Hero & Sound Inc

★★★★☆

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Here are a few key points that were left out by "Randy F": 1) the weekend that he and his family came into our store, was the weekend of Allentown Art Festival. This is by far, THE single busiest weekend at our store all year. We have over 20 people in our store at all times. We have hundreds and hundreds of people in our store over two days and our store is left in such a destroyed state, that we try to be very proactive with our customers that weekend to keep things from breaking. Though we understand on some level, it is really inevitable. 2) "Randy F" didn't just come in with a 6 year old son, he and his wife actually came in with 3 kids, all under the age of 6. One of whom was young enough to be in a stroller, but instead was walking around our store. 3) We repeatedly, in a very friendly manner, asked his children who were touching EVERYTHING, to please be careful, that some of the items they were touching were breakable and not meant for kids. All of our requests were instead dismissed, ignored and met with dirty looks from both parents. At one point I actually heard the father say to his kids "you can touch whatever you want". 4) I never stated "go back to Williamsville", what I said was "since you enjoyed the experience more, go back to the store in San Francisco where they let you touch all their items, that is not our policy here". I then went on to say that during the Allentown Art Festival weekend, our store is FULL of people that come into the city, for the one and only time all year, manhandle everything, buy nothing and never return. 5) I also made it VERY clear that the items we sell are not toys for children, they are however collectible limited edition designer art pieces that ALL clearly state on the packaging "Not for children 15 + under".

Our store has been open over 3 years and we have TONS of families that shop at our store, some with very young children. We welcome it and the experience is quite positive for all parties involved. The difference is, these families respect our store, our wishes and policies and have control over their children. There needs to be accountability if you are going to take your young children into a store that is not intended for people their age, and to mouth off to a store owner who politely requests you to be mindful of their products, is quite ludicrous. We stand behind what we said that weekend and how we handled the situation.

Thank you to everyone that has supported and respected our store these past 3+ years. We are so lucky to have such wonderful customers.

5
★★★★★

Here are a few key points that were left out by "Randy F": 1) the weekend that he and his family came into our store, was the weekend of Allentown Art Festival. This is by far, THE single busiest weekend at our store all year. We have over 20 people in our store at all times. We have hundreds and hundreds of people in our store over two days and our store is left in such a destroyed state, that we try to be very proactive with our customers that weekend to keep things from breaking. Though we understand on some level, it is really inevitable. 2) "Randy F" didn't just come in with a 6 year old son, he and his wife actually came in with 3 kids, all under the age of 6. One of whom was young enough to be in a stroller, but instead was walking around our store. 3) We repeatedly, in a very friendly manner, asked his children who were touching EVERYTHING, to please be careful, that some of the items they were touching were breakable and not meant for kids. All of our requests were instead dismissed, ignored and met with dirty looks from both parents. At one point I actually heard the father say to his kids "you can touch whatever you want". 4) I never stated "go back to Williamsville", what I said was "since you enjoyed the experience more, go back to the store in San Francisco where they let you touch all their items, that is not our policy here". I then went on to say that during the Allentown Art Festival weekend, our store is FULL of people that come into the city, for the one and only time all year, manhandle everything, buy nothing and never return. 5) I also made it VERY clear that the items we sell are not toys for children, they are however collectible limited edition designer art pieces that ALL clearly state on the packaging "Not for children 15 + under".

Our store has been open over 3 years and we have TONS of families that shop at our store, some with very young children. We welcome it and the experience is quite positive for all parties involved. The difference is, these families respect our store, our wishes and policies and have control over their children. There needs to be accountability if you are going to take your young children into a store that is not intended for people their age, and to mouth off to a store owner who politely requests you to be mindful of their products, is quite ludicrous. We stand behind what we said that weekend and how we handled the situation.

Thank you to everyone that has supported and respected our store these past 3+ years. We are so lucky to have such wonderful customers.

