Life Quality BMW

★★★★★
  • 9326 4th Ave

    Brooklyn, NY 11209

    Map & Directions
  • 888-856-8618

4.8163 49
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Horrible experience with Neill Garoogian, I have 2014 328 i 4k miles. I left the car in service to see from where the rattle noise is coming from front left tire, but before to do this I did a test drive with one of their mechanic and he notice also that rattle noise. Neill called me next day to say ''I have no time today to check your car but I may have time tomorrow'', I've said'' OK, but you call me to say after 24h you did not touch yet my car?", meanwhile I've called BMW North America they open a case and 5 min later Neill called me to say " I start to work on your car, but because you called BMW NA you never step in my service"
Next day he never call me and after one more day I got to the service to see what is going on, he said the car has nothing and is ready to get home, they never gave me an invoice, the rims was scratch and they put over 60 mile for test drive, probably they use my car for personal purpose.
BMW NA says ''they can not do nothing regarding of this service because they are a private service and they recommended to try other service.
So, now I have a premium $50k car and I can not enjoy because of the noise
Thank you BMW
So, stay away for this service if your car is in warranty...

1
★☆☆☆☆

Horrible experience with Neill Garoogian, I have 2014 328 i 4k miles. I left the car in service to see from where the rattle noise is coming from front left tire, but before to do this I did a test drive with one of their mechanic and he notice also that rattle noise. Neill called me next day to say ''I have no time today to check your car but I may have time tomorrow'', I've said'' OK, but you call me to say after 24h you did not touch yet my car?", meanwhile I've called BMW North America they open a case and 5 min later Neill called me to say " I start to work on your car, but because you called BMW NA you never step in my service"
Next day he never call me and after one more day I got to the service to see what is going on, he said the car has nothing and is ready to get home, they never gave me an invoice, the rims was scratch and they put over 60 mile for test drive, probably they use my car for personal purpose.
BMW NA says ''they can not do nothing regarding of this service because they are a private service and they recommended to try other service.
So, now I have a premium $50k car and I can not enjoy because of the noise
Thank you BMW
So, stay away for this service if your car is in warranty...

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This is my second purchase from brett. All of my friends and family told me to go to those lying clowns at grand prix leasing. Brett beat their price and treated me like family

3
★★★★★

This is my second purchase from brett. All of my friends and family told me to go to those lying clowns at grand prix leasing. Brett beat their price and treated me like family

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Speacial ordered this vehicle took 7 weeks to come very enjoyed the vehicle will be recommened to friends

3
★★★★★

Speacial ordered this vehicle took 7 weeks to come very enjoyed the vehicle will be recommened to friends

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Wonderful experience. I've had many bmws and I'm extremely busy. I have no time for games or bs. I goat a GREAT deal and every thing was easy and as promised

5
★★★★★

Wonderful experience. I've had many bmws and I'm extremely busy. I have no time for games or bs. I goat a GREAT deal and every thing was easy and as promised

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My cousin had purchased a BMW from Brett and was very happy with the whole process and so he brought me to Brett when I wanted an x6. Brett treated me great and I'm extremely happy

5
★★★★★

My cousin had purchased a BMW from Brett and was very happy with the whole process and so he brought me to Brett when I wanted an x6. Brett treated me great and I'm extremely happy

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This is my second car from Brett. I have sent many friends and co workers to Brett and they're all happy with him and their cars as well. Brett helped me with every step and now I have my dream BMW at a very good price

5
★★★★★

This is my second car from Brett. I have sent many friends and co workers to Brett and they're all happy with him and their cars as well. Brett helped me with every step and now I have my dream BMW at a very good price

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I had a wonderful experience working with Jeanie Giordano at life Quality BMW. I was sold a preowned car previously and was very unhappy with my car. I traded my car in and received a great price and I ordered a new 328xi . The price was

3
★★★★★

I had a wonderful experience working with Jeanie Giordano at life Quality BMW. I was sold a preowned car previously and was very unhappy with my car. I traded my car in and received a great price and I ordered a new 328xi . The price was

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I highly reccomend you going to see Jeanie Giordano at Life Quality BMW she is upfront and straight forward. I received the best pricing and the best service.

