Morgenthal Frederics Opticians

★★★☆☆
  • 699 Madison Ave

    New York, NY 10065

    Map & Directions
  • 212-838-3090

About Morgenthal Frederics Opticians

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I've purchased five pairs of glasses here over seven years or so and had excellent service. I once tried sunglasses with an optical gradient for reading and brought them back to be replaced by bifocals. No questions and no charge. I've

3
★★★★★

I've purchased five pairs of glasses here over seven years or so and had excellent service. I once tried sunglasses with an optical gradient for reading and brought them back to be replaced by bifocals. No questions and no charge. I've

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Splurged for expensive horn frames at the West Broadway store. After a few months of very careful use one of the hinges broke. When I brought the glasses back a saleswoman said they'd have to be sent to Germany for repair, and it would take 6-8 weeks! She said the manager might consent to a "loaner frame" in the interim, but he was out and she couldn't say when he might return. I wish he'd never come back. He was insulting and smug, saying I had broken the glasses, which came apart in my hand; that he was doing me a favor by not charging me for the repair; and that he deals with people who spend "six figures" for glasses (who are these idiots?) and so he didn't have to do me the favor of a loaner pair. Someone told me they're struggling to stay in business; it's obvious why.

0
★☆☆☆☆

Splurged for expensive horn frames at the West Broadway store. After a few months of very careful use one of the hinges broke. When I brought the glasses back a saleswoman said they'd have to be sent to Germany for repair, and it would take 6-8 weeks! She said the manager might consent to a "loaner frame" in the interim, but he was out and she couldn't say when he might return. I wish he'd never come back. He was insulting and smug, saying I had broken the glasses, which came apart in my hand; that he was doing me a favor by not charging me for the repair; and that he deals with people who spend "six figures" for glasses (who are these idiots?) and so he didn't have to do me the favor of a loaner pair. Someone told me they're struggling to stay in business; it's obvious why.

Pros: Some styles you won't see elsewhere

Cons: Horrible service-and attitude-when expensive stuff breaks

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A huge disappointment, spent $800 for prescription frames at Nassau County store, lenses attached to frames at some factory, terrible quality job in putting them together, actual lens shape different than what I and salesman agreed upon (mgr tells me lens shape altered/cut down to fit frame - I was NOT told this by salesman) , PLUS numerous defects like uneven attachment to bridge/nose piece. I also have reason to believe prescription not filled correctly. As of yet this is unresolved. This is SUPPOSED to be a HIGH-END optician like Robert Marc,etc. Quality is EXPECTED. This isn't Lens-Crafters if I wanted garbage quality/service I would have went there. I would recommend you AVOID AT ALL COSTS.

0
★☆☆☆☆

A huge disappointment, spent $800 for prescription frames at Nassau County store, lenses attached to frames at some factory, terrible quality job in putting them together, actual lens shape different than what I and salesman agreed upon (mgr tells me lens shape altered/cut down to fit frame - I was NOT told this by salesman) , PLUS numerous defects like uneven attachment to bridge/nose piece. I also have reason to believe prescription not filled correctly. As of yet this is unresolved. This is SUPPOSED to be a HIGH-END optician like Robert Marc,etc. Quality is EXPECTED. This isn't Lens-Crafters if I wanted garbage quality/service I would have went there. I would recommend you AVOID AT ALL COSTS.

 

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