Professional Business Machs

★★★☆☆
  • 444 Park Ave S Ste 604

    New York, NY 10013

    Map & Directions
  • 212-661-1490

Business Services

Business Services
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3.0 2
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Just recently I had a broken mutlifunctional kyocera Mita copier. Brian came in hours, looked it over and with a little research figured out we needed some hard-to-find parts. PBM made it right because this was a critical machine for us. They delivered and installed a temporary copier on the same day!

I'm actually very surprised that someone else on these posts could have said something this far from the truth about PBM. It might have been an isolated issue with scheduling on the part of the customer.

We have 6 locations throughout the tri-state area and New Jersey, and we've been getting service from PBM for over a decade now. PBM fixed downed machines in 4 locations on the same day. I wouldn't call that poor service, would you?

I woudln't trade the personal attention, quality and promptness we've always gotten from PBM. Zoraida, Brian, Doreen and Anthony have all come through for us with their expertise, courtesy and service time and time again. We will stand by PBM as long as we're in business and highly recommend them for any business equipment needs.

-Mark

2
★★★★★

Just recently I had a broken mutlifunctional kyocera Mita copier. Brian came in hours, looked it over and with a little research figured out we needed some hard-to-find parts. PBM made it right because this was a critical machine for us. They delivered and installed a temporary copier on the same day!

I'm actually very surprised that someone else on these posts could have said something this far from the truth about PBM. It might have been an isolated issue with scheduling on the part of the customer.

We have 6 locations throughout the tri-state area and New Jersey, and we've been getting service from PBM for over a decade now. PBM fixed downed machines in 4 locations on the same day. I wouldn't call that poor service, would you?

I woudln't trade the personal attention, quality and promptness we've always gotten from PBM. Zoraida, Brian, Doreen and Anthony have all come through for us with their expertise, courtesy and service time and time again. We will stand by PBM as long as we're in business and highly recommend them for any business equipment needs.

-Mark

Pros: Fast, friendly, efficient & personal service!

Cons: Would like to see them service Epson machines!

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I had an HP all-in-one printer that needed service. I paid the service call $150.00 and agreed to pay extra for faster service. I waited...

With the exception of Doreen in the sevice department who always returned my calls, every other person I dealt with in this company dropped the ball.

After continued promises, they did not show up for THREE appointments. (each time without notification) Blamed the "parts" guy in every instance. (Wrong parts, broken parts, no parts, parts were not shipped) Absolutely NO ACCOUNTABILITY.

Sales rep. actually complained he had to do research on a replacement printer.

ONLY use this company if you: do not care if service appointments are kept. Love being given the "run-around", enjoy hearing excuse after excuse for poor service etc. Never actually need your printer.

0
★☆☆☆☆

I had an HP all-in-one printer that needed service. I paid the service call $150.00 and agreed to pay extra for faster service. I waited...

With the exception of Doreen in the sevice department who always returned my calls, every other person I dealt with in this company dropped the ball.

After continued promises, they did not show up for THREE appointments. (each time without notification) Blamed the "parts" guy in every instance. (Wrong parts, broken parts, no parts, parts were not shipped) Absolutely NO ACCOUNTABILITY.

Sales rep. actually complained he had to do research on a replacement printer.

ONLY use this company if you: do not care if service appointments are kept. Love being given the "run-around", enjoy hearing excuse after excuse for poor service etc. Never actually need your printer.

Pros: Doreen, returned calls, appoligetic

Cons: service, poor management, reliability

 

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