5
★★★★★

I highly reccomend you going to see Jeanie Giordano at Life Quality BMW she is upfront and straight forward. I received the best pricing and the best service.

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I had a fantastic experience with Jeanie Giordano. She was so helpful and understanding. I will most definitely return to this dealership and refer others to Jeanie. This is the most pleasurable experience I've ever had in a dealership.

3
★★★★★

I had a fantastic experience with Jeanie Giordano. She was so helpful and understanding. I will most definitely return to this dealership and refer others to Jeanie. This is the most pleasurable experience I've ever had in a dealership.

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Very good. I got answers to all questions I had. I will probably will come back for another car if I like this one.

5
★★★★★

Very good. I got answers to all questions I had. I will probably will come back for another car if I like this one.

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What a great experience. I will definitely be back in the future. Again the best experience I have had at a dealership to date.

5
★★★★★

What a great experience. I will definitely be back in the future. Again the best experience I have had at a dealership to date.

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I had the best experience ever picking up a car. He was so helpful and caring.

5
★★★★★

I had the best experience ever picking up a car. He was so helpful and caring.

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My experience at Life Quality BMW was very good. I felt very welcome there,the customer service it's very good,always get treated with respect by staff,specially the girls at front counter,Coral, Christina,Chiphirah,Kerry,very charming I

3
★★★★★

My experience at Life Quality BMW was very good. I felt very welcome there,the customer service it's very good,always get treated with respect by staff,specially the girls at front counter,Coral, Christina,Chiphirah,Kerry,very charming I

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When I enter into life quality, my service advisor is always smiling, friendly and very approachable! I find my experience to always be pleasant, and would always recommend them for future services.

3
★★★★★

When I enter into life quality, my service advisor is always smiling, friendly and very approachable! I find my experience to always be pleasant, and would always recommend them for future services.

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Very good and accommodating
The salesman Rich Mac was extremely helpful and very knowledgeable about the BMW product

5
★★★★★

Very good and accommodating
The salesman Rich Mac was extremely helpful and very knowledgeable about the BMW product

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Very pleasureful experience sales person was very knowledgeable about car and answered all my questions

3
★★★★★

Very pleasureful experience sales person was very knowledgeable about car and answered all my questions

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My experience was great I love life quality they are the best especially Coral Belliard, Chephirah Williams, and Melissa Singh, great customer service keep up the good work.

5
★★★★★

My experience was great I love life quality they are the best especially Coral Belliard, Chephirah Williams, and Melissa Singh, great customer service keep up the good work.

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This is my second purchase from Brett and I have sent two other friends to Brett and they are very happy as well.

3
★★★★★

This is my second purchase from Brett and I have sent two other friends to Brett and they are very happy as well.

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I had a good experince, thes stuff help was very informative ,help choose, the right parts for my car

5
★★★★★

I had a good experince, thes stuff help was very informative ,help choose, the right parts for my car

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Fast and easy! Service is always an amazing experience. I have been coming to life quality BMW for quite some time and it has always been wonderful. They are like family!

3
★★★★★

Fast and easy! Service is always an amazing experience. I have been coming to life quality BMW for quite some time and it has always been wonderful. They are like family!

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Harry was very knowledgable of what he was doing also courteous. I had a great experience in the part departments no long lines and I was treated fairly.

5
★★★★★

Harry was very knowledgable of what he was doing also courteous. I had a great experience in the part departments no long lines and I was treated fairly.

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I love coming into life quality because of the great customer service. The people are great, atmosphere is amazing, this place in general is just a great experience.

3
★★★★★

I love coming into life quality because of the great customer service. The people are great, atmosphere is amazing, this place in general is just a great experience.

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I had very good experience with life quality,every time I get a loaner car ,never have to wait,the ladies (Coral, Chephirah,Kerry)at the counter are always accommodating to my needs. As to my service advisor, he has been very informative as to what's going on with my vehicle. Overall my car is always delivered back to me very clean and my personal belongings are always in tact.

