Cayuga Family Dental LLC

★★★★★
  • 2255 N Triphammer Rd STE 63

    Ithaca, NY 14850

    Map & Directions
  • 607-257-6600

About Cayuga Family Dental LLC

4.6 30
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Initially I was impressed with Cayuga Family Dental... aside from them trying to get you to do the "extra" stuff fluorides and rinses, etc. The hygienists were friendly, gentle and informative. On our second trip my husband needed

3
★★★★★

Initially I was impressed with Cayuga Family Dental... aside from them trying to get you to do the "extra" stuff fluorides and rinses, etc. The hygienists were friendly, gentle and informative. On our second trip my husband needed

.

Here are some of the many reasons that I DO NOT recommend this dentist practice. My husband and I have each been there once after recently moving to Ithaca and will not go there again:
- We both thought that the dental cleanings were brief and not thorough.
- The dentist tried to up-sell us on multiple things we didn't want/need. When we said we didn't want them, they called us at home to keep asking us to schedule appointments for them.
- When we tried to switch to a new dentist, I gave them a week's notice to give me copies of my records and xrays to pass to the new dentist. I had an insurance-related time crunch. The office not only did not procure my records within a week, they neglected to even call me to let me know that the records weren't ready. They said I should wait until they call me next to come pick them up. I did not get the records in time and had to have an x-ray retaken at my new dentist (who, by the way, charged $20 instead of $200 plus at the old dentist).
- We know somebody in town who feels cheated by this dentist for services he provided to the dentist and was not properly paid for.
- Worst of all, the receptionist acts totally uncaring and unsympathetic.

In short, stay away. You can do much better in Ithaca. Even though this office was one of the few places my dental insurance was in-network for, I switched to an out-of-network dentist to get a dentist I like and trust and am much happier now.

1
★☆☆☆☆

Here are some of the many reasons that I DO NOT recommend this dentist practice. My husband and I have each been there once after recently moving to Ithaca and will not go there again:
- We both thought that the dental cleanings were brief and not thorough.
- The dentist tried to up-sell us on multiple things we didn't want/need. When we said we didn't want them, they called us at home to keep asking us to schedule appointments for them.
- When we tried to switch to a new dentist, I gave them a week's notice to give me copies of my records and xrays to pass to the new dentist. I had an insurance-related time crunch. The office not only did not procure my records within a week, they neglected to even call me to let me know that the records weren't ready. They said I should wait until they call me next to come pick them up. I did not get the records in time and had to have an x-ray retaken at my new dentist (who, by the way, charged $20 instead of $200 plus at the old dentist).
- We know somebody in town who feels cheated by this dentist for services he provided to the dentist and was not properly paid for.
- Worst of all, the receptionist acts totally uncaring and unsympathetic.

In short, stay away. You can do much better in Ithaca. Even though this office was one of the few places my dental insurance was in-network for, I switched to an out-of-network dentist to get a dentist I like and trust and am much happier now.

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This is a weird place. The receptionist looked at me fishy because I got there 5 minutes late. There was a guy at the desk who didn't like me. They demanded payment BEFORE doing the work, that seemed strange to me. The guy said I

3
★★★★★

This is a weird place. The receptionist looked at me fishy because I got there 5 minutes late. There was a guy at the desk who didn't like me. They demanded payment BEFORE doing the work, that seemed strange to me. The guy said I

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If you check most of these "reviewers" review histories, you'll see that most of them have left 5-star reviews for hundreds of other businesses--including other dentists in other states. I'm guessing Cayuga Family Dental hired some

3
★★★★★

If you check most of these "reviewers" review histories, you'll see that most of them have left 5-star reviews for hundreds of other businesses--including other dentists in other states. I'm guessing Cayuga Family Dental hired some

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Shannon was excellent, personable, and knowledgeable. She taught me great ideas on dental care and easy to do, the office is very welcoming.

3
★★★★★

Shannon was excellent, personable, and knowledgeable. She taught me great ideas on dental care and easy to do, the office is very welcoming.

