CIBT

★★★★☆

Professional Services

Professional Services
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They are horrible, unprofesional and will screw you over if you need urgent visa service. Do not use them!

3
★★★★★

They are horrible, unprofesional and will screw you over if you need urgent visa service. Do not use them!

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I used CIBT's service to get a visa for a trip to Brazil. I did get the visa, but I am very disappointed with CIBT's customer service staff and billing practices. The company charged a rush fee ($ 58) even though my documents and passport were at the CIBT office 3 weeks before I requested them back. The website indicated that requests for visa within 7 business days would be assessed the fee.

When I called customer service to ask about the charge, the first representative could not figure out why the charge had been placed. However, she said she could not reverse the charge and would have someone call me back to clarify the situation. No one called back for a full two weeks, so I called customer service again. This time, the person said that the fee was assessed by the agent who processed the request and that nothing could be done about it. When I asked why the information on their application did not agree with their practices, she said that all Brazil visa requests were charged this rush fee, no matter when the requests were sent in.

I will not use CIBT's services again, and would not recommend them to others.

0
★☆☆☆☆

I used CIBT's service to get a visa for a trip to Brazil. I did get the visa, but I am very disappointed with CIBT's customer service staff and billing practices. The company charged a rush fee ($ 58) even though my documents and passport were at the CIBT office 3 weeks before I requested them back. The website indicated that requests for visa within 7 business days would be assessed the fee.

When I called customer service to ask about the charge, the first representative could not figure out why the charge had been placed. However, she said she could not reverse the charge and would have someone call me back to clarify the situation. No one called back for a full two weeks, so I called customer service again. This time, the person said that the fee was assessed by the agent who processed the request and that nothing could be done about it. When I asked why the information on their application did not agree with their practices, she said that all Brazil visa requests were charged this rush fee, no matter when the requests were sent in.

I will not use CIBT's services again, and would not recommend them to others.

Cons: Innacurate billing practices

 

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