5
★★★★★

I had very good experience with life quality,every time I get a loaner car ,never have to wait,the ladies (Coral, Chephirah,Kerry)at the counter are always accommodating to my needs. As to my service advisor, he has been very informative as to what's going on with my vehicle. Overall my car is always delivered back to me very clean and my personal belongings are always in tact.

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My experience here at life quality BMW has always being great at the service department.the guys make sure that all is well before you leave the area. Job well done.

3
★★★★★

My experience here at life quality BMW has always being great at the service department.the guys make sure that all is well before you leave the area. Job well done.

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Second car purchased from Alex Lazebnik. Transaction went smooth. Would recommend to all my friends and family.

3
★★★★★

Second car purchased from Alex Lazebnik. Transaction went smooth. Would recommend to all my friends and family.

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Brett was very helpful and did every thing possible to make this new x3 exactly thecway I wanted it and he was able to make it fit in my budget too

3
★★★★★

Brett was very helpful and did every thing possible to make this new x3 exactly thecway I wanted it and he was able to make it fit in my budget too

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Excellent from start to finish. Carmine, Eric Greg and to the best sales person Samantha

3
★★★★★

Excellent from start to finish. Carmine, Eric Greg and to the best sales person Samantha

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My experience. With Jeanie Giordano at Life Quality BMW was excellent. I would recommend her to all my family and friends. I had a feeling of comfort and no pressure and enjoyed her personality. Honest and straight fiorward.

3
★★★★★

My experience. With Jeanie Giordano at Life Quality BMW was excellent. I would recommend her to all my family and friends. I had a feeling of comfort and no pressure and enjoyed her personality. Honest and straight fiorward.

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Kaz really made the difference in my purchase decision. When I realized I had to buy a new (or pre-owned) car, I did not look forward to dealing with stereotype car salespersons. After a week of looking at other dealerships I found the

3
★★★★★

Kaz really made the difference in my purchase decision. When I realized I had to buy a new (or pre-owned) car, I did not look forward to dealing with stereotype car salespersons. After a week of looking at other dealerships I found the

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Very good sales person, great experience. Easy to reach and knowledgeable about the car. Thanks!

3
★★★★★

Very good sales person, great experience. Easy to reach and knowledgeable about the car. Thanks!

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Experience was great! Brett has been awesome since the very first day I walked into the showroom. Extremely helpful and responsive to all my questions.

3
★★★★★

Experience was great! Brett has been awesome since the very first day I walked into the showroom. Extremely helpful and responsive to all my questions.

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Brett helped me in every way possible with my second bml from him and life quality BMW. I am extremely satisfied

5
★★★★★

Brett helped me in every way possible with my second bml from him and life quality BMW. I am extremely satisfied

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My experience at Life Quality was unbelievable. Jeanie is a true asset to the dealership. The sales manager Eric Rivera also made the experience a very pleasurable one to say the least. This is my second vehicle purchased at this

3
★★★★★

My experience at Life Quality was unbelievable. Jeanie is a true asset to the dealership. The sales manager Eric Rivera also made the experience a very pleasurable one to say the least. This is my second vehicle purchased at this

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This is our third BMW from Life Quality and everyone was a pleasure to deal with. Both Eric and Rich was very helpful in getting me the car that I wanted and I could not have asked for a better Sales staff to work with!

5
★★★★★

This is our third BMW from Life Quality and everyone was a pleasure to deal with. Both Eric and Rich was very helpful in getting me the car that I wanted and I could not have asked for a better Sales staff to work with!

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This is my fourth BMW, and Jeanie was by far the best salesperson I have ever dealt with.

5
★★★★★

This is my fourth BMW, and Jeanie was by far the best salesperson I have ever dealt with.

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My experience was great and the service was fantastic! This was by far my best dealership experience.

3
★★★★★

My experience was great and the service was fantastic! This was by far my best dealership experience.

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Very happy with my experience at life quality. Would def come back and use Dennis

3
★★★★★

Very happy with my experience at life quality. Would def come back and use Dennis

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Wonderful .. Easiest car purchase! Car looks great and it was very nice to have a sales person take their time and explain all the features in the vehicle

5
★★★★★

Wonderful .. Easiest car purchase! Car looks great and it was very nice to have a sales person take their time and explain all the features in the vehicle

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Incredible! Brett has been extremely helpful during the whole process and easy to communicate with via phone and email. Very glad he was my salesperson.