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Visits always handled very professionally. I appreciate the level of communication from Dr. Cayuga.

3
★★★★★

Visits always handled very professionally. I appreciate the level of communication from Dr. Cayuga.

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Best dentist I have seen. Great Staff! -JenniferB

3
★★★★★

Best dentist I have seen. Great Staff! -JenniferB

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My first visit, I explained I couldn't afford braces, and ever since she has made helpful suggestions for me to have the healthiest teeth I can until I can get them straightened. In summary, I highly recommend Dr Gupta

3
★★★★★

My first visit, I explained I couldn't afford braces, and ever since she has made helpful suggestions for me to have the healthiest teeth I can until I can get them straightened. In summary, I highly recommend Dr Gupta

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Very smart, modern, clean and appealing looking offices/practice. Good parking. Do a good job on cleanings. Pleasant to deal with.

2
★★★★★

Very smart, modern, clean and appealing looking offices/practice. Good parking. Do a good job on cleanings. Pleasant to deal with.

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I highly recommend Dr Gupta and Cayuga Family Dental. It is the most painfree, guilt free dentistry I have ever experienced.

2
★★★★★

I highly recommend Dr Gupta and Cayuga Family Dental. It is the most painfree, guilt free dentistry I have ever experienced.

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The only reason I am writing the following is because I got worried about the distribution of review scores. If you check the history of reviews you will see that the two very negative reviews are some of the oldest. ALL the other ones are fairly recent and excellent. This is unlikely to happen by chance. This is more likely a systematic approach, for example, when a business likes to boost its reputation.

I had the pleasure once or twice this office. Though I had no horrid experience I certainly felt sent away without the Dr's interest in doing anything or trying to help. Neither was the personnel at the front desk that enthusiastic. I am sure the Dr. can list her reasons but the feeling of disinterest lingers.

Lets assume for a moment that my experience was unusual. Yet, it is still unlikely that all the other recent reviewers had indeed such extraordinary positive experiences.

1
★★☆☆☆

The only reason I am writing the following is because I got worried about the distribution of review scores. If you check the history of reviews you will see that the two very negative reviews are some of the oldest. ALL the other ones are fairly recent and excellent. This is unlikely to happen by chance. This is more likely a systematic approach, for example, when a business likes to boost its reputation.

I had the pleasure once or twice this office. Though I had no horrid experience I certainly felt sent away without the Dr's interest in doing anything or trying to help. Neither was the personnel at the front desk that enthusiastic. I am sure the Dr. can list her reasons but the feeling of disinterest lingers.

Lets assume for a moment that my experience was unusual. Yet, it is still unlikely that all the other recent reviewers had indeed such extraordinary positive experiences.

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I have actually been a patient of Dr Gupta for many years and have been very happy. She is very gentle and I also like the Office policy of being informed of the charges before hand. I have always had my work done right the first time. I would highly recommend her. The office is top notch and very clean and hygienic and the hygienist was very friendly. Over the years I have sent several friends and they have all been very happy.

2
★★★★★

I have actually been a patient of Dr Gupta for many years and have been very happy. She is very gentle and I also like the Office policy of being informed of the charges before hand. I have always had my work done right the first time. I would highly recommend her. The office is top notch and very clean and hygienic and the hygienist was very friendly. Over the years I have sent several friends and they have all been very happy.

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We are glad to be patients here.

2
★★★★★

We are glad to be patients here.

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Always great with me and my son, thorough and quick service.

2
★★★★★

Always great with me and my son, thorough and quick service.

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Can't quite say dental cleaning is a fun time, but everyone was polite & professional & I will be coming back.

2
★★★★★

Can't quite say dental cleaning is a fun time, but everyone was polite & professional & I will be coming back.

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The best dentist ever. Always in a cheerful mood, never down. Just all around wonderful people.

2
★★★★★

The best dentist ever. Always in a cheerful mood, never down. Just all around wonderful people.

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I love your hygenist Shannon! Five stars!??

