Riviera Pastry Shop

★★★★☆
  • 660 Saw Mill River Rd

    Ardsley, NY 10502

    Map & Directions
  • 914-693-9758

About Riviera Pastry Shop

Categories
Hours
Sun 7am-4pm, Tue-Sat 7am-6pm

Food

Food
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I was a long time fan of the Riviera Bakehouse - until now. Stay away - they sent me home with a raw Easter bread and a Passover version of strawberry shortcake that literally collapsed before it could be served. Two separate family events - two embarrassing (1 inedible) results. Their response after much discussion? Since I was able to produce the raw bread they agreed to refund my money. However, they refused to reimburse me for the unservable, collapsed cake because I hadn't thought to bring it home from my host's house to provide VISIBLE PROOF. In fact, all of the cream and strawberries slid to the one side of the cake which remained stable. The other side collapsed completely and the chocolate frosting was stuck to the top of the box. Everyone had a good look because it was a sight. However, my contribution was lost. Our reactions were worth a picture because truly, I've never seen a cake collapse like that before. We would have had to serve it in a bowl.
When I called Riviera to inform them of my experiences they were reasonably sympathetic - until I asked for my money back. It was only after A LOT of discussion with management that they begrudgingly agreed to refund half of the $12.00 I paid for the cake. I hope they put the other $6.00 to good use because they've lost me and anyone who asks about the Riviera Bakehouse, as a customer. Truly disgusting operation. Imagine refusing to refund more than half of the cost of a $12.00 cake to a long time customer for not thinking to travel back home with the destroyed cake in order to PROVE that there was a problem? No customer concern/service at the Riviera Bakehouse.
Getting back to the raw Easter bread - the one with the hard boiled egg in the center? They sold it to me just out of the oven, and the purple Easter dye on the egg seeped into what I thought was a cream or cheesy substance that had to cool! I even took pics which I sent to friends remarking about the freshness. Little did I know that the "creamy substance" was actually raw, uncooked dough. When my host cut into it we all saw that it was raw. Fortunately, since I was close to home and everyone was disgusted, I brought it home and was able to provide demonstrable evidence of the rawness to get my refund.
Do yourself a favor and buy your baked goods from a place that serves a quality product and has some measure of respect for its customer.

1
★☆☆☆☆

I was a long time fan of the Riviera Bakehouse - until now. Stay away - they sent me home with a raw Easter bread and a Passover version of strawberry shortcake that literally collapsed before it could be served. Two separate family events - two embarrassing (1 inedible) results. Their response after much discussion? Since I was able to produce the raw bread they agreed to refund my money. However, they refused to reimburse me for the unservable, collapsed cake because I hadn't thought to bring it home from my host's house to provide VISIBLE PROOF. In fact, all of the cream and strawberries slid to the one side of the cake which remained stable. The other side collapsed completely and the chocolate frosting was stuck to the top of the box. Everyone had a good look because it was a sight. However, my contribution was lost. Our reactions were worth a picture because truly, I've never seen a cake collapse like that before. We would have had to serve it in a bowl.
When I called Riviera to inform them of my experiences they were reasonably sympathetic - until I asked for my money back. It was only after A LOT of discussion with management that they begrudgingly agreed to refund half of the $12.00 I paid for the cake. I hope they put the other $6.00 to good use because they've lost me and anyone who asks about the Riviera Bakehouse, as a customer. Truly disgusting operation. Imagine refusing to refund more than half of the cost of a $12.00 cake to a long time customer for not thinking to travel back home with the destroyed cake in order to PROVE that there was a problem? No customer concern/service at the Riviera Bakehouse.
Getting back to the raw Easter bread - the one with the hard boiled egg in the center? They sold it to me just out of the oven, and the purple Easter dye on the egg seeped into what I thought was a cream or cheesy substance that had to cool! I even took pics which I sent to friends remarking about the freshness. Little did I know that the "creamy substance" was actually raw, uncooked dough. When my host cut into it we all saw that it was raw. Fortunately, since I was close to home and everyone was disgusted, I brought it home and was able to provide demonstrable evidence of the rawness to get my refund.
Do yourself a favor and buy your baked goods from a place that serves a quality product and has some measure of respect for its customer.

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.

Purchased a chocolate whip cake and strawberry short cake there. Short cake was destroyed by the time I got home as the incompetent and rude staff packed it incorrectly. The chocolate whip cake was eaten later that afternoon and was

3
★★★★★

Purchased a chocolate whip cake and strawberry short cake there. Short cake was destroyed by the time I got home as the incompetent and rude staff packed it incorrectly. The chocolate whip cake was eaten later that afternoon and was

.

Have ordered MANY cakes here and they were all delicious, but the min I was not satisfied with my cake they did nothing to rectify the situation. They got a filling wrong on $150 cake - not a big deal, but when I took it in to show them they insisted it was what I ordered. They told me their French Custard was more of a whip cream then a custard and maybe they hadn't explained it to me when I ordered it (they didn't). So they agreed it was there fault, but would do nothing to make me happy. Not a discount on a future cake, not a cookie, NOTHING. All they did was mock me saying oh you're right and pretending to bow down to me (how ridiculous and patronizing). I think they need a class in customer service to say the least!

2
★★★★☆

Have ordered MANY cakes here and they were all delicious, but the min I was not satisfied with my cake they did nothing to rectify the situation. They got a filling wrong on $150 cake - not a big deal, but when I took it in to show them they insisted it was what I ordered. They told me their French Custard was more of a whip cream then a custard and maybe they hadn't explained it to me when I ordered it (they didn't). So they agreed it was there fault, but would do nothing to make me happy. Not a discount on a future cake, not a cookie, NOTHING. All they did was mock me saying oh you're right and pretending to bow down to me (how ridiculous and patronizing). I think they need a class in customer service to say the least!

Cons: Horrible Service, Expensive

 

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