3
★★★★★

Incredible! Brett has been extremely helpful during the whole process and easy to communicate with via phone and email. Very glad he was my salesperson.

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Excellent service. I am very happy with Andy's Service. I will refer some friends to your company in the future.

5
★★★★★

Excellent service. I am very happy with Andy's Service. I will refer some friends to your company in the future.

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When you think of buying a car you usually think of the hassel and burden the whole process will be, at least thats what I thought anyways but that is the complete opposite of my experience. Everything went so smoothly. I dealt with

3
★★★★★

When you think of buying a car you usually think of the hassel and burden the whole process will be, at least thats what I thought anyways but that is the complete opposite of my experience. Everything went so smoothly. I dealt with

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TERRIBLE CUSTOMER SERVICE, NOTHING CLOUSE TO NEW CARSALE PLACE,THEY TREAT YOU LIKE IN SECOND HAND PLACE IN THIRD WORLD COUNTRY, CHANGING DEAL WITH YOU ALL THE TIME, UNBELIVABLE!!!! SHAME FOR AUDI AG. TERIIBLE EXPIRIENCE

0
★☆☆☆☆

TERRIBLE CUSTOMER SERVICE, NOTHING CLOUSE TO NEW CARSALE PLACE,THEY TREAT YOU LIKE IN SECOND HAND PLACE IN THIRD WORLD COUNTRY, CHANGING DEAL WITH YOU ALL THE TIME, UNBELIVABLE!!!! SHAME FOR AUDI AG. TERIIBLE EXPIRIENCE

Pros: NON

Cons: ONE STAR IS TO BIG FOR THE SCAMBAGS!

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DEALT WITH A MICHELE WHO COULDNT HAVE BEEN NASTIER. THEN TRANSFERRED TO A GUY WHO TRIED TO INTIMIDATE ME. ITS AS THOUGH YOUR WORKING WITH A NASTY CULT. KEEP IN MIND YOU WANT TO SPEND MONEY AND THEY COULD CARE LESS. DEAL WITH RESPECTFUL PEOPLE AT OTHER DEALERSHIPS. THIS PLACE IS A JOKE.

0
★☆☆☆☆

DEALT WITH A MICHELE WHO COULDNT HAVE BEEN NASTIER. THEN TRANSFERRED TO A GUY WHO TRIED TO INTIMIDATE ME. ITS AS THOUGH YOUR WORKING WITH A NASTY CULT. KEEP IN MIND YOU WANT TO SPEND MONEY AND THEY COULD CARE LESS. DEAL WITH RESPECTFUL PEOPLE AT OTHER DEALERSHIPS. THIS PLACE IS A JOKE.

Pros: NONE

Cons: ALL MORONS

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I recently purchased a certified used 3 series BMW from Life Quality BMW. The customer service was excellent and the delivery experience was painless. I have purchased a number of new cars but my experience with this dealer was unsurpassed. I highly recommend Life Quality BMW whether you are buying new or used.

5
★★★★★

I recently purchased a certified used 3 series BMW from Life Quality BMW. The customer service was excellent and the delivery experience was painless. I have purchased a number of new cars but my experience with this dealer was unsurpassed. I highly recommend Life Quality BMW whether you are buying new or used.

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0 out of 1 people found this review helpful.

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These people at Life quality audi are very cocky, they not only ignored my several requests to speak with a sales rep, in fact they asked me if i were actually purchasing a vehicle in a very bad tone. and indeed i was looking in to an Audi S5 and is ready to put down payment that night but, the sales reps were so ignorant i will never be giving them any business and fromt he looks of the other reviewers, this place does not seem to please anyone.

AVOID THIS DEALER AT ALL COST.
I DON'T UNDERSTAND WHY THIS DEALER IS RATED AT 4 STARS when EVERYONE GAVE THIS PLACE 1 STAR!!!!!!!!!!!!!!!!!!! they should go out of business very soon i hope they do actually.