2
★★★★★

I love your hygenist Shannon! Five stars!??

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They do a good job and they listen to my concerns. A very enjoyable experience. .

2
★★★★★

They do a good job and they listen to my concerns. A very enjoyable experience. .

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Its been great, I have had a lot of work done & everyone is polite.

2
★★★★★

Its been great, I have had a lot of work done & everyone is polite.

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Best dentist I have seen. Great staff. Five stars for excellence!

2
★★★★★

Best dentist I have seen. Great staff. Five stars for excellence!

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Good teaching about dental health. Office welcoming & efficient.

2
★★★★★

Good teaching about dental health. Office welcoming & efficient.

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Informative, not scary! I definitely give them five stars!

2
★★★★★

Informative, not scary! I definitely give them five stars!

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The office is very welcoming which is a huge plus since dental work isnt exactly the most calming practice. Th staff is organized and efficient making the financial part of it even more seamless.

2
★★★★★

The office is very welcoming which is a huge plus since dental work isnt exactly the most calming practice. Th staff is organized and efficient making the financial part of it even more seamless.

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Shannon was excellent. She was very personable, knowledgeable.

2
★★★★★

Shannon was excellent. She was very personable, knowledgeable.

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Very smart, modern, clean and appealing looking offices/practice.
Good parking.
Do a good job on cleanings.
Pleasant to deal with.

2
★★★★★

Very smart, modern, clean and appealing looking offices/practice.
Good parking.
Do a good job on cleanings.
Pleasant to deal with.

.

I have actually been a patient of Dr Gupta for many years and have been very happy.??

2
★★★★★

I have actually been a patient of Dr Gupta for many years and have been very happy.??

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OKay so my 13 yr old daughter had to have a lot of fillings and on her third visit asked if this appt would take as long as the other. Apparantly that was the wrong thing to do because they kicked her out! The dentist wouldn't even talk to my husband just her employees who told him our daughter had an attitude problem. SO if you have kids who will ask innocent questions or if you do as well do go to this woman!! She is of the firm believer that patients are to be seen and not heard!!

0
★☆☆☆☆

OKay so my 13 yr old daughter had to have a lot of fillings and on her third visit asked if this appt would take as long as the other. Apparantly that was the wrong thing to do because they kicked her out! The dentist wouldn't even talk to my husband just her employees who told him our daughter had an attitude problem. SO if you have kids who will ask innocent questions or if you do as well do go to this woman!! She is of the firm believer that patients are to be seen and not heard!!

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I worked for this place it's a sweat shop...after the Receptionist that was fairly new left for lunch and never came back I did the same a while after that.

1
★☆☆☆☆

I worked for this place it's a sweat shop...after the Receptionist that was fairly new left for lunch and never came back I did the same a while after that.

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I've been going here for three years, and I have always been pleased with the level of professionalism, courtesy, and care. I have a small mouth and previous (male) dentists (with large hands) have made dentistry very uncomfortable. Dr. Gupta is gentle and has small hands, so dentistry is no longer painful for me at all. When you need a local anastetic before a filling, she will make sure to do the filling while the painkiller is in full effect. Other dentists I have had would go work on someone else, and by the time they got back to work on me, the painkiller would be almost gone. Not Dr Gupta. She pays attention to her patients and does her best to make sure the visit is comfortable.
Another great thing is that she isn't involved in orthodontics. That means if you have bad teeth like me, but can't afford orthodontic work, she won't constantly harass you or make you feel bad about your teeth (unlike someone who is making most of their money off braces). My first visit, I explained I couldn't afford braces, and ever since she has made helpful suggestions for me to have the healthiest teeth I can until I can get them straightened.

In summary, I highly recommend Dr Gupta and Cayuga Family Dental. It is the most painfree, guilt free dentistry I have ever experienced.

