Cool Air Airconditioning

★★★★★
  • 348 East 76th St.

    New York, NY 10021

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Automotive
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They were supposed to come between 9 and 1. At 2 pm, still no one showed up or even had the courtesy to call and let us know. When I called to see what was going on, I got no explanation, just an offer to reschedule for another day. Very

3
★★★★★

They were supposed to come between 9 and 1. At 2 pm, still no one showed up or even had the courtesy to call and let us know. When I called to see what was going on, I got no explanation, just an offer to reschedule for another day. Very

.

Never showed up! Called the main office who said they would get back to me, they never did, as my 4 hour "window" came to an end, I called the office again, but it didn't seem like there was any communication b/w office and technician.

3
★★★★★

Never showed up! Called the main office who said they would get back to me, they never did, as my 4 hour "window" came to an end, I called the office again, but it didn't seem like there was any communication b/w office and technician.

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Pathetic Deplorable Service. Clueless. Disorganized
Had us waiting over two weeks for our bedroom unit. My wife and I and three year old had to share sofas and camp out in the baby room.
They barely answer the phone and are indiferent in

3
★★★★★

Pathetic Deplorable Service. Clueless. Disorganized
Had us waiting over two weeks for our bedroom unit. My wife and I and three year old had to share sofas and camp out in the baby room.
They barely answer the phone and are indiferent in

.

I liked the excellent service and staff

3
★★★★★

I liked the excellent service and staff

.

THe A/C's were removed and re-installed satisfactorally

3
★★★★★

THe A/C's were removed and re-installed satisfactorally

.

the technicians were pleasant. Left the apartment clean, no debris.

3
★★★★★

the technicians were pleasant. Left the apartment clean, no debris.

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The receptionist in you office was spectacular - she worked with me with my appointment and was always pleasant and helpful.

3
★★★★★

The receptionist in you office was spectacular - she worked with me with my appointment and was always pleasant and helpful.

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Last summer I purhcased 3 new air conditioners and had them installed. I sent one older unit to be cleaned. In general, I found the service fine

3
★★★★★

Last summer I purhcased 3 new air conditioners and had them installed. I sent one older unit to be cleaned. In general, I found the service fine

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Excellent service rep. very responsive.

3
★★★★★

Excellent service rep. very responsive.

.

I hope to continue to do business with you next year.

3
★★★★★

I hope to continue to do business with you next year.

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I liked all your technician.

3
★★★★★

I liked all your technician.

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Everything great

3
★★★★★

Everything great

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The gentleman who serviced our AC unit was very professional and friendly. He was quick and efficient. I appreciated his efforts to prevent any mess.

3
★★★★★

The gentleman who serviced our AC unit was very professional and friendly. He was quick and efficient. I appreciated his efforts to prevent any mess.

.

i will recomend

3
★★★★★

i will recomend

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Do NOT get the A/C "Spring Cleaning" servicing this company offers. It's a complete rip off, and you can do what they do yourself -- for free!\r
\r
I recently had Cool Air do a "spring cleaning" service on two a/c units in my apartment.

3
★★★★★

Do NOT get the A/C "Spring Cleaning" servicing this company offers. It's a complete rip off, and you can do what they do yourself -- for free!\r
\r
I recently had Cool Air do a "spring cleaning" service on two a/c units in my apartment.

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Nice to work with

3
★★★★★

Nice to work with

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My experience was very good. My air conditioner arrived on time. The technicians were polite, efficient and very neat. The service was excellent.

3
★★★★★

My experience was very good. My air conditioner arrived on time. The technicians were polite, efficient and very neat. The service was excellent.

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You were extremely professional and accommodated very well our special request.

3
★★★★★

You were extremely professional and accommodated very well our special request.

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Extremely responsive, professional, and timely.

3
★★★★★

Extremely responsive, professional, and timely.

.

was very satisfied

3
★★★★★

was very satisfied

.

We have been customers of Coolair for many years , including having purchased new Units as needed , muchless the Annual Cleaning of 7 Units prior to each Summer Season . Your business may be doing quite well

3
★★★★★

We have been customers of Coolair for many years , including having purchased new Units as needed , muchless the Annual Cleaning of 7 Units prior to each Summer Season . Your business may be doing quite well

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Your service has always been excellent, especially in terms of the men who do the removal and installation of the unit.

3
★★★★★

Your service has always been excellent, especially in terms of the men who do the removal and installation of the unit.

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very professional

3
★★★★★

very professional

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The two men were polite, efficient and took care to cover the floor while they worked.

3
★★★★★

The two men were polite, efficient and took care to cover the floor while they worked.

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Very helpful service, responsive even during heat wave.

3
★★★★★

Very helpful service, responsive even during heat wave.

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These men were competent and polite

3
★★★★★

These men were competent and polite

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Guys were great and did a nice job and the price was good.

3
★★★★★

Guys were great and did a nice job and the price was good.

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very professional service.

3
★★★★★

very professional service.

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once the men came to do the work, they got it done swiftly.

3
★★★★★

once the men came to do the work, they got it done swiftly.

.

I moved to NYC over a year ago and had no experience with any local A/C companies. I ordered an air conditioner over the phone and had it installed 2 days later. The office personnel as well as the techncians that came to my apartment were curteous and very helpful. I've recommended this company to others. If I need any air conditioning service in the future I will be contacting Cool Air.

2
★★★★★

I moved to NYC over a year ago and had no experience with any local A/C companies. I ordered an air conditioner over the phone and had it installed 2 days later. The office personnel as well as the techncians that came to my apartment were curteous and very helpful. I've recommended this company to others. If I need any air conditioning service in the future I will be contacting Cool Air.

.

Dealing with Col Air was one of the most frustrating experiences in my nearly 20 years of living in New York. It wasn't insulated properly. They broke the unit when installing it by cracking a plastic part on the inside -- and never told me. They installed it wrong so that water leaked into my living room damaging my floor (they never pulled a simple drain plug). After two weeks or so, I had another comapny come and remove the unit Cool Air installed and put in the same model unit...it worked perfectly. And Cool Air only refunded my money and picked up their broken unit with the help of my credit card company. Do yourself a favor and find another AC store!!

0
★☆☆☆☆

Dealing with Col Air was one of the most frustrating experiences in my nearly 20 years of living in New York. It wasn't insulated properly. They broke the unit when installing it by cracking a plastic part on the inside -- and never told me. They installed it wrong so that water leaked into my living room damaging my floor (they never pulled a simple drain plug). After two weeks or so, I had another comapny come and remove the unit Cool Air installed and put in the same model unit...it worked perfectly. And Cool Air only refunded my money and picked up their broken unit with the help of my credit card company. Do yourself a favor and find another AC store!!

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Recommended right air conditioner for our needs installation was prompt and professional explanations on how to use clear and to the point

2
★★★★★

Recommended right air conditioner for our needs installation was prompt and professional explanations on how to use clear and to the point

on Service Magic

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It shouldn't be that hard to install an air conditioner. They sent folks that were in a rush, did shoddy work, left dust around, strongly hinted for tips, and left out some safety features in the installation they could have easily added... We brought in another firm to remedy their work.

0
★☆☆☆☆

It shouldn't be that hard to install an air conditioner. They sent folks that were in a rush, did shoddy work, left dust around, strongly hinted for tips, and left out some safety features in the installation they could have easily added... We brought in another firm to remedy their work.

Pros: easy to make an appointment

Cons: unpleasant experience

.

I received the worst service ever from Cool Air and Frank the manager. They were so condesending to me, my husband finally had to call and they hung up on him. Blew off 2 appointments to return my air conditioner, said I HAD to have it steam cleaned (only 1 1/2 years old) and then tried to charge more than we had agreed on. Another machine was still under warranty and I am still waiting for the part to come in - 1 month later. If they are the service repair group specified by my manufacturer, then why dont they have parts in stock? Would NEVER use them again!!!

0
★☆☆☆☆

I received the worst service ever from Cool Air and Frank the manager. They were so condesending to me, my husband finally had to call and they hung up on him. Blew off 2 appointments to return my air conditioner, said I HAD to have it steam cleaned (only 1 1/2 years old) and then tried to charge more than we had agreed on. Another machine was still under warranty and I am still waiting for the part to come in - 1 month later. If they are the service repair group specified by my manufacturer, then why dont they have parts in stock? Would NEVER use them again!!!

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