0
★☆☆☆☆

These people at Life quality audi are very cocky, they not only ignored my several requests to speak with a sales rep, in fact they asked me if i were actually purchasing a vehicle in a very bad tone. and indeed i was looking in to an Audi S5 and is ready to put down payment that night but, the sales reps were so ignorant i will never be giving them any business and fromt he looks of the other reviewers, this place does not seem to please anyone.

AVOID THIS DEALER AT ALL COST.
I DON'T UNDERSTAND WHY THIS DEALER IS RATED AT 4 STARS when EVERYONE GAVE THIS PLACE 1 STAR!!!!!!!!!!!!!!!!!!! they should go out of business very soon i hope they do actually.

Pros: None

Cons: Sales rep attitude, very bad attitude.

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The sales staff here are aggressive, bordering on confrontational, and forget why they're supposed to be in business. Why's that? Oh yeah, the customer. We experienced nothing but pressure tactics and when they realized we weren't ready to buy a car on the spot, our sales rep ditched us and actually took off for lunch. This dealership lacks an understanding of respect for the customer. We have been VW owners for the last 15 years, and our experience here was enough to turn us away from VW, possibly forever. This dealership needs a serious review by VW because they are doing way more harm than good. The cars are great, but if you have to deal with these guys, beware. We walked away from our experience more frustrated than we've ever been. Now that's saying something.

0
★☆☆☆☆

The sales staff here are aggressive, bordering on confrontational, and forget why they're supposed to be in business. Why's that? Oh yeah, the customer. We experienced nothing but pressure tactics and when they realized we weren't ready to buy a car on the spot, our sales rep ditched us and actually took off for lunch. This dealership lacks an understanding of respect for the customer. We have been VW owners for the last 15 years, and our experience here was enough to turn us away from VW, possibly forever. This dealership needs a serious review by VW because they are doing way more harm than good. The cars are great, but if you have to deal with these guys, beware. We walked away from our experience more frustrated than we've ever been. Now that's saying something.

Pros: Carry VWs

Cons: No parking, poor customer service, pushy sales tactics

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Summary: Bad Customer Service, AVOID THIS PLACE. My car broke down and I took it to Life Quality Audi. I had not heard back from them for a day until I called the next day. No loaner car was given, they said that they have 2 weeks waiting list for a loaner. It took them 3 days to fix a simple problem. AVOID THIS DEALER AND SERVICE CENTER.

0
★☆☆☆☆

Summary: Bad Customer Service, AVOID THIS PLACE. My car broke down and I took it to Life Quality Audi. I had not heard back from them for a day until I called the next day. No loaner car was given, they said that they have 2 weeks waiting list for a loaner. It took them 3 days to fix a simple problem. AVOID THIS DEALER AND SERVICE CENTER.

Pros: AVOID THIS DEALER

Cons: AVOID THIS DEALER

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Summary: Bad Service at a High Premuim.

My car broke down 2 weeks ago and I had it taken to Life Quality Volkswagen on the Monday based on the rule of thumb that although the dealership is expensive the service is good.

This place breaks that rule in everyway. I had not heard back from them for a day until I called. They then said that they had the car and would get back to me soon. It took them the entire day to turn this around and came back to me with news that my car had failures amount to $3k worth of parts/labour and service. I gave the go ahead to fix the car hoping that although expensive this would make the car like new...well I had to chase them the next two days until finally I called on the Thursday and they said the car was being test driven but was ready for collection.

When I arrived to collect my car another customer was screaming at the VW liason (a sentiment I now understand well). Once I got in the car and started it I noticed that warning lights were still on. I asked them about this and they said it was probably a loose cable and since I needed the car for the weekend I could bring it back on Monday for a quick fix...well I returned on Monday and handed in the car. At the end of Monday they did call to say they had not looked at the car yet but would get back to me on Tuesday first thing. No call on Tuesday...finally on Wednesday afternoon I called them and they said that they did not have the final quote for the new 'broken' part but would call me back soon. They did indeed call me back and through another $700 issue at me.

At this point I would not want to spend another cent with them and have told them to leave as is as I will fetch the car and make another (cheaper) plan.

I have learnt my lesson...do not take your car here..it is not worth the money and is worse than anyother bad autoshop I have every dealt with.

0
★☆☆☆☆

Summary: Bad Service at a High Premuim.

My car broke down 2 weeks ago and I had it taken to Life Quality Volkswagen on the Monday based on the rule of thumb that although the dealership is expensive the service is good.

This place breaks that rule in everyway. I had not heard back from them for a day until I called. They then said that they had the car and would get back to me soon. It took them the entire day to turn this around and came back to me with news that my car had failures amount to $3k worth of parts/labour and service. I gave the go ahead to fix the car hoping that although expensive this would make the car like new...well I had to chase them the next two days until finally I called on the Thursday and they said the car was being test driven but was ready for collection.

When I arrived to collect my car another customer was screaming at the VW liason (a sentiment I now understand well). Once I got in the car and started it I noticed that warning lights were still on. I asked them about this and they said it was probably a loose cable and since I needed the car for the weekend I could bring it back on Monday for a quick fix...well I returned on Monday and handed in the car. At the end of Monday they did call to say they had not looked at the car yet but would get back to me on Tuesday first thing. No call on Tuesday...finally on Wednesday afternoon I called them and they said that they did not have the final quote for the new 'broken' part but would call me back soon. They did indeed call me back and through another $700 issue at me.

At this point I would not want to spend another cent with them and have told them to leave as is as I will fetch the car and make another (cheaper) plan.

I have learnt my lesson...do not take your car here..it is not worth the money and is worse than anyother bad autoshop I have every dealt with.

Pros: You'll learn your lesson

Cons: You'll lose your hair and lots of money with these guys

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I created this account just to review this dealership. My cousin just before he handed over the jetta told me to avoid the VW "stealerships" and to go for local auto servicings. How I wished I listened to him.
My first experience with a dealer in Connecticut was not that bad so I decided to give it one more try with a VW dealer here in brooklyn.
I looked up the dictionary for a word worse than "pathetic" unfortunately couldn't find it so here goes the review.
They are the most pathetic of *all* the auto service people I have come across in my long 30 years of life. I depend on my car for my office work and I took upaid leave so that they could fix my car which was promised to me within one day in writing. He regretted he would take another day and then he stopped responding after two days. They wouldnt pickup my calls and wouldnt respond to voice messages. Every time I call I am placed on long hold and then either the person in charge is not in office or stepped out or on lunch or with a customer or whatever. If i demanded to speak to his supervisor he would *ALWAYS* be in a meeting. I know its a old trick to stop customers from complaining. I worked in a call center too. They way they treat customers like a beech was apalling. My car is in their garage !! i can't go to office. darn. at the least respond and let me know what's wrong with my car !!!

I am sadenned. Never again will I go to a VW dealer. My local mechanic is much friendlier.

0
★☆☆☆☆

I created this account just to review this dealership. My cousin just before he handed over the jetta told me to avoid the VW "stealerships" and to go for local auto servicings. How I wished I listened to him.
My first experience with a dealer in Connecticut was not that bad so I decided to give it one more try with a VW dealer here in brooklyn.
I looked up the dictionary for a word worse than "pathetic" unfortunately couldn't find it so here goes the review.
They are the most pathetic of *all* the auto service people I have come across in my long 30 years of life. I depend on my car for my office work and I took upaid leave so that they could fix my car which was promised to me within one day in writing. He regretted he would take another day and then he stopped responding after two days. They wouldnt pickup my calls and wouldnt respond to voice messages. Every time I call I am placed on long hold and then either the person in charge is not in office or stepped out or on lunch or with a customer or whatever. If i demanded to speak to his supervisor he would *ALWAYS* be in a meeting. I know its a old trick to stop customers from complaining. I worked in a call center too. They way they treat customers like a beech was apalling. My car is in their garage !! i can't go to office. darn. at the least respond and let me know what's wrong with my car !!!

I am sadenned. Never again will I go to a VW dealer. My local mechanic is much friendlier.

Pros: near to my home

Cons: everything else

 

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