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Could be a cool store if the owner wasn't so rude. My 6 son year came to me with what appeared to be a cool toy. It was in fact a very cool $10 dollar piece of plastic but depending on your point of view could be a collectible or a $10 plastic TOY. The owner in a very rude tone told my son that it was not for kids and not to touch. I was put off more by her tone and attitude rather than the directive to not touch.

My wife and I had been to a store that carried similar items on Haight St. in San Fran. www.kidrobot.com We were prepared to fork over some cash because we had been looking for this line of products since our trip out west. After looking around and not feeling very welcome, numerous people hanging around the counter carrying conversations but no attention to the customers. I decided to keep my wallet in my pocket after the shopkeepers comment and I just wasn't the same Haight vibe that I got from the shopkeeper in S.F.

My wife told her as we were leaving that these plastic collectibles could be for kids. That is whom we bought them for in S.F. The owner of the Allen St. store was enraged by my wife's statement. She said "Get out of my store and go to back to Williamsville!"

I took offense to this! I have lived and shopped in the city for fifteen years. I am Buffalo City School teacher. I have done whatever I can to support the re vitalization of the CITY. It also offensive to anyone from Williamsville or any other suburb. I want people from other areas to visit my city and see the great shops and events it has to offer.

When I informed the owner and other store keeper that would be spreading the news not to patronize their business, the storekeeper replied with "I will just tell everyone you're an a$$hole, then"

I urge you not to enter this store. It is not a good representation of the City of Buffalo. If you want the same products, you can order them online at www.kidrobot.com

I gave them one star because I had to...

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1
★☆☆☆☆

Could be a cool store if the owner wasn't so rude. My 6 son year came to me with what appeared to be a cool toy. It was in fact a very cool $10 dollar piece of plastic but depending on your point of view could be a collectible or a $10 plastic TOY. The owner in a very rude tone told my son that it was not for kids and not to touch. I was put off more by her tone and attitude rather than the directive to not touch.

My wife and I had been to a store that carried similar items on Haight St. in San Fran. www.kidrobot.com We were prepared to fork over some cash because we had been looking for this line of products since our trip out west. After looking around and not feeling very welcome, numerous people hanging around the counter carrying conversations but no attention to the customers. I decided to keep my wallet in my pocket after the shopkeepers comment and I just wasn't the same Haight vibe that I got from the shopkeeper in S.F.

My wife told her as we were leaving that these plastic collectibles could be for kids. That is whom we bought them for in S.F. The owner of the Allen St. store was enraged by my wife's statement. She said "Get out of my store and go to back to Williamsville!"

I took offense to this! I have lived and shopped in the city for fifteen years. I am Buffalo City School teacher. I have done whatever I can to support the re vitalization of the CITY. It also offensive to anyone from Williamsville or any other suburb. I want people from other areas to visit my city and see the great shops and events it has to offer.

When I informed the owner and other store keeper that would be spreading the news not to patronize their business, the storekeeper replied with "I will just tell everyone you're an a$$hole, then"

I urge you not to enter this store. It is not a good representation of the City of Buffalo. If you want the same products, you can order them online at www.kidrobot.com

I gave them one star because I had to...

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This tiny boutique shop on Allen St. features Hero's original screen-printed poster designs for traveling music acts but also a vast selection of Kid Robot and related collector designer toys. You can't walk in and not get a smile on your face (or run away totally baffled... depending on your disposition). A little oasis of disenfranchised post-ironic pop culture in Buffalo's colorful Allentown neighborhood.

5
★★★★★

This tiny boutique shop on Allen St. features Hero's original screen-printed poster designs for traveling music acts but also a vast selection of Kid Robot and related collector designer toys. You can't walk in and not get a smile on your face (or run away totally baffled... depending on your disposition). A little oasis of disenfranchised post-ironic pop culture in Buffalo's colorful Allentown neighborhood.

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1 out of 1 people found this review helpful.

 

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