2
★★★★★

I've been going here for three years, and I have always been pleased with the level of professionalism, courtesy, and care. I have a small mouth and previous (male) dentists (with large hands) have made dentistry very uncomfortable. Dr. Gupta is gentle and has small hands, so dentistry is no longer painful for me at all. When you need a local anastetic before a filling, she will make sure to do the filling while the painkiller is in full effect. Other dentists I have had would go work on someone else, and by the time they got back to work on me, the painkiller would be almost gone. Not Dr Gupta. She pays attention to her patients and does her best to make sure the visit is comfortable.
Another great thing is that she isn't involved in orthodontics. That means if you have bad teeth like me, but can't afford orthodontic work, she won't constantly harass you or make you feel bad about your teeth (unlike someone who is making most of their money off braces). My first visit, I explained I couldn't afford braces, and ever since she has made helpful suggestions for me to have the healthiest teeth I can until I can get them straightened.

In summary, I highly recommend Dr Gupta and Cayuga Family Dental. It is the most painfree, guilt free dentistry I have ever experienced.

Pros: Accepts any insurance, gentle care, won't push or guilt

Cons: none

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Part of my filling fell out. I called this place and scheduled an appointment. Mind you I told them I was not in any pain but my tongue was scraping the hole in my tooth so it was irritating me. The morning of my appointment I was called to reschedule for the following day because my insurace (MEDICAID) paperwork had not yet been faxed. Once I got in, the Dentist looked at my tooth and said "sorry I can't help you today come back. Your filling has to be redone." Meanwhile I got notification from Medicaid that my coverage would be terminating because I now make to much money and would be with family health plus instead. Family Health Plus has no dental coverage. I went to my second appointment the next day and they took xrays, cleaned my teeth and said that I needed a comprehensive exam to make a treatment plan. This would not be covered because insurance won't pay for two exams. could I pay $60 out of pocket. "Must be I was the first patient with Medicaid this dental office has seen." I said ok but had to pay it in two installments. When I was done I had to make my third appointment for my crumbling filling to finally get done. 3 business days later I returned and finally had my filling worked on. They scheduled me for yet another visit to care for another cavity the following week. That day I contacted Medicaid to find out when exactly insurance would be ending. They told me as of Nov. 1, two days after my next appointment, I would have nothing. I called the dentist and relayed this information and told them that I would have to pace any additional work after my next appointment because I would have to pay cash so I would need to save. The next thing I know I get a message saying they are canceling my appointment because they have not yet been paid by medicaid. "What? Its only been a week since my first visit." So if you have lots of $ to throw at this place I am sure that you and your teeth will be treated fine. For those of you with medicaid watch out!

0
★☆☆☆☆

Part of my filling fell out. I called this place and scheduled an appointment. Mind you I told them I was not in any pain but my tongue was scraping the hole in my tooth so it was irritating me. The morning of my appointment I was called to reschedule for the following day because my insurace (MEDICAID) paperwork had not yet been faxed. Once I got in, the Dentist looked at my tooth and said "sorry I can't help you today come back. Your filling has to be redone." Meanwhile I got notification from Medicaid that my coverage would be terminating because I now make to much money and would be with family health plus instead. Family Health Plus has no dental coverage. I went to my second appointment the next day and they took xrays, cleaned my teeth and said that I needed a comprehensive exam to make a treatment plan. This would not be covered because insurance won't pay for two exams. could I pay $60 out of pocket. "Must be I was the first patient with Medicaid this dental office has seen." I said ok but had to pay it in two installments. When I was done I had to make my third appointment for my crumbling filling to finally get done. 3 business days later I returned and finally had my filling worked on. They scheduled me for yet another visit to care for another cavity the following week. That day I contacted Medicaid to find out when exactly insurance would be ending. They told me as of Nov. 1, two days after my next appointment, I would have nothing. I called the dentist and relayed this information and told them that I would have to pace any additional work after my next appointment because I would have to pay cash so I would need to save. The next thing I know I get a message saying they are canceling my appointment because they have not yet been paid by medicaid. "What? Its only been a week since my first visit." So if you have lots of $ to throw at this place I am sure that you and your teeth will be treated fine. For those of you with medicaid watch out!

 

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