Rush Henrietta Opticians

★★★★☆

About Rush Henrietta Opticians

3.6667 9
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The only reason I give this place 2 stars is because the Doctors are great, but the receptionist needs to go. Sara is very, very, very unorganized and unprofessional. Henrietta is a small town and many others who have gone here have said the same thing.
To the Doctors: Get a new receptionist and I'll bet you get your old customers back and will get more new customers. Your current receptionist is the epitome of unprofessional - She needs to keep her mouth shut, get organized and learn to do her job. Don't hold on to someone because you feel sorry for them, because you will end up hurting yourself-

Any positive reviews on here have been written by the receptionist herself or a relative, because too many people have agreed with what I have said and everyone cant be wrong.

Get rid of Sara and we will come back-

2
★★☆☆☆

The only reason I give this place 2 stars is because the Doctors are great, but the receptionist needs to go. Sara is very, very, very unorganized and unprofessional. Henrietta is a small town and many others who have gone here have said the same thing.
To the Doctors: Get a new receptionist and I'll bet you get your old customers back and will get more new customers. Your current receptionist is the epitome of unprofessional - She needs to keep her mouth shut, get organized and learn to do her job. Don't hold on to someone because you feel sorry for them, because you will end up hurting yourself-

Any positive reviews on here have been written by the receptionist herself or a relative, because too many people have agreed with what I have said and everyone cant be wrong.

Get rid of Sara and we will come back-

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GET A NEW RECEPTIONIST!! UNORGANIZED!!!

1
★★★☆☆

GET A NEW RECEPTIONIST!! UNORGANIZED!!!

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I have been going to Rush Henrietta Opticians every year for several years, and I have never had a bad experience there. I find the dr. to be very thorough and trustworthy. The optician has always been very helpful and also very nice. He has always made a quality pair of glasses for me that always came in a case. I found the receptionist to be friendly and welcoming, both on the phone and in person.
I enjoy their service, and have no reason to go anywhere else. I have recommeded this office to my friends, and will continue to do so.

4
★★★★☆

I have been going to Rush Henrietta Opticians every year for several years, and I have never had a bad experience there. I find the dr. to be very thorough and trustworthy. The optician has always been very helpful and also very nice. He has always made a quality pair of glasses for me that always came in a case. I found the receptionist to be friendly and welcoming, both on the phone and in person.
I enjoy their service, and have no reason to go anywhere else. I have recommeded this office to my friends, and will continue to do so.

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1 out of 1 people found this review helpful.

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I'm with Frank1 - going through practically the same thing. Got frames for my children, could not pay w/ a cc over the phone or they charge an additional $10 fee. Going round and round when I can pick up frames and have them adjusted for the children. So far, it's been a 2 week wait. Receptionist acts frustrated as if she has too much to handle. Perhaps they need to get her some help.

3
★★★☆☆

I'm with Frank1 - going through practically the same thing. Got frames for my children, could not pay w/ a cc over the phone or they charge an additional $10 fee. Going round and round when I can pick up frames and have them adjusted for the children. So far, it's been a 2 week wait. Receptionist acts frustrated as if she has too much to handle. Perhaps they need to get her some help.

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1 out of 1 people found this review helpful.

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I tell everyone about Rush Henrietta Opticians! The receptionist knows you by name. The doctors are awesome, I have never had a long wait there. They are totally about the patient. My kids even love it there. The childrens area in the waiting room has many choices for children to keep busy.

5
★★★★★

I tell everyone about Rush Henrietta Opticians! The receptionist knows you by name. The doctors are awesome, I have never had a long wait there. They are totally about the patient. My kids even love it there. The childrens area in the waiting room has many choices for children to keep busy.

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The docs are GREAT and the receptionist was AWESOME !!! She was very professional and made us feel welcome.She so helpful even in the process of picking out frames for my entire family. I would highly recommend them to a friends and family.

5
★★★★★

The docs are GREAT and the receptionist was AWESOME !!! She was very professional and made us feel welcome.She so helpful even in the process of picking out frames for my entire family. I would highly recommend them to a friends and family.

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Definitely had a very, very bad experience there, the receptionist was rude, and they gave you glasses even without putting into a case, just wrapped the glass into a piece of cloth, how much can a glass case be?

I made an appointment to adjust the glass, (when I initially picked up my glass, they even didn't have 10 minutes to help me at that time adjust my glass to save me one trip) the receptionist told me they may cancel the appointment, but will call me ahead of time if they do cancel my appointment. The reality was they canceled my appointment, but never called me ahead of time, when I got to the office, it was already closed, I was so, so frustrated...next week, when i called in, the receptionist never apologized, and we had a very, very unpleasant conversation.

0
★☆☆☆☆

Definitely had a very, very bad experience there, the receptionist was rude, and they gave you glasses even without putting into a case, just wrapped the glass into a piece of cloth, how much can a glass case be?

I made an appointment to adjust the glass, (when I initially picked up my glass, they even didn't have 10 minutes to help me at that time adjust my glass to save me one trip) the receptionist told me they may cancel the appointment, but will call me ahead of time if they do cancel my appointment. The reality was they canceled my appointment, but never called me ahead of time, when I got to the office, it was already closed, I was so, so frustrated...next week, when i called in, the receptionist never apologized, and we had a very, very unpleasant conversation.

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We go here for all of our vision needs. The receptionist is great at remembering your name and making you feel welcome. The selection of frames is amazing, very up to date. Love them.

5
★★★★★

We go here for all of our vision needs. The receptionist is great at remembering your name and making you feel welcome. The selection of frames is amazing, very up to date. Love them.

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0 out of 1 people found this review helpful.

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Our whole family goes here to get our eyes checked. They have a children's area in the waiting room. The receptionist knows us by name. They have also helped my husband find contacts that work for his severe prescription. We will continue to go here. They are quick, yet thorough.

5
★★★★★

Our whole family goes here to get our eyes checked. They have a children's area in the waiting room. The receptionist knows us by name. They have also helped my husband find contacts that work for his severe prescription. We will continue to go here. They are quick, yet thorough.

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0 out of 1 people found this review helpful.

 

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