Fresh Food

★★★☆☆
Deli with cold and hot bars, sandwich station, smoothies, indoor and outdoor seating and catering menus.
  • 401 East 68th St

    New York, NY 10021

    Map & Directions
  • 212-772-3663

About Fresh Food

Hours
Mon-Fri 6am-10pm Sat-Sun 8am-8pm

Food

Food
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I Work In the NYHospital. We order Catering From Fresh Food All the Time.I Think They Are Our Dept Caterer Of Choice I Love their presentation. They Are Always On time & Work With Our Budget . We love Them.

2
★★★★★

I Work In the NYHospital. We order Catering From Fresh Food All the Time.I Think They Are Our Dept Caterer Of Choice I Love their presentation. They Are Always On time & Work With Our Budget . We love Them.

Pros: Great Food Great Service

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I used this company to cater lunch for an internal team meeting at my job. The meeting was from 12-1pm and the food was to arrive at 11:45am. The food had still not arrived by the meeting start time so I contacted our receptionist who actually places the food orders for us through a company called Osmio (Osmio hosts a bunch of different food vendors for us to order through). Make a long story short, the food never arrived until 1:15pm and it arrived cold with no apology and no explanation as to the tardiness of the delivery. The entire time, myself, the receptionist as well as the Osmio food rep tried to get answers from Fresh Food Kitchen as to where the food was and each time was rudely rebuffed by the Fresh Food Kitchen's customer service rep who would scream into the phone "it's on its way, it's on its way" or "I don't know" or "I try to get in touch with the driver" or he would just hang up the phone on us and never get back to us with an answer. This is no way to run a catering business and as a result of my experience with Fresh Food Kitchen, they have effective immediately been removed from Osmio's system as a choice to place your order with. I am currently in the process of disputing the bill as I don't feel that food that arrives cold and an hour and a half late and after the meeting it was supposed to be for is over, should be paid for. Totally unacceptable service.

0
★☆☆☆☆

I used this company to cater lunch for an internal team meeting at my job. The meeting was from 12-1pm and the food was to arrive at 11:45am. The food had still not arrived by the meeting start time so I contacted our receptionist who actually places the food orders for us through a company called Osmio (Osmio hosts a bunch of different food vendors for us to order through). Make a long story short, the food never arrived until 1:15pm and it arrived cold with no apology and no explanation as to the tardiness of the delivery. The entire time, myself, the receptionist as well as the Osmio food rep tried to get answers from Fresh Food Kitchen as to where the food was and each time was rudely rebuffed by the Fresh Food Kitchen's customer service rep who would scream into the phone "it's on its way, it's on its way" or "I don't know" or "I try to get in touch with the driver" or he would just hang up the phone on us and never get back to us with an answer. This is no way to run a catering business and as a result of my experience with Fresh Food Kitchen, they have effective immediately been removed from Osmio's system as a choice to place your order with. I am currently in the process of disputing the bill as I don't feel that food that arrives cold and an hour and a half late and after the meeting it was supposed to be for is over, should be paid for. Totally unacceptable service.

Pros: NONE NONE NONE

Cons: RUDE, UNPROFESSIONAL, UNACCEPTABLE SERVICE

Editorial from

Deli with cold and hot bars, sandwich station, smoothies, indoor and outdoor seating and catering menus.

 

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