stopped by just to deliver a handful of flowers from her garden to the staff - this speaks volumes for the respect and care given to clients.

2
★★★★★

My experience at Northeast Dermatology was a pleasing experience. The waiting area was pleasant as was the staff. This was my first experience at this office and I was highly impressed with the professionalism of the Dr. Margaret Sterwart and the time she spent taking care of my condition. She was very personable which is something I require as a patient of any medical professional. I would recommend this doctor and would return for any medical needs. One thing that has stayed with me about this office - when in the waiting room, and elderly client stopped by just to deliver a handful of flowers from her garden to the staff - this speaks volumes for the respect and care given to clients.

Pros: Personable, knowledgable physician and staff

Cons: None

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The office staff with whom I spoke briefly with stated they were booking 3 months into the future-and that I could see a dermatologist who would talk to me about my skin issues. I ended up consulting with a specialist, Dr. Margaret Stewart-my time with her totaled 4 minutes. I then had to pay a fee for services totaling $93.00--for the woman's time. Dr Stewart suggested I schedule an appt with their esthetician & she provided me prescription for a topical antibiotic to treat cystic acne. After learning that I could have scheduled an appt initially to see their esthetician & that it wouldn't have taken 3 months of waiting to be seen by the esthetician, I became very upset--and wanted to know why their staff hadn't informed me of this at the time of my phone inquiry. Their staff could only respond that I should have known that by scheduling an appt to be seen by a Doctor, that I should have known the type of exam I was going for. I was, indeed, upset at the fact that I had to pay so much for so little...when I expressed my frustration to the staff, Dr. Stewart asked to speak with me away from the waiting area and proceeded to insult my character--making a comment stating that I 'probably go through life always believing that you are taken advantage of.' This insult/personal attack, coupled with her comment that the $93.00 fee --me disputing the cost, yet understanding the reason for the fee--wouldn't affect her whatsoever, is the reason I am writing --consumers need to be aware of the way both Dr Stewart & her staff deal with matters of conflict...Dr Stewart likes to resolve conflict through personal degredation of your character--BEWARE.

0
★☆☆☆☆

The office staff with whom I spoke briefly with stated they were booking 3 months into the future-and that I could see a dermatologist who would talk to me about my skin issues. I ended up consulting with a specialist, Dr. Margaret Stewart-my time with her totaled 4 minutes. I then had to pay a fee for services totaling $93.00--for the woman's time. Dr Stewart suggested I schedule an appt with their esthetician & she provided me prescription for a topical antibiotic to treat cystic acne. After learning that I could have scheduled an appt initially to see their esthetician & that it wouldn't have taken 3 months of waiting to be seen by the esthetician, I became very upset--and wanted to know why their staff hadn't informed me of this at the time of my phone inquiry. Their staff could only respond that I should have known that by scheduling an appt to be seen by a Doctor, that I should have known the type of exam I was going for. I was, indeed, upset at the fact that I had to pay so much for so little...when I expressed my frustration to the staff, Dr. Stewart asked to speak with me away from the waiting area and proceeded to insult my character--making a comment stating that I 'probably go through life always believing that you are taken advantage of.' This insult/personal attack, coupled with her comment that the $93.00 fee --me disputing the cost, yet understanding the reason for the fee--wouldn't affect her whatsoever, is the reason I am writing --consumers need to be aware of the way both Dr Stewart & her staff deal with matters of conflict...Dr Stewart likes to resolve conflict through personal degredation of your character--BEWARE.

Pros: Probably highly-skilled "Specialists"

Cons: Uninformative Staff & Unrighteous personal treatment

 

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