Watermill Caterers - CLOSED

★★★★☆
The Watermill Long Island Catering hall provides world-class cuisine and unsurpassed service for weddings and corporate events.
  • 711 Smithtown Byp

    Smithtown, NY 11787

    Map & Directions
  • 631-724-3242

About Watermill Caterers

Details
Hours
Mon- Sun 9:00 am - 9:00 pm

Personal Services

Personal Services
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Terrible establishment. Roy Radburn the GM is absolutely impossible to work with. Anthony Fingerman lied to my fiance and myself to get us to book our wedding there and when we attempted to cancel found out they refused to give back our deposit unless we paid them a $250 fee that isn't stated on the contract. We had to sign a noterize a disclaimer stating we also wouldn't sue them for the $250 or they would keep the rest of out $750 deposit hostage. Oh and than when they sent the check to the wrong address despite my messages they charged ME a $30 stop check fee. And don't bother trying to get in contact with the owner, he doesn't care that his employees lie and steal. Extremely dishonest staff & def not top standards. Attended two Christmas parties here, and encountered rude staff and terrible food.

1
★☆☆☆☆

Terrible establishment. Roy Radburn the GM is absolutely impossible to work with. Anthony Fingerman lied to my fiance and myself to get us to book our wedding there and when we attempted to cancel found out they refused to give back our deposit unless we paid them a $250 fee that isn't stated on the contract. We had to sign a noterize a disclaimer stating we also wouldn't sue them for the $250 or they would keep the rest of out $750 deposit hostage. Oh and than when they sent the check to the wrong address despite my messages they charged ME a $30 stop check fee. And don't bother trying to get in contact with the owner, he doesn't care that his employees lie and steal. Extremely dishonest staff & def not top standards. Attended two Christmas parties here, and encountered rude staff and terrible food.

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They will say anything to get you to book your wedding with them, including say they deposit is completely refundable. When we had to unfortunately cancel, we were told, no, it's not refundable. We've been battling for 3 months now. Save

3
★★★★★

They will say anything to get you to book your wedding with them, including say they deposit is completely refundable. When we had to unfortunately cancel, we were told, no, it's not refundable. We've been battling for 3 months now. Save

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My wedding was beautiful. Our attendant was helpful. Everything flowed beautifully. HOWEVER, that was all outshined by the DISGUSTING disrespect I faced at the end of the evening. At the beginning of the morning when I was in the bridal suite with my girls, I was informed that the bridal suite would be LOCKED the entire event and we could be relaxed with our belongings. Maria (our bridal attendant) kept on constantly reminding us to please make sure we lcked the door behind us, and several times I needed to request a key to be able to use the room. HOWEVER, half an hour before the reception ended...all of that was tossed aside . Apparently the wedding after ours arrived 'early"...and we were evicted from the bridal suite!! BUT NO ONE WARNED US. my sister (MOH) had gone to take my nephew to the suite to use the restroom to find them unloading all our personal belongings to be left in the middle of the lobby of the venue. MAria continued to get snippy with my sister and yelled 'ALL THIS STUFFF NEEDS TO GET OUT OF HERE" my sister quickly came and got me...and I did not even get to say goodbye to my guests because I was too busy apologizing to my bridal party for this HORRENDOUS violation and disrespect. Credit cards, purses, gifts, cellphones, clothing, ALL OF IT just tossed aside. I could not believe it. I was so disgusted by that TERRIBLE treatment. they got their money and their tips and could not care less about us. Do yourself the favor and GO SOMEWHERE ELSE.

1
★☆☆☆☆

My wedding was beautiful. Our attendant was helpful. Everything flowed beautifully. HOWEVER, that was all outshined by the DISGUSTING disrespect I faced at the end of the evening. At the beginning of the morning when I was in the bridal suite with my girls, I was informed that the bridal suite would be LOCKED the entire event and we could be relaxed with our belongings. Maria (our bridal attendant) kept on constantly reminding us to please make sure we lcked the door behind us, and several times I needed to request a key to be able to use the room. HOWEVER, half an hour before the reception ended...all of that was tossed aside . Apparently the wedding after ours arrived 'early"...and we were evicted from the bridal suite!! BUT NO ONE WARNED US. my sister (MOH) had gone to take my nephew to the suite to use the restroom to find them unloading all our personal belongings to be left in the middle of the lobby of the venue. MAria continued to get snippy with my sister and yelled 'ALL THIS STUFFF NEEDS TO GET OUT OF HERE" my sister quickly came and got me...and I did not even get to say goodbye to my guests because I was too busy apologizing to my bridal party for this HORRENDOUS violation and disrespect. Credit cards, purses, gifts, cellphones, clothing, ALL OF IT just tossed aside. I could not believe it. I was so disgusted by that TERRIBLE treatment. they got their money and their tips and could not care less about us. Do yourself the favor and GO SOMEWHERE ELSE.

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My wedding was beautiful. Our attendant was helpful. Everything flowed beautifully. HOWEVER, that was all outshined by the DISGUSTING disrespect I faced at the end of the evening. At the beginning of the morning when I was in the bridal

3
★★★★★

My wedding was beautiful. Our attendant was helpful. Everything flowed beautifully. HOWEVER, that was all outshined by the DISGUSTING disrespect I faced at the end of the evening. At the beginning of the morning when I was in the bridal

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Vivian G. IS Samantha.
The place is alright-- except we never received an official tasting. and our Banquet manager is very snotty and condescending.

2
★★☆☆☆

Vivian G. IS Samantha.
The place is alright-- except we never received an official tasting. and our Banquet manager is very snotty and condescending.

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I went to a wedding at this hall and had a great time untill the end of the night when I realized somebody went into my purse. Most likely one of the Workers went into my bag and stole 60$. The person next to me got 60$ stolen as well. Also at another table a lady got 80$ stolen. We told the matr'd and the waitress staff. They didnt do much tp solve the problem. If your having your wedding or going to a wedding here make sure you watch your bags/personal items.

1
★☆☆☆☆

I went to a wedding at this hall and had a great time untill the end of the night when I realized somebody went into my purse. Most likely one of the Workers went into my bag and stole 60$. The person next to me got 60$ stolen as well. Also at another table a lady got 80$ stolen. We told the matr'd and the waitress staff. They didnt do much tp solve the problem. If your having your wedding or going to a wedding here make sure you watch your bags/personal items.

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Watermill Caterers was the first RH we visited, and we left a deposit there immediately! We visited a few others, but I instantly had my heart set on it!! Everyone at the Watermill was extremely accommodating and so wonderful to work with.

3
★★★★★

Watermill Caterers was the first RH we visited, and we left a deposit there immediately! We visited a few others, but I instantly had my heart set on it!! Everyone at the Watermill was extremely accommodating and so wonderful to work with.

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This is obviously written by a jealous competitor. Service and attention at Watermill is first - rate - Samantha is a godsend to all - patient, kind, absolutely wonderful. Staff turns themselves inside out to please everyone. Food is highest quality available - creative and delicious It is the finest example of the Scotto tradition of excellence. Go there and experience for yourself!!! Our wedding is still being talked about as the best except for one's own!

5
★★★★★

This is obviously written by a jealous competitor. Service and attention at Watermill is first - rate - Samantha is a godsend to all - patient, kind, absolutely wonderful. Staff turns themselves inside out to please everyone. Food is highest quality available - creative and delicious It is the finest example of the Scotto tradition of excellence. Go there and experience for yourself!!! Our wedding is still being talked about as the best except for one's own!

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Thank you so much for all that you have done to make our wedding day perfect! The room was beautiful, the food was excellent, and the service was amazing! All of our guests had a great time and loved the Watermill!

5
★★★★★

Thank you so much for all that you have done to make our wedding day perfect! The room was beautiful, the food was excellent, and the service was amazing! All of our guests had a great time and loved the Watermill!

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Thank you for making our wedding as wonderful as it was your staff went above & beyond our expectations. From Bruce as our banquet manager to Keith our matre d' & our excellent bridal attendants. Not one detail was missed, and was noticed

3
★★★★★

Thank you for making our wedding as wonderful as it was your staff went above & beyond our expectations. From Bruce as our banquet manager to Keith our matre d' & our excellent bridal attendants. Not one detail was missed, and was noticed

Pros: Top-notch Food & Service

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We shopped the Watermill and thought that their attitude was ridiculous!!! They thought they were great!! when in fact they double talk about pricing and menu! They are a glorified "fast food" restaurant at best!!! They serve alot of fried food and frozen food and their staff is sooo unknowledgeable while their bar tenders cannot make a decent drink!! Go to the knights of Columbus!!
They have rules over rules over rules....nonsense, They have alot to learn about customer satisfaction!!!
My advice STAY AWAY!!! and not be disappointed!!
Samantha is sooo patronizing that the truth "smells"
very unsatisfied!!!

1
★☆☆☆☆

We shopped the Watermill and thought that their attitude was ridiculous!!! They thought they were great!! when in fact they double talk about pricing and menu! They are a glorified "fast food" restaurant at best!!! They serve alot of fried food and frozen food and their staff is sooo unknowledgeable while their bar tenders cannot make a decent drink!! Go to the knights of Columbus!!
They have rules over rules over rules....nonsense, They have alot to learn about customer satisfaction!!!
My advice STAY AWAY!!! and not be disappointed!!
Samantha is sooo patronizing that the truth "smells"
very unsatisfied!!!

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We've attended several affairs at the at Watermill. The decorative lights at night are certainly eye-catching, but the food and service that we experienced were run-of-the-mill(pun intended)There was nothing to distinguish it from a thousand other catering halls.

5
★★★★★

We've attended several affairs at the at Watermill. The decorative lights at night are certainly eye-catching, but the food and service that we experienced were run-of-the-mill(pun intended)There was nothing to distinguish it from a thousand other catering halls.

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1 out of 1 people found this review helpful.

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A friend of mine had her wedding here. The venue itself is nice and updated but the service and the food were poor. The staff was not attentive, did not ask if we needed anything. The food tasted as if it were frozen. On the menu, they listed Filet Mignion, but instead I got prime rib. Why say its filet mignion when its not! Very disappointed. They were unorganized with the cocktail hour. Also, when I asked for a mojito, they stated they didn't have any mint leaves for the drink and couldn't make it. Later when they served us sherbet, there was a mint leaf our dishes! And I was in the bridal party, you would think they would want to make the bride and her party happy. Many of my friends are getting engaged and married and I will have no problem telling them to STAY away!!

1
★☆☆☆☆

A friend of mine had her wedding here. The venue itself is nice and updated but the service and the food were poor. The staff was not attentive, did not ask if we needed anything. The food tasted as if it were frozen. On the menu, they listed Filet Mignion, but instead I got prime rib. Why say its filet mignion when its not! Very disappointed. They were unorganized with the cocktail hour. Also, when I asked for a mojito, they stated they didn't have any mint leaves for the drink and couldn't make it. Later when they served us sherbet, there was a mint leaf our dishes! And I was in the bridal party, you would think they would want to make the bride and her party happy. Many of my friends are getting engaged and married and I will have no problem telling them to STAY away!!

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1 out of 1 people found this review helpful.

 

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