McDonald's

★☆☆☆☆
  • 241-243 Saratoga Road

    Schenectady, NY 12302

    Map & Directions
  • 518-399-1956

About McDonald's

Categories
  • Fast Food Restaurants
  • Restaurants
  • Breakfast
  • Frozen Yogurt
  • Coffeehouses
  • Hamburgers
  • Salads
  • Sandwich Shops
Details
  • $
  • Breakfast
  • Carry Out
  • Cheap Eats
  • Family Style Dining
  • Family-Friendly Dining
  • Group Dining
  • Lunch Spot
  • Open 7 Days
Hours
M-Su 6am-midnight
Services
  • DriveThru
  • WiFi
  • GiftCards
  • MobileOffers
  • MobileOrdering
  • Indoor Dining Available

Food

Food
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I remember as a kid seeing the McDonalds commercials where employees who were friendly, helpful, and actually smiled and talked to you graced the screen of our televisions. You'd then go into McDonalds and actually get that same kind of service, or at least you did at this McDonalds.

I'm completely appalled by the service at McDonalds in general anymore. I realize that its not easy dealing with customers all the time but it IS part of your job when you accept a job like this. Tonight I went to McDonalds with my daughter. We went through the drive-thru in the Glenville location. We didn't get anything like "Welcome to McDonalds, what can I get for you?" or anything even remotely close. We got "what do ya want?". I got over that and proceeded to the window to pick up our order. The girl at that window didn't say "Hi" or anything like that. I had said "hi" to her though. She handed our bags to us. I said "thank you, have a good night". She looked at me, rolled her eyes, and walked away. For all I know she's a mute.

I'm more and more offended by the service standards McDonalds is offering nowadays. I work in customer service and this would never be tolerated in my place of employment. Customers are the reason these employees have their paychecks.

I think I'll be giving my business to other fast food establishments in my area. Enough is enough.

1
★☆☆☆☆

I remember as a kid seeing the McDonalds commercials where employees who were friendly, helpful, and actually smiled and talked to you graced the screen of our televisions. You'd then go into McDonalds and actually get that same kind of service, or at least you did at this McDonalds.

I'm completely appalled by the service at McDonalds in general anymore. I realize that its not easy dealing with customers all the time but it IS part of your job when you accept a job like this. Tonight I went to McDonalds with my daughter. We went through the drive-thru in the Glenville location. We didn't get anything like "Welcome to McDonalds, what can I get for you?" or anything even remotely close. We got "what do ya want?". I got over that and proceeded to the window to pick up our order. The girl at that window didn't say "Hi" or anything like that. I had said "hi" to her though. She handed our bags to us. I said "thank you, have a good night". She looked at me, rolled her eyes, and walked away. For all I know she's a mute.

I'm more and more offended by the service standards McDonalds is offering nowadays. I work in customer service and this would never be tolerated in my place of employment. Customers are the reason these employees have their paychecks.

I think I'll be giving my business to other fast food establishments in my area. Enough is enough.

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Message from McDonald's

Come visit us at 241-243 Saratoga Road in Schenectady. McDonald’s is proud to have become one of the world's leading food service brands with more than 36,000 restaurants in more than 100 countries. Whether you’re looking to start your day with a McCafé® coffee or enjoy a mouthwatering Big Mac®, McDonald’s has a meal waiting for you. For deals, mobile ordering or nutrition information, download and register on the McDonald’s App today!

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