Midwood Doors & Windows Inc

★★★☆☆

About Midwood Doors & Windows Inc

Categories
  • Doors

Home & Garden

Home & Garden
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3.0 1
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I have ordered custom glass doors from Midwood Doors and Windows, and the representative strongly recommended finishing the product at their factory, and not at the manufacturer. The doors, received from the manufacturer, arrived in perfect condition. When the doors have been received from the finisher, the stain was uneven, and there were odd foreign stains, covered by lacquer. I have asked the seller to refinish the doors, and have been fed promises for over 4 weeks. After I finally got a hold of the finishing factory, the representative told me that they did not yet start fixing the doors.
I was forced to dispute the payment with my credit card and get "Beter Buisness Bureau" involved.
Edit: After the report was filed, we finally got some action.

They said that the supplier (Stallion Doors) did not meat the promised dates and that just like us they were fed promises as well. Then the finisher missed the dates by another 3 weeks and was the one who actually ruined the finish.

Finally, the doors were taken to another factory. We got to speak to the expert who was going to do the work. they did manage to fix the major surfaces , but things around the nice glass were still unacceptable.
I went back to Midwood doors and asked for my money back.
After apologizing profusely, the store offered to stain the doors with a dark stain to hide the problem. We declined as the whole point of ordering a nice hardwood door is to see the wood's texture.

They also offered to sell me the doors at a discount, which I also declined, because I wanted these doors to be one of the centerpieces of my apartment and i was unwilling to accept anything less then was promised.

We were then offered a full refund, to which we agreed.
So I take back what I said about their customer service, they did everything they could.
However I did get the credit card company and "Beter Buisness Bureau" involved in this so can not judge how this would've gone otherwise.

1
★★★☆☆

I have ordered custom glass doors from Midwood Doors and Windows, and the representative strongly recommended finishing the product at their factory, and not at the manufacturer. The doors, received from the manufacturer, arrived in perfect condition. When the doors have been received from the finisher, the stain was uneven, and there were odd foreign stains, covered by lacquer. I have asked the seller to refinish the doors, and have been fed promises for over 4 weeks. After I finally got a hold of the finishing factory, the representative told me that they did not yet start fixing the doors.
I was forced to dispute the payment with my credit card and get "Beter Buisness Bureau" involved.
Edit: After the report was filed, we finally got some action.

They said that the supplier (Stallion Doors) did not meat the promised dates and that just like us they were fed promises as well. Then the finisher missed the dates by another 3 weeks and was the one who actually ruined the finish.

Finally, the doors were taken to another factory. We got to speak to the expert who was going to do the work. they did manage to fix the major surfaces , but things around the nice glass were still unacceptable.
I went back to Midwood doors and asked for my money back.
After apologizing profusely, the store offered to stain the doors with a dark stain to hide the problem. We declined as the whole point of ordering a nice hardwood door is to see the wood's texture.

They also offered to sell me the doors at a discount, which I also declined, because I wanted these doors to be one of the centerpieces of my apartment and i was unwilling to accept anything less then was promised.

We were then offered a full refund, to which we agreed.
So I take back what I said about their customer service, they did everything they could.
However I did get the credit card company and "Beter Buisness Bureau" involved in this so can not judge how this would've gone otherwise.

Pros: Excellent sales people

Cons: The product quality is very poor, and